DCU is hosting a Virtual Call Center Job Fair for full time, entry-level positions in our Information Center (Call Center) located in Marlborough or Chelmsford, MA on Wednesday, August 19th and Thursday, August 20th from 8am to 5pm ET. You may pre-register for the Virtual Call Center Job Fair by visiting this link.
In response to COVID-19, DCU is taking every precaution to ensure the safety of our members, employees, and prospective employees. For this reason, the Job Fair and subsequent interviews will be conducted virtually. DCU is currently offering a training and daily work schedule that takes place both remotely and onsite.
DCU follows the recommended local and CDC guidelines with the expectation of practicing safe social distancing and wearing of face coverings while working onsite. DCU’s Talent Acquisition team is committed to supporting candidates throughout the entire application process. We appreciate your understanding and flexibility during this time.
When the event goes “live” on August 19th and 20th, you can register (if you haven’t already pre-registered), log in, and enter the Virtual Call Center Job Fair. You can travel through DCU’s Virtual Lobby, explore the Exhibition Hall, and visit different Information Booths where you can learn more about our great benefits as well as more details about the Information Center Specialist role. You’ll also be able to enter DCU’s Virtual Auditorium where you can view videos that illustrate the credit union's vibrant and unique culture.
There will also be an opportunity for some candidates to be interviewed and speak with current Information Center Team Leaders live through Video Chat, allowing you to learn more about the position as we learn more about you. If you have previous call center, lending or management experience, strong customer service skills and are computer proficient, this could be the right fit for you.
DCU, New England’s largest credit union, is unlike any place you have ever worked. In the first year of employment, DCU offers three weeks’ vacation, a competitive salary, a generous bonus program, 401K plan with 100% company match up to 7%, tuition reimbursement, a student loan payment assistance program, and much more.
For additional information about DCU’s Virtual Call Center Job Fair and other career opportunities, please email* [email protected]
In addition to the many traditional benefits DCU provides its employees, their families, and significant others, DCU offers more unique employee benefits that include:
*Available at our Headquarters and Operations Center locations.
DCU is proud to offer flexible scheduling, telecommuting, and on-site fitness centers. To ensure employees spend time with family outside of work, we also offer free and discounted tickets to area attractions, amusements parks and theaters and have daily raffles for tickets to sporting events and concerts. Read More
To reduce the stresses of everyday life, we encourage employees to have fun! In back offices, staff dress casually and have access to free soda and snacks, a full-service cafeteria, a game room, phone pods and fitness centers. Our branches enjoy perks as too, including raffles, gift boxes and monthly free lunches. Read More
Annually, employees receive a small gift in recognition of their employment anniversary. At five-year internvals we recognize employees with $100 for every year of service and a bonus vacation week. Our CEO also hosts a monthly, informal luncheon with all tenure recipients. Read More
New employees of DCU are welcomed into the unique culture from the minute they are hired. From a streamlined onboarding process to breakfast with the CEO, newly hired team members feel the DCU difference in the way they are greeted and treated during orientation and training. Read More
The EAP provides free confidential services 24 hours per day, including counseling, tips on tape, library by mail, and online access to help with various individual and family concerns including stress, grief, addiction, legal matters, and more. Read More
Our company-wide bonus program – Success Sharing – makes all regular full and part-time employees eligible for a bonus of up to 10% of their annual salary. Because all levels of the organization are measured on these goals, this program encourages an aligned and collaborative environment. Read More
I personally love our fitness center. It helped me stay in-shape throughout my pregnancy and I have continued using it since. Being a working mom, it’s so helpful to have it right here on site.
Human Resources Generalist
I love having access to the expertise and knowledge of my colleagues. When I bought my last car, a consumer loans specialist helped me expedite my loan request and get my check the same day!
Project Office Manager
I started off as a member services representative, was promoted to an assistant and then to a team leader. Now I'm a Small Business Development Specialist and know this is my career for the long haul.
Small Business Development Specialist
DCU will advance tuition for both Graduate and Undergraduate studies for up to two courses each semester.
All regular full-time (35-40 hours/week) and part-time (20-34.75 hours/week) employees are eligible for undergraduate tuition assistance at a regionally or nationally accredited college or university after completing six months of continuous employment.
DCU will reimburse tuition costs up to $800/course, up to five courses per year for regular full-time employees and three courses per year for regular part-time employees working a minimum of 20 hours/week.
All regular full-time (35-40 hours/week) and part-time (20-34.75 hours/week) employees are eligible for graduate tuition assistance at a regionally or nationally accredited college or university after completing one year of continuous employment.
DCU will reimburse tuition costs up to $1,250/course, up to five courses per year for regular full-time employees and three courses per year for regular part-time employees working a minimum of 20 hours/week.
DCU sets our employees up to be successful through a culture that promotes helping, supporting and enabling others to be the best they can be.
We take a keen interest in the growth of employees interested in staying at the credit union, but potentially changing roles. Vice Presidents frequently coordinate shadow days and on-the-job learning opportunities in the departments employees aspire to.
We assist employees in identifying and improving skills so that they may expand and enrich their current job or change careers. This is accomplished through internal on-the-job training to improve job skills, internal cross-training, educational aid for continuing education or seminars, and our job-posting program.
Training in DCU's products, procedures, sales skills, and systems is essential for staff to perform efficiently and satisfy members. We provide our employees with a number of one-time and on-going training programs, including new hire training, product training modules, sales training, diversity training, computer skills, system training and leadership development.
DCU hosts an annual Innovation Contest where our employees can present their ideas to the Senior Team. Employees are challenged to provide ideas on cutting-edge banking and financial innovations. Cash prizes are awarded to winning teams. The best ideas are implemented.