JavaScript must be turned on in order for this site to display properly.

Personal and Business Banking

Contact Us

Get in touch with us through email, phone, or live help.

  • Email
  • Phone
  • Fax
  • Mail
  • Online Live Help
  • Online Applications / Requests

Online Banking Secure Email

Because your password verifies your identity, we consider emails through this method as if you sent us a signed written request. Click on the Online Banking link on the home page, log onto Online Banking with your member number and password. Secure email is located under Contact Us in the upper right hand corner.

Standard Email

Use our Email / Feedback Contact Form to:

  • ask questions, make inquiries, or report any issues or concerns you have*;
  • give ideas and general feedback about what we're doing right, what we could do better, or what new products and/or services you would like us to provide; or

Phishing Emails / Texts

Phishing scams can target DCU members in an attempt to gain access to personal information. If you believe you have received a phishing email:

  • Visit our "Phishing Email" page to learn more about how to spot phishing/fraudulent emails.
  • In addition, you may also forward the phishing email to "". Our fraud experts will help determine the origin and shut down these fraudulent attempts to unlawfully gain personal information.

* For any email communication requiring you to provide us with sensitive personal and financial information about your account, please use Secure Email in Online Banking.

Your Phone Contact Options

Call 508.263.6700 or 800.328.8797 or
for hearing impaired members, call TTY 800.395.5146

You can choose from many options including:

  • Information Center – Our Information Center Specialists can answer questions about your accounts and help you with service requests. The Information Center can be reached at 508.263.6700 or 800.328.8797, weekdays from 8:00 am to 9:00 pm and Saturdays from 9:00 am to 3:00 pm, Eastern time.
  • Easy Touch Telephone Teller (Press 2) – Provides 24-hour access to your accounts by touch-tone phone. All you need is your Member Number and PIN to login and use it.
  • Apply for Loans by Phone (Press 3) – Apply for Consumer, Visa®, Home Equity or Mortgage loans with a representative or by touch-tone phone. Our 24-hour Consumer Loan Call Center can usually give you an answer on your request while you're still online.

Report a lost or stolen Visa Card

If your card has been lost or stolen, call DCU immediately. After hours, report lost or stolen Visa Credit or Debit Cards at 800.847.2911

Contact DCU By Fax

For fastest service when faxing information to DCU, please use the fax number that most closely corresponds to your request.

Membership-related faxes – 866.874.7820

Use this number to send us...

  • Loan authorization payment changes
  • Direct deposit changes
  • Auto insurance claims on DCU-financed vehicles
  • Vehicle titles
  • Other title information
  • Completed Membership Change forms

Consumer Loan-related faxes – 508.263.6392

Use this number to send us...

  • Your completed loan application form for Visa Credit Cards, vehicle loans, personal loans, and other consumer loans and credit line increases (Note: you can apply online.)
  • Purchase and sale agreements
  • Paystubs

Mortgage Applications – 508.804.3675

Use this number to send us...

  • Your completed mortgage application form
  • Paystubs, account statements, and other documents for your application

Operations Department faxes – 508.263.6875

Use this number to send us...

  • Written notice of erroneous Visa charges, ATM or DCU Debit Card transactions.
  • Additional Visa authorized user requests
  • To order a PIN number

Contact DCU By Mail

Our Mailing Address

Digital Federal Credit Union
P.O. Box 9130
Marlborough, MA  01752-9130

Our Shipping Address

Send FedEx, UPS, and other deliveries to:

Digital Federal Credit Union
220 Donald Lynch Blvd
Marlborough, MA 01752

Chat with an Information Center Specialist

Chat live with a DCU Information Center Specialist during online Live Help hours. An Information Center Specialist will respond to you promptly and assist you with most requests except loan applications.

Online Live Help Hours

Monday-Friday, 8:00 am to 9:00 pm
Saturday, 9:00 am to 3:00 pm, Eastern Time

Apply for a Loan Through Online Applications

Just click on the application and follow the instructions. For Visa, Home Equity, and Consumer Loan Applications, most members can expect an answer while still online.

  • Visa Credit Card — New account or line increase.
  • Vehicle Loans — Use for Auto/Pickup-Truck, Boat, Motorcycle, ATV, Jet Ski, Motorhome, Snowmobile, Travel Trailer.
  • Personal Loans — Use for Access Equipment, Computer, Debt Consolidation, Disaster, Energy Efficiency, Fuel Assistance.
  • Home Equity Loans — Equity LinePLUS or Installment
  • Mortgages — New or refinance with a variety of online tools

Order Checks

Online Banking Secure Forms in Account Manager

Because your password verifies your identity, we fill these online requests as if you sent us a signed written request. Secure forms are located in Online Banking under Account Manager.
  • General Comments – Use for miscellaneous suggestions and requests by email.
  • Stop Payment Request – Request a stop payment order if the transaction has not yet cleared your account. Also use as an affidavit of an unauthorized or improper ACH debit.
  • Address and Phone Updates – See if your current address and phone number on record is up to date. Request corrections as needed.
  • Order Replacement Plastic Cards – Use to order replacement Visa Credit Cards, Debit Cards, or ATM Cards if yours has been damaged.
  • Certificate Changes – Use to request certificate withdrawals, transfers, add-ons, or a term change at maturity.
  • Bank By Mail –  For mail in deposits – Fill-in, Print and Mail your own Deposit Slip from home.
  • Member to Member Transfer Request – Use this form to request the ability to transfer funds to another DCU member.
  • Direct Deposit Request Form – Use this form to request that direct deposit of your payroll be deposited into your DCU Checking Account.
  • Domestic and International Wire Transfers – Use these forms to request a wire transfer from your DCU account to an account at another institution.