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Easy Touch Telephone Teller

Reviews

Free 24-Hour access to your accounts by phone.

Features 

  • Hear account balances and history
  • Hear if checks have cleared
  • Make transfers between your DCU accounts
  • Have a withdrawal check mailed to you
  • Free 24-hour access from any phone
  • Choose by speech recognition or keypad

  Call 800.328.8797 and choose option 2.  

Access Your Accounts by Phone    

Easy Touch Telephone Teller is a free 24-hour service that allows you to move money within your DCU account by phone. 

All you need to start using Easy Touch is your DCU member number and your PIN you received when you opened your membership. If you don't remember it, let us know and we will have another copy printed and sent to you. 

With Easy Touch Telephone Teller You Can:

  • Check savings, checking, and loan account balances.
  • Hear all recent account activity (deposits, withdrawals, purchases, and payments).
  • Get recent transaction history.
  • Transfer money between accounts.
  • Make loan payments.
  • Get year-to-date and prior year interest on loan accounts as well as loan pay off amounts.
  • Make line of credit advances to other accounts.
  • Make withdrawals by check mailed to your address of record.
  • Make transfers from your account to other members' accounts (this feature must be set up in advance).

Using Easy Touch Telephone Teller

  1. You must know your PIN (Personal Identification Number) to use Easy Touch, Online Banking, your ATM or Debit Card, and to get cash advances using your DCU Visa®.
  2. You need your savings and loan numbers. Visit Online Banking to get your account numbers.
  3. Sign up to make cross account transfers. With Easy Touch you can transfer money from your accounts to other members' savings and loan accounts. Sign up for this feature by visiting Account Manager in Online Banking and choosing "Cross Account Transfers."

For a copy of your PIN, contact us.  

Helpful Tips

For the Speech Recognition Version:

  • Speak clearly into your phone. Do not use a speaker phone.
  • Easy Touch will confirm your response if it cannot understand you.
  • You can speak while Easy Touch is offering choices. It will recognize your response.
  • Speak your Member Number, PIN, and account number choices one digit at a time. Example: "one, two, three, four" for 1234.
  • Speak amounts as a phrase or single digits. Example: two hundred thirty dollars and fifty cents.
  • Say "start over" to return to the main menu or "go back" to go back one level.
  • To end the call say "goodbye" or hang up.

For the Touch Tone Version:

  • Press 8 to hear the menu again.
  • Press 9 to go back one menu.
  • Press * to end the call.
  • The last two digits equal cents. For $100.00 you will enter 10000#.
  • Press # after each entry (only if prompted).
  • To speed up transactions you can enter information before Easy Touch stops talking. Example: Member Number 1234567 and PIN 1234 can be entered as 1234567#1234# as soon as touch-tone Easy Touch begins speaking.  

What Our Members Are Saying

Very Good Service and they are always Helpful.

RATINGS 5 5 / 5 stars

I had opened bank account and took a loan from DCU. The DCU staff is really helpful in answering all the queries and in setting up my accounts. Also they are always helpful in providing resolutions and helping in providing faster response.

Partha – Overland Park, KS

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Easy Touch Telephone Teller helps me everyday!

RATINGS 5 5 / 5 stars

I use this feature everyday for an easy way to tell how much money is in my accounts and also if my checks have gone through yet. It is very simple and takes only a few minutes to navigate and I can do it anywhere I need!

Jamazing – Manchester, NH

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Happy Customer

RATINGS 5 5 / 5 stars

I have never been to DCU bank and i operate everything online. TT system helped me many times a lot. I am very Very Thankful to the Team for Providing such and awesome Service in Telephone. Good Luck to the Entire Team... Please post my Message to all your DCU Support Team. "DCU Rocks..!!"

Raghav – Chicago, IL

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