What Can DCU Save You?

Contact Us

Get in touch with us through email, phone, or live chat.

  • Email
  • Phone
  • Fax
  • Mail
  • Online Live Chat
  • Online Applications / Requests
Contact Us Graphic

Online Banking Secure Email

Because your password verifies your identity, we consider emails through this method as if you sent us a signed written request. Click on the Online Banking link on the home page, log onto Online Banking with your member number and password. The secure email is located under Contact Us in the upper right hand corner.

Standard Email

Use this form to email us. For account related requests please use Online Banking Secure email

Ideas and Feedback Email Form

Use our ideas and feedback form to let us know what we're doing right, what we could do better, and what new products and services you'd like us to provide.

Your Phone Contact Options

Call 508.263.6700 or 800.328.8797 or
for hearing impaired members, call TTY 800.395.5146

You can choose from many options including:

  • Information Center – Our Information Center Representatives can answer questions about your accounts and help you with service requests. The Information Center can be reached at 508.263.6700 or 800.328.8797, weekdays from 8:00 am to 9:00 pm and Saturdays from 9:00 am to 3:00 pm, Eastern time.
  • Easy Touch Telephone Teller (Press 2) – Provides 24-hour access to your accounts by touch-tone phone. All you need is your Member Number and PIN to login and use it.
  • Apply for Loans by Phone (Press 3) – Apply for Consumer, Visa®, Home Equity or Mortgage loans with a representative or by touch-tone phone. Our 24-hour Consumer Loan Call Center can usually give you an answer on your request while you're still online.

Report a lost or stolen Visa Card

If your card has been lost or stolen, call DCU immediately. After hours, report lost or stolen Visa Credit or Check Cards at 800.847.2911

Contact DCU By Fax

For fastest service when faxing information to DCU, please use the fax number that most closely corresponds to your request.

Membership-related faxes – 866.874.7820

Use this number to send us...

  • Loan authorization payment changes
  • Direct deposit changes
  • Auto insurance claims on DCU-financed vehicles
  • Vehicle titles
  • Other title information
  • Completed Membership Change forms

Direct Deposit Changes – 508.804.3662

Consumer Loan-related faxes – 508.263.6392

Use this number to send us...

  • Your completed loan application form for Visa Credit Cards, vehicle loans, personal loans, and other consumer loans and credit line increases (Note: you can apply online.)
  • Purchase and sale agreements
  • Paystubs

Mortgage Applications – 508.804.3675

Use this number to send us...

  • Your completed mortgage application form
  • Paystubs, account statements, and other documents for your application

Operations Department faxes – 508.263.6875

Use this number to send us...

  • Written notice of erroneous Visa charges, ATM or DCU Check Card transactions, or bill payer transactions.
  • Additional Visa authorized user requests
  • To order a PIN number

Contact DCU By Mail

Our Mailing Address

Digital Federal Credit Union
P.O. Box 9130
Marlborough, MA  01752-9130

Our Shipping Address

Send FedEx, UPS, and other deliveries to:

Digital Federal Credit Union
220 Donald Lynch Blvd
Marlborough, MA 01752

Chat with an E-Branch Specialist

Chat live with a DCU E-Branch Specialist through Live Chat. An E-Branch Specialist will respond to you promptly and assist you with most requests except loan applications.

Online Live Chat Hours

Monday-Friday, 8:00 am to 9:00 pm
Saturday, 9:00 am to 3:00 pm, Eastern Time

Apply for a Loan Through Online Applications

Just click on the application and follow the instructions. For Visa, Home Equity, and Consumer Loan Applications, most members can expect an answer while still online.

Order Checks

Online Banking Secure Forms in Account Manager

Because your password verifies your identity, we fill these online requests as if you sent us a signed written request. Secure forms are located in Online Banking under Account Manager.
  • General Comments – Use for miscellaneous suggestions and requests by email.
  • Stop Payment Request – Request a stop payment order if the transaction has not yet cleared your account. Also use as an affidavit of an unauthorized or improper ACH debit.
  • Address and Phone Updates – See if your current address and phone number on record is up to date. Request corrections as needed.
  • Order Replacement Plastic Cards – Use to order replacement Visa Credit Cards, Check Cards, or ATM Cards if yours has been damaged.
  • Certificate Changes – Use to request certificate withdrawals, transfers, add-ons, or a term change at maturity.
  • Bank By Mail –  For mail in deposits – Fill-in, Print and Mail your own Deposit Slip from home.
  • Cross-Account Transfer Request – Use this form to request the ability to transfer funds to another DCU member.
  • Direct Deposit Request Form – Use this form to request that direct deposit of your payroll be deposited into your DCU Checking Account.
  • Domestic and International Wire Transfers – Use these forms to request a wire transfer from your DCU account to an account at another institution.
Digital Federal Credit Union

220 Donald Lynch Boulevard

PO Box 9130

Marlborough, MA 01752-9130

508.263.6700  |  800.328.8797

ABA Routing Number: 211391825

    

Federally Insured by NCUA

© 2014 Digital Federal Credit Union