When is your check not a check? Suppose you’re at a store making a purchase and decide to pay by check–at least, that’s what you believe you’re doing.
The clerk asks you for a check that is completely filled out, partially filled out, or even blank. The clerk then runs the check through a machine and hands the voided check back to you with your receipt.
What just happened? Did you pay by check? Why did the clerk return the check to you? The answer is, you just experienced electronic check conversion.
The following questions and answers explain how electronic check conversion works and what your rights are as a consumer.
Electronic check conversion is a process in which your check is used as a source of information–for the check number, your account number, and the number that identifies DCU. The information is then used to make a one–time electronic payment from your account–an electronic fund transfer. The check itself is not the method of payment.
When you provide your check, you must be given notice that information from your check will be used to make an electronic payment from your account. The notice is required by the federal law that applies to electronic fund transfers–the Electronic Fund Transfer Act and the Federal Reserve Board’s Regulation E. Notice may be provided in different ways. For example, a merchant may post a sign at the register or may give you a written notice that you’ll be asked to sign.
Your electronic transaction may be processed faster than a check. Be sure you have enough money in your account at the time you make the purchase.
You have different consumer rights with an electronic check conversion transaction than when you use your check as payment. For example, with electronic check conversion, you have the right to an investigation by DCU when an error occurs.
You have the right to receive notice when you provide your check telling you that information from the check will be used to make an electronic payment from your account.
You have the right to receive notice when you provide your check telling you of any fee that the merchant will collect from your account electronically if you do not have enough money in your account to cover the transaction. This fee is similar to a "bounced check" fee.
You have the right to receive a receipt when you make a purchase at a store. The receipt will contain information about the transaction, including:
Name of merchant.
You have the right to have this same information included as part of the regular account statement from DCU.
You have the right to ask DCU to investigate any electronic fund transfers from your account that you believe are unauthorized or incorrect.
Always review your regular account statement from DCU. You should immediately contact DCU if you see a problem. Were you charged the wrong amount? Were you charged twice for the same transaction? You have only 60 days (from the date your statement was sent) to tell DCU about the problem. Depending on the circumstances, DCU may take up to 45 days from the time you notify it to complete its investigation.
No. An electronic check conversion transaction is a one-time electronic payment from your account. If you were to use the same check for more than one transaction and you had a problem with one of the transactions, DCU might have difficulty investigating the problem because the same check number would appear more than once on your statement.
Yes. For example, let’s assume that each time you get your insurance bill there is a notice. It tells you that when you mail a check, information from that check will be used to make an electronic payment from your account. If you then send a check, you have agreed to electronic check conversion. Unlike what happens when you make a purchase at a store, however, you won’t receive a receipt. Your check won’t be returned to you with your account statement from DCU because the transaction was processed as an electronic fund transfer, not as a check transaction.
As with electronic check conversions in stores, be sure you have enough money in your account when you mail your check, keep records of your payments, and check your account statements from DCU to make sure the amounts charged are correct.
If you don’t want your check to be used for electronic check conversion, you may have to provide another form of payment (for example, cash, debit card, or credit card).
Before you agree to electronic check conversion, you should first ask yourself
Do I understand that the information from my check will be used to make an electronic payment from my account?
Do I have enough money in my account to cover the payment?
Before you leave the store, you should ask yourself
Did I receive a receipt?
Does the amount on the receipt match the amount of my purchase?
Was my check returned to me and voided?
When you receive your statement from DCU, you should
Make sure that the charges on your statement match your records.
Contact DCU right away if you notice a problem.