Online Banking Secure Email
Because your password verifies your identity, we consider emails through this method as if you sent us a signed written request. To log into Online Banking, select the LOGIN link from the main menu located in the upper right-hand corner of your screen and enter your member number and password. You may send a secure email, by selecting Contact Us from Account Manager.
Standard Email
Use our Email / Feedback Contact Form to:
- Ask questions, make inquiries, or report any issues or concerns you have.
- Give ideas and general feedback about what we're doing right, what we could do better, or what new products and/or services you would like us to provide.
Phishing Emails / Texts
Phishing scams can target DCU members in an attempt to gain access to personal information. If you believe you have received a phishing email:
- Visit our "Phishing Email" page to learn more about how to spot phishing/fraudulent emails.
- In addition, you may also forward the phishing email to "[email protected]". Our fraud experts will help determine the origin and shut down these fraudulent attempts to unlawfully gain personal information.
Your Phone Contact Options
Call 800.328.8797 or for hearing impaired members, call TTY 800.395.5146
You can choose from many options including:
- Information Center – Our Information Center Specialists can answer questions about your accounts and help you with service requests. The Information Center can be reached at 800.328.8797, weekdays from 8:00 am to 9:00 pm and Saturdays from 9:00 am to 3:00 pm, Eastern Time.
- Easy Touch Telephone Teller (Press 2) – Provides 24-hour access to your accounts by touch-tone phone. All you need is your Member Number and PIN to login and use it.
- Apply for Loans by Phone (Press 3) – Apply for Consumer, Visa, Home Equity or Mortgage loans with a representative or by touch-tone phone. Our 24-hour Consumer Loan Call Center can usually give you an answer on your request while you're still on the line.
Report a lost or stolen Visa Card
If your card has been lost or stolen, call DCU immediately. After hours, report lost or stolen Visa Credit or Debit Cards at 800.847.2911
Contact DCU By Fax
For fastest service when faxing information to DCU, please use the fax number that most closely corresponds to your request.
Membership-related faxes – 866.874.7820
Use this number to send us...
- Loan authorization payment changes
- Direct deposit changes
- Auto insurance claims on DCU-financed vehicles
- Vehicle titles
- Other title information
- Completed Membership Change forms
Consumer Loan-related faxes – 508.263.6392
Use this number to send us...
- Your completed loan application form for Visa Credit Cards, vehicle loans, personal loans, and other consumer loans and credit line increases
- Purchase and sale agreements
- Paystubs
Mortgage Applications – 844-494-1278
Use this number to send us...
- Your completed mortgage application form
- Paystubs, account statements, and other documents for your application
Operations Department faxes – 508.263.6875
Use this number to send us...
- Written notice of erroneous Visa charges, ATM or DCU Debit Card transactions.
- Additional Visa authorized user requests
- To order a PIN number
Contact DCU By Mail
Our Mailing and Shipping Address:
DCU
P.O. Box 9130
Marlborough, MA 01752-9130
Chat with an Information Center Specialist
Chat live with a DCU Information Center Specialist during Online Live Help hours. An Information Center Specialist will respond to you promptly and assist you with most requests.
To chat with an Information Center Specialist during Online Live Help hours, please select the Chat icon located in the footer of the website.
Online Live Help Hours
Monday-Friday, 8:00 am to 9:00 pm Saturday, 9:00 am to 3:00 pm, Eastern Time
Apply for a Loan Through Online Applications
Just click on the application and follow the instructions. For Visa, Home Equity, and Consumer Loan Applications, most members can expect an answer while still online.
- Visa Credit Card — New account or line increase.
- Vehicle Loans — Use for Auto/Pickup-Truck, Boat, Motorcycle, ATV, Jet Ski, Motorhome, Snowmobile, Travel Trailer.
- Personal Loans — Use for Access Equipment, Computer, Debt Consolidation, Disaster, Energy Efficiency, Fuel Assistance.
- Home Equity Loans — Equity LinePLUS or Installment.
- Mortgages — New or refinance.
Order Checks
Online Banking Secure Forms in Account Manager
Because your password verifies your identity, we fill these online requests as if you sent us a signed written request. Secure forms are located in Online Banking under Account Manager. To access Online Banking, select the LOGIN link from the main menu located in the upper right-hand corner of your screen and enter your member number and password.
- General Comments – Use for miscellaneous suggestions and requests by email.
- Stop Payment Request – Request a stop payment order if the transaction has not yet cleared your account. Also use as an affidavit of an unauthorized or improper ACH debit.
- Address and Phone Updates – See if your current address and phone number on record is up to date. Request corrections as needed.
- Order Replacement Plastic Cards – Use to order replacement Visa Credit Cards, Debit Cards, or ATM Cards if yours has been damaged.
- Certificate Changes – Use to request certificate withdrawals, transfers, add-ons, or a term change at maturity.
- Bank By Mail – For mail in deposits – Fill-in, Print and Mail your own Deposit Slip from home.
- Member to Member Transfer Request – Use this form to request the ability to transfer funds to another DCU member.
- Direct Deposit Request Form – Use this form to request that direct deposit of your payroll be deposited into your DCU Checking Account.
- Domestic and International Wire Transfers – Use these forms to request a wire transfer from your DCU account to an account at another institution.
