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Account Alerts
Request to receive informational texts and emails, triggered by specific events.
Overview
- Free Service - DCU Text Alerts and Email Notifications are free services to our members. (Carrier data and message rates may apply).
- Unlimited - Sign up for as many types of alerts as you like.
- Automatic - Once enrolled, alerts will be triggered by the certain events you selected to receive
How to Sign Up for Account Alerts
Log into Digital Banking to sign up, here’s how:
- Desktop:
- Go to the Membership Tab
- Select “Your Notification Preferences” under Profile header
- Use “Add Alerts” under Active Alerts to set up your preferences.
- Mobile:
- Go to the Accounts tab in your Digital Banking
- Click on the account you want to set up alerts for
- Go to Account Services at the bottom of the screen
- Select “Alerts and Notifications” from the side-scrolling menu
- Use “Add Alerts” under Active Alerts to set up your preferences
Types of Account Alerts:
Balance Detail
- High Balance
- Low Balance
- Balance Update
Reminders
- Payment Due
- Payment Overdue
Activity
- Maturity Date
- Check Cleared
- Large Deposit
- Large Withdrawal
- Overdrawn Check
Visa® Credit Card
- Visa® payment reminder
Be notified in advance of a payment due associated with the selected account. - Visa® Transactions
Be notified for any settled purchase, balance transfer, or cash advance transaction posted to the selected credit card account for an amount that exceeds the selected amount. - Visa® Fraud
Be notified of potential fraudulent activity associated with your Visa® card. - Visa® Statement Available
Be notified when your Visa® statement becomes available for the selected account.
Other Types of Alerts
You can also create controls and receive Alerts on your DCU Visa® Debit and Credit Cards based on:
- Transaction amount,
- Geographic locations and
- Merchant type
Or simply turn the card on or off.
Set-up these Card Settings alerts by:
- Log into Digital Banking on a desktop and select the account your card is linked to, click “Manage” and choose “Card Settings” in the drop-down.
- Log into Digital Banking on the app and select the account your card is linked to, and choose “Card Settings” from the side-scroll options menu under Account Services
Travel Notifications
Will you be traveling with your DCU Debit or Credit Card? To protect your account and minimize fraudulent activity, we work closely with Visa® to monitor fraud patterns and unusual card activity. DCU makes it easy for you to let us know about your upcoming travel plans through Travel Notifications located within Digital Banking.
Set-up Travel Notifications by:
- Desktop: Log into Digital Banking, go to the Accounts tab, and select the account your card is linked to, click “Manage” and choose “Travel Notifications” in the drop-down menu.
- Mobile: Log into Digital Banking and select the account your card is linked to and choose “Travel Notifications” from the side scroll menu under Account Services at the bottom of the page.
- Phone: Call 800.328.8797 to speak with a Member Service Representative.
220 Donald Lynch Boulevard
PO Box 9130
Marlborough, MA 01752-9130
ABA Routing Number: 211391825
NMLS# 466914
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Federally insured by NCUA
