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DCU Information Center


Exceptional member service by phone, email or Live Chat.

We strive to make our website a convenient, easy-to-use informational tool. But if you can't find the answer you're looking for, our well-trained representatives in DCU's Information Center are happy to assist you!

The Information Center is available weekdays from 8:00am to 9:00pm and Saturdays from 9:00am to 3:00pm, Eastern Time.  

Service by Phone

Simply call us at 800.328.8797.

Our knowledgeable representatives will assist you with opening new accounts, answering questions about your account, processing transactions, and taking loan applications.

Service by Email

Send an email to [email protected] or use our email form, and one of our Information Center representatives will respond promptly. For secure email, log in to Online Banking and choose Contact Us in the upper right of your screen.

Service by Online Live Chat

Live Chat is currently only available to members after logging into Online Banking and is available weekdays from 8:00am to 5:00pm, Eastern Time. We apologize for any inconvenience this might cause.

What our Members are Saying

Loan department was very helpful.

RATINGS 5 5 / 5 stars

This past Thursday, I had the pleasure of working with Jason and Andrew over the phone regarding the re-financing of my son's auto loan. Both of these folks did a fantastic job in explaining our options, next steps and describe the process step by step.

Kirk M. - Norfolk, MA


Always very helpful.

RATINGS 5 5 / 5 stars

The phone support for the online banking website is always very helpful and always gets to the bottom of any problem I've ever had.

Offshore - Chillmark, MA


Thank you Melissa

RATINGS 5 5 / 5 stars

Melissa really helped me today! she assisted me to understand my error and help me fix them for the future by promoting services i was unaware of. She was very friendly and personable and she left me feeling so much better than when i entered that chat! Thank you so much Melissa!

Kari21 - Hudson, NH