Use your DCU Debit Card FREE at any DCU ATM 24 hours a day. Your DCU Debit Card is accepted at any terminal displaying the Visa logo and gives you access to over 80,000 surcharge free non-DCU ATMs nationwide displaying Allpoint, SUM or CO-OP logos. Other institutions may charge you for using their ATM’s. These are called surcharges. With Plus or Relationship Benefits level, DCU will reimburse you up to $10 per month in non-DCU ATM surcharges for Plus Benefits or up to $25 per month in non-DCU ATM surcharges for Relationship Benefits.
Our team is actively monitoring recommendations and guidance from the CDC and federal, state, and local agencies to help ensure the actions we are taking align with best practices. We actively communicate with our employees and members to ensure our entire organization is prepared to act on any guidance we receive. We will also continue to share with members the ways that we at DCU are doing our best to ensure safe and effective operations.
During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if you are experiencing financial hardship due to COVID-19.
Members are required to wear protective face coverings when visiting branch locations. Masks will be available at the branch for those members who do not have one. Our staff are required to wear masks in all public areas and while meeting with members. Based on CDC guidance, a protective face covering will not be required for children under the age of two. We ask that you limit the number of people with you to only those individuals transacting business whenever possible.
Tellers will be stationed at every other teller window. Plexiglass sneeze guards have been installed at all teller stations and member service desks. We have also placed floor markers at 6 ft. intervals at the teller lines to encourage social distancing.
Members may receive a call prior to their appointment to review their request, gather pertinent information, and review required documentation.
High touch areas are cleaned frequently throughout the day.
Coin machines are available to our members by appointment only in the following locations: Andover, Burlington, Fitchburg, Franklin, Leominster, Lexington, Littleton, Lowell, Manchester, Marlboro Solomon Pond, Merrimack, Tyngsboro, Waltham, Westboro, and Worcester Shrewsbury Street.
Please click here to book an appointment.
Following are the days in 2020 that our Branches, Information Center and DCU’s Operations will be closed or closing early. During these times, 24-hour service by Online Banking, Mobile Banking, ATM, and Easy Touch Telephone Teller System by calling 800.328.8797 will be available.
|Veterans' Day||Wednesday, November 11th||Closed in Observance|
|Thanksgiving Day||Thursday, November 26th||Closed in Observance|
|Day After Thanksgiving||Friday, November 27th||Closed in Observance|
|Christmas Day||Friday, December 25th||Closed in Observance|