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Mortgage Alert

Important notice regarding our branch operations


The health and well-being of our members and employees remain our top priority. On Monday, June 1, 2020, DCU will carefully transition back to operations at our branches, which includes changing some of the ways we conduct business. The branch experience will feel quite different than before. We appreciate your understanding and kindness as we work through these challenging times together to keep everyone safe.

Although how you bank with us when visiting a branch is going to be different, we remain committed to serving your financial needs. Please note the following:

  • Branch lobbies are open by appointment only
  • Masks are required in order to enter the branch
  • We ask that you use the floor markers to help maintain social distancing
  • If you aren’t feeling well or think you may be experiencing symptoms of COVID-19, please reschedule your appointment

Please click here to schedule a teller transaction or member service representative appointment.

BRANCH LOCATIONS: 

Branch hours may vary by location and could differ from our regular operating hours. Please schedule an appointment before visiting a branch.

* In addition to online appointments, these branches have drive-up teller windows which remain open, during regular operating hours, with no appointment needed.        

Find a Branch or ATM

Schedule an appointment and/or check wait times at DCU Branches. Our Information Center Specialists can answer questions about your accounts and help you with service requests. Our Information Center can be reached at 800.328.8797

ATM Access  

Use your DCU Debit Card FREE at any DCU ATM 24 hours a day. Your DCU Debit Card is accepted at any terminal displaying the Visa logo and gives you access to over 80,000 surcharge free non-DCU ATMs nationwide displaying Allpoint, SUM or CO-OP logos. Other institutions may charge you for using their ATM’s. These are called surcharges. With Plus or Relationship Benefits level, DCU will reimburse you up to $10 per month in non-DCU ATM surcharges for Plus Benefits or up to $25 per month in non-DCU ATM surcharges for Relationship Benefits.

Frequently Asked Questions

Our team is actively monitoring recommendations and guidance from the CDC and federal, state, and local agencies to help ensure the actions we are taking align with best practices. We actively communicate with our employees and members to ensure our entire organization is prepared to act on any guidance we receive. We will also continue to share with members the ways that we at DCU are doing our best to ensure safe and effective operations.  

During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if you are experiencing financial hardship due to COVID-19.

Members are required to wear protective face coverings when visiting branch locations. Masks will be available at the branch for those members who do not have one. Our staff are required to wear masks in all public areas and while meeting with members. Based on CDC guidance, a protective face covering will not be required for children under the age of two. We ask that you limit the number of people with you to only those individuals transacting business whenever possible.

Tellers will be stationed at every other teller window.  Plexiglass sneeze guards have been installed at all teller stations and member service desks. We have also placed floor markers at 6 ft. intervals at the teller lines to encourage social distancing.

  • For the DCU branches with drive-up teller windows, it is our intention to have the drive-up teller window open and operational during normal scheduled hours.
  • Please note that branch lobbies are open by appointment only. Please schedule an appointment here prior to visiting the branch.
  • Lobby appointments will be available for teller transactions (deposits and withdrawals) and other member service requests and may vary by location based on the size of the branch and number of staff in each location. 
  • There will be a greeter at the door to facilitate previously scheduled appointments.
  • Walk-up appointments can only be accommodated based on availability.
  • Please visit this page on the day of your scheduled appointment or on the day you plan to visit the drive-up to ensure there have been no changes to our hours.

Members may receive a call prior to their appointment to review their request, gather pertinent information, and review required documentation.

High touch areas are cleaned frequently throughout the day.

Coin machines are available to our members by appointment only in the following locations: Andover, Burlington, Fitchburg, Franklin, Leominster, Lexington, Littleton, Lowell, Manchester, Marlboro Solomon Pond, Merrimack, Tyngsboro, Waltham, Westboro, and Worcester Shrewsbury Street.

Please click here to book an appointment.

 

Holiday Closings 

Following are the days in 2020 that our Branches, Information Center and DCU’s Operations will be closed or closing early. During these times, 24-hour service by Online BankingMobile Banking, ATM, and Easy Touch Telephone Teller System by calling 800.328.8797 will be available. 

Independence Day Saturday, July 4th Closed in Observance
Labor Day Monday, September 7th Closed in Observance
Columbus Day Monday, October 12th Closed in Observance
Veterans' Day Wednesday, November 11th Closed in Observance
Thanksgiving Day Thursday, November 26th Closed in Observance
Day After Thanksgiving Friday, November 27th Closed in Observance
Christmas Day Friday, December 25th Closed in Observance