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Careers @ DCU
Careers @ DCU
We invite you to live the DCU Way everyday
DCU’s Virtual Call Center Job Fair – 8/19 and 8/20!
DCU is hosting a Virtual Call Center Job Fair for full time, entry-level positions in our Information Center (Call Center) located in Marlborough or Chelmsford, MA on Wednesday, August 19th and Thursday, August 20th from 8am to 5pm ET. You may pre-register for the Virtual Call Center Job Fair by visiting this link.
In response to COVID-19, DCU is taking every precaution to ensure the safety of our members, employees, and prospective employees. For this reason, the Job Fair and subsequent interviews will be conducted virtually. DCU is currently offering a training and daily work schedule that takes place both remotely and onsite.
DCU follows the recommended local and CDC guidelines with the expectation of practicing safe social distancing and wearing of face coverings while working onsite. DCU’s Talent Acquisition team is committed to supporting candidates throughout the entire application process. We appreciate your understanding and flexibility during this time.
When the event goes “live” on August 19th and 20th, you can register (if you haven’t already pre-registered), log in, and enter the Virtual Call Center Job Fair. You can travel through DCU’s Virtual Lobby, explore the Exhibition Hall, and visit different Information Booths where you can learn more about our great benefits as well as more details about the Information Center Specialist role. You’ll also be able to enter DCU’s Virtual Auditorium where you can view videos that illustrate the credit union's vibrant and unique culture.
There will also be an opportunity for some candidates to be interviewed and speak with current Information Center Team Leaders live through Video Chat, allowing you to learn more about the position as we learn more about you. If you have previous call center, lending or management experience, strong customer service skills and are computer proficient, this could be the right fit for you.
DCU, New England’s largest credit union, is unlike any place you have ever worked. In the first year of employment, DCU offers three weeks’ vacation, a competitive salary, a generous bonus program, 401K plan with 100% company match up to 7%, tuition reimbursement, a student loan payment assistance program, and much more.
For additional information about DCU’s Virtual Call Center Job Fair and other career opportunities, please email* [email protected]
Who We Are
We are a diverse family who believes work should be as interesting as it is fun. We give our teams challenging goals and celebrate when the goals become realities. We’re committed to making a difference for our members and for each other.
Our Story
Learn why we exist and what we strive to achieve for our members. Find out more about what makes DCU different.
Our Community Commitment
DCU’s commitment to our members and the communities we are a part of transcends far beyond traditional banking.
The DCU Way
The DCU Way is just that. It's how we've always operated and we boiled it down to three simple principles.
Benefits
At DCU, people do come first. We show that every day by offering our employees the very best benefits. We're always asking, “How can we make DCU a better work place?"
Medical, Dental, and Vision Benefits
Available to full and part-time employees who work a minimum of 20 hours per week from date of hire. Domestic partner coverage is available. Employees each receive a weekly Cafe plan contribution that can be used toward health plan costs. Read MoreCompetitive Pay
Employees are paid weekly and are eligible for annual pay increases based on their job performance. All regular full and part time employees are eligible for a bonus of up to 10% of their annual salary. Read More401(k) Retirement Plan
To encourage and help employees to plan for their retirement, DCU offers a 401(k) plan and matches 100% dollar for dollar up to 7% of an employee's salary. We also make an annual, age-weighted discretionary contribution to employees' 401(k) plans. Read MoreVacation and Paid Leaves
We recognize the importance of vacation and person time. Employees begin with 3 weeks of vacation their first year and earn an addition week after their 5th, 10th, 15th year of service. They can carry up to two weeks vacation over to the next year. Read MoreDisability & Life Insurance
DCU provides both short-term and long-term disability insurance. We also provide employees who work a minimum of 20 hours per week a group term life and AD&D insurance policy equal to one times the employee's annual salary at no cost. Read MoreReimbursement Accounts
DCU provides money-saving opportunities to employees for out-of-pocket expenses incurred for health and dependent care by offering optional Pre-tax Health Care and Dependent Care Reimbursement accounts. Read MorePerks
In addition to the many traditional benefits DCU provides its employees, their families, and significant others, DCU offers more unique employee benefits that include:
- Seasonal snacks and coffee*
- Daily raffle drawings for tickets to sporting, concerts and theater events
- Fitness center with personal trainers*
- Full-service cafeteria*
- Discounted legal services
- Discount movie tickets
- Chair massage and reflexology*
- DCU Merchandise Online Store
- Dell computer discounts
- Charitable donation match
- 0% financing on computer loans
- Subsidized vending machines and cafeteria offerings*
- Service anniversary and birthday cards with choice of movie tickets or gift card
- Game room*
- Discounts to local merchants and regional attractions
- Paternity leave
- Dry cleaning service*
- Postage stamps
- Holiday gift
- On-site flu clinics, dental cleanings, and eye appointments*
- Free monthly wellness magazine
- Casual dress at Headquarters and Operations Center
*Available at our Headquarters and Operations Center locations.
Life at DCU
DCU is unlike any place you've ever worked, and maybe even any place you've interviewed. Our employees really care about our members and each other and strive to make a positive difference in all that we do.
Work Life Balance
DCU is proud to offer flexible scheduling, telecommuting, and on-site fitness centers. To ensure employees spend time with family outside of work, we also offer free and discounted tickets to area attractions, amusements parks and theaters and have daily raffles for tickets to sporting events and concerts. Read More
Fun-filled Environment
To reduce the stresses of everyday life, we encourage employees to have fun! In back offices, staff dress casually and have access to free soda and snacks, a full-service cafeteria, a game room, phone pods and fitness centers. Our branches enjoy perks as too, including raffles, gift boxes and monthly free lunches. Read More
Tenure Recognition
Annually, employees receive a small gift in recognition of their employment anniversary. At five-year internvals we recognize employees with $100 for every year of service and a bonus vacation week. Our CEO also hosts a monthly, informal luncheon with all tenure recipients. Read More
New Employee Welcome
New employees of DCU are welcomed into the unique culture from the minute they are hired. From a streamlined onboarding process to breakfast with the CEO, newly hired team members feel the DCU difference in the way they are greeted and treated during orientation and training. Read More
Employee Assistance Program
The EAP provides free confidential services 24 hours per day, including counseling, tips on tape, library by mail, and online access to help with various individual and family concerns including stress, grief, addiction, legal matters, and more. Read More
Success Sharing Bonus
Our company-wide bonus program – Success Sharing – makes all regular full and part-time employees eligible for a bonus of up to 10% of their annual salary. Because all levels of the organization are measured on these goals, this program encourages an aligned and collaborative environment. Read More
The People at DCU
I personally love our fitness center. It helped me stay in-shape throughout my pregnancy and I have continued using it since. Being a working mom, it’s so helpful to have it right here on site.
Human Resources Generalist
I love having access to the expertise and knowledge of my colleagues. When I bought my last car, a consumer loans specialist helped me expedite my loan request and get my check the same day!
Project Office Manager
I started off as a member services representative, was promoted to an assistant and then to a team leader. Now I'm a Small Business Development Specialist and know this is my career for the long haul.
Small Business Development Specialist
Career Growth
We want you to be at DCU for the long haul and provide all the tools so that you can be successful. You grow your skills, career, friends, and network all at DCU.
DCU will advance tuition for both Graduate and Undergraduate studies for up to two courses each semester.
Undergraduate Work
All regular full-time (35-40 hours/week) and part-time (20-34.75 hours/week) employees are eligible for undergraduate tuition assistance at a regionally or nationally accredited college or university after completing six months of continuous employment.
DCU will reimburse tuition costs up to $800/course, up to five courses per year for regular full-time employees and three courses per year for regular part-time employees working a minimum of 20 hours/week.
Graduate Work
All regular full-time (35-40 hours/week) and part-time (20-34.75 hours/week) employees are eligible for graduate tuition assistance at a regionally or nationally accredited college or university after completing one year of continuous employment.
DCU will reimburse tuition costs up to $1,250/course, up to five courses per year for regular full-time employees and three courses per year for regular part-time employees working a minimum of 20 hours/week.
Mentorship
DCU sets our employees up to be successful through a culture that promotes helping, supporting and enabling others to be the best they can be.
We take a keen interest in the growth of employees interested in staying at the credit union, but potentially changing roles. Vice Presidents frequently coordinate shadow days and on-the-job learning opportunities in the departments employees aspire to.
Career Development Counseling
We assist employees in identifying and improving skills so that they may expand and enrich their current job or change careers. This is accomplished through internal on-the-job training to improve job skills, internal cross-training, educational aid for continuing education or seminars, and our job-posting program.
Ongoing Training Programs
Training in DCU's products, procedures, sales skills, and systems is essential for staff to perform efficiently and satisfy members. We provide our employees with a number of one-time and on-going training programs, including new hire training, product training modules, sales training, diversity training, computer skills, system training and leadership development.
DCU hosts an annual Innovation Contest where our employees can present their ideas to the Senior Team. Employees are challenged to provide ideas on cutting-edge banking and financial innovations. Cash prizes are awarded to winning teams. The best ideas are implemented.
Please note that ordinary email is not secure. You should avoid including any sensitive personal or financial information. Contact DCU directly with specific questions concerning your account or membership.
220 Donald Lynch Boulevard
PO Box 9130
Marlborough, MA 01752-9130
800.328.8797
ABA Routing Number: 211391825
NMLS# 466914
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Federally insured by NCUA
