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DCU Assistant

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Contact Us

Get in touch with us through email, phone, or live help.

Thanks for Contacting Us Through Email!

Your email has been sent! One of our Information Center representatives will get back to you within two business days with the information that you’ve requested.

* Required

Unsecure Email Disclosure

Your privacy is extremely important to us. Please be aware that using this form is not a secure way to send sensitive personal and/or financial information. Please do not include any confidential information when using this form such as your Social Security number, account number, your PIN, date of birth, etc. For secure email, log into Online Banking and choose Contact Us.


220 Donald Lynch Boulevard
PO Box 9130
Marlborough, MA 01752-9130

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Online Banking Secure Email

Because your password verifies your identity, we consider emails through this method as if you sent us a signed written request. To log into Online Banking, select the LOGIN link from the main menu located in the upper right-hand corner of your screen and enter your member number and password. You may send a secure email, by selecting Contact Us from Account Manager.

  • Ask questions, make inquiries, or report any issues or concerns you have.
  • Give ideas and general feedback about what we're doing right, what we could do better, or what new products and/or services you would like us to provide.

Phishing Emails / Texts

Phishing scams can target DCU members in an attempt to gain access to personal information. If you believe you have received a phishing email:

  • Visit our "Phishing Email" page to learn more about how to spot phishing/fraudulent emails.
  • In addition, you may also forward the phishing email to "[email protected]". Our fraud experts will help determine the origin and shut down these fraudulent attempts to unlawfully gain personal information.

* For any email communication requiring you to provide us with sensitive personal and financial information about your account, please use Secure Email in Online Banking.

Phone Contact Numbers

For Hearing Impaired Members
TTY 800.395.5146

Report a lost or stolen VISA Card

If your card has been lost or stolen, call DCU immediately.

You can choose from many options

Information Center – Our Information Center Specialists can answer questions about your accounts and help you with service requests. The Information Center can be reached at 800.328.8797, weekdays from 8:00 am to 9:00 pm and Saturdays from 9:00 am to 3:00 pm, Eastern Time.

Easy Touch Telephone Teller (Press 2) – Provides 24-hour access to your accounts by touch-tone phone. All you need is your Member Number and PIN to login and use it.

Apply for Loans by Phone (Press 3) – Apply for Consumer, Visa, Home Equity or Mortgage loans with a representative or by touch-tone phone. Our 24-hour Consumer Loan Call Center can usually give you an answer on your request while you're still on the line.

Contact DCU By Fax

For fastest service when faxing information to DCU, please use the fax number that most closely corresponds to your request.

Membership-Related faxes

Use this number to fax us...

  • Loan authorization payment changes
  • Direct deposit changes
  • Auto insurance claims on DCU-financed vehicles
  • Vehicle titles
  • Other title information
  • Completed Membership Change forms

Consumer Loan-related faxes

Use this number to fax us...

  • Your completed loan application form for Visa Credit Cards, vehicle loans, personal loans, and other consumer loans and credit line increases
  • Purchase and sale agreements
  • Paystubs

Mortgage Applications

Use this number to fax us...

  • Your completed mortgage application form
  • Paystubs, account statements, and other documents for your application

Operations Department faxes

Use this number to fax us...

  • Written notice of erroneous Visa charges, ATM or DCU Debit Card transactions.
  • Additional Visa authorized user requests
  • To order a PIN number

Apply for a Loan Through Online Applications

Just click on the application and follow the instructions. For Visa, Home Equity, and Consumer Loan Applications, most members can expect an answer while still online.

  • Visa Credit Card — New account or line increase.
  • Vehicle Loans — Use for Auto/Pickup-Truck, Boat, Motorcycle, ATV, Jet Ski, Motorhome, Snowmobile, Travel Trailer.
  • Personal Loans — Use for Access Equipment, Computer, Debt Consolidation, Disaster, Energy Efficiency, Fuel Assistance.
  • Home Equity Loans — Fund life's major purchases, home improvements, and more.
  • Home Equity LinePLUS — Use the power of your home's equity with the flexibility of a line of credit.
  • Mortgages — New or refinance.

Online Banking Secure Forms in Account Manager

Because your password verifies your identity, we fill these online requests as if you sent us a signed written request. Secure forms are located in Online Banking under Account Manager. To access Online Banking, click on the LOG IN NOW button below.

  • General Comments – Use for miscellaneous suggestions and requests by email.
  • Stop Payment Request – Request a stop payment order if the transaction has not yet cleared your account. Also use as an affidavit of an unauthorized or improper ACH debit.
  • Address and Phone Updates – See if your current address and phone number on record is up to date. Request corrections as needed.
  • Order Replacement Plastic Cards – Use to order replacement Visa Credit Cards, Debit Cards, or ATM Cards if yours has been damaged.
  • Certificate Changes – Use to request certificate withdrawals, transfers, add-ons, or a term change at maturity.
  • Bank By Mail –  For mail in deposits – Fill-in, Print and Mail your own Deposit Slip from home.
  • Member to Member Transfer Request – Use this form to request the ability to transfer funds to another DCU member.
  • Direct Deposit Request Form – Use this form to request that direct deposit of your payroll be deposited into your DCU Checking Account.
  • Domestic and International Wire Transfers – Use these forms to request a wire transfer from your DCU account to an account at another institution.