Is a sudden loss of income making it very difficult for you to make your loan payments? Tell us as soon as you can so we can develop options to help you through this challenging time.
Our Collections Department is staffed by DCU people, trained in "The DCU Way." They are eager to help you with fairness, sensitivity, and creativity. They have plenty of experience helping members work through financial difficulties. They have developed programs appropriate for almost every kind of financial concern and type of loan.
It is not unusual for people facing financial challenges to hesitate contacting their lender. That's unfortunate because the earlier we hear from you, especially if you are not yet late on your payments, the more options we have to help you.
Our aim is to help you through these tough times and get you back on the path toward your financial goals.
Getting help early is key to keeping even temporary financial problems from turning into major, complex, long-term difficulties. DCU encourages all members to contact us before you feel overwhelmed so that we can best assist you. We have a number of financial wellness and recovery programs available and we are here to help you.
Please include your name and a daytime phone number. Let us know what areas specifically concern you whether it be loan payments now, planning for your future, financial counseling, or just extending your direct deposit benefits.
By email: Financial Wellness
By our Contact Us form select, Hardship from the dropdown labeled: Choose the option that best fits your request.
By phone: 800.328.8797 and ask to speak with a Financial Wellness Representative.
Digital Federal Credit Union
Attn: Financial Wellness
PO Box 9130
Marlborough, MA 01752
Depending on your current situation, DCU can help determine which options are best suited for your needs. Some possibilities include:
All Consumer, Home Equity and Mortgage Programs listed above require an application, financial statements, and approval. Some exceptions and limitations may apply.
Following are some common questions we get from members in certain circumstances:
Do my loan payments accelerate?
No, your loan payment schedule remains the same, according to your original loan agreement. If you feel you may need some temporary relief or a permanent extension, contact us now before you feel overwhelmed.
Will I lose my Plus or Relationship benefits on my DCU Checking Account?
Normally, if you qualified based on direct deposit and it simply stopped, you would lose those benefits. However if you let us know, we will make sure those benefits continue for at least one year. By that time, we hope you'll be direct depositing your net pay from your new employer. This is an automated process, so make sure you let us know.
Will I Lose My DCU Benefits?
No you will not lose any DCU services or benefits when you contact DCU about any financial difficulty. As long as you keep your Savings Account open and continue to maintain your accounts in good standing (by working with DCU), you will have the same accessibility to services such as Online Banking, Mobile Banking, ATMs, and the Easy Touch Telephone Teller System.
Can I discuss a loan modification even if I haven't lost my job?
Yes. DCU understands that many times as with a job loss, along with the emotional impact of an extended illness, a death in the family, or a divorce, there are financial ramifications. There's the possibility that what was once the obligation of two salaries is now dependent on one salary. It's better for all concerned to discuss potential options now before concerns become real problems.
DCU has a number of resources available for all members no matter what stage you are in your financial situation. Whether you just want a hand in creating a monthly budget, or if you need some relief on loan payments, DCU has the means and resources to provide you with the assistance you need. Some services and programs we provide are:
We've contracted with BALANCE – experts in debt and budget management. DCU Members can get free unbiased financial advice and assistance through them. They provide many valuable services and can help you with:
Using the services of BALANCE is free to DCU Members. BALANCE can be reached at 888.456.2227. Counselors are available Monday through Thursday, 8am to 11pm (EST), Friday 8am to 8pm and Saturday from 11am to 8pm.
DCU's Education Center, powered by EVERFI, is a digital financial education program designed to help you better understand and manage your money.
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