Online Banking

Online Banking at DCU

The pace of life is faster than ever. Time is precious. You need easy access to your money wherever you are, 24 hours a day. Online Banking gives it to you. That's why more than 345,000 DCU members use it to manage their DCU accounts and loans every day. All you need is your member number and PIN (Personal Identification Number).

Easy access to your primary and joint accounts

• View and access your primary accounts – The accounts under your personal membership.
• View and access your joint accounts – Account of another member on which you are a joint owner.
• Member to Member Transfers – Allows you to move funds from your accounts into those of other memberships on which you are not a joint owner.*

Wide variety of account information and transactions

Online Banking gives you access to view-all, and transact with most of your DCU savings and loan accounts. Here's a list of the basic transactions you can perform:

• View the balances, account numbers, history, and details on all accounts
• Transfer funds between your deposit accounts
• Deposit checks using Online Deposit
• Make single, recurring, and principal payments on your DCU loans
• Open new deposit accounts and apply for loans
• Take advances on your DCU Visa^® Equity LinePLUS accounts
• Set up Notifications to alert you via email when checks clear, when balance levels are reached, or when certificates mature
• Reorder checks
• Change your account information and Online Banking options

Free eStatements and check images

With free eStatements, you can view, print, and save your monthly and quarterly statements for deposit and loan accounts, credit cards, and mortgages. What's more, using eStatements instead of paper statements helps you qualify for money-saving Plus or Relationship Benefits on your DCU Checking Account.

You can view, print, and save front and back PDF format images of your cleared checks. Up to twelve months of images are available.

More Great Online Banking Features

• Bill Payer – Save time and money by paying almost anyone using one time payments or setting up recurring payments. Billers you set up online can also be paid through Mobile Banking.
• Online Deposit – Deposit checks free with the camera on your smart phone or iPad, or the computer scanner.
• Credit Card Balance Transfer – Transfer balances from high rate credit and store cards and start saving immediately .
• CashEdge Funds Transfer – The easy way to move money between your DCU accounts and accounts at other financial institutions.
• Account Manager – Manage your Visa Rewards, update your personal information, report a lost/stolen card, request wire transfers, and more.
• Payment Center – Located within Account Manager, Payment Center is a convenient and secure way to move money into DCU and to make payments and transfers to your DCU Accounts.
• Online File Storage – Gives you a secure place to upload copies of your important document files for safekeeping. Access Online File Storage through Account Manager.

• FinanceWorks – An easy to use tool designed to help you manage your everyday finances all from within Online Banking.
• Payment Center – A convenient and secure way to move money into DCU and to make payments and transfers to your DCU Accounts.

Free Mobile Banking

Access your DCU accounts with smart phones, iPads, and internet-connected devices. Learn more about Mobile Banking.

Export history to Quicken^® or spreadsheet software

Online Banking supports account history exports in following formats:

• Quicken^® in the QFX format
• Quickbooks^® in the QBO format
• CSV (comma delimited file) for spreadsheet software such as Microsoft Excel^®

User Support

If you encounter problems or develop questions while using Online Banking, our support team is here to help. Here's what you can expect:

• Online Help – Select Help or "?" as you begin a transaction and you'll see information specific to the page you are on.
• Online Support – Our eBranch support team answers virtually all emails we receive in 24 hours or less. Live Chat is also available from Online Banking during normal support hours.
• Telephone Support – For questions in regards to the Online Banking Service, please contact DCU's Electronic Services Department at 508.263.6700 or 800.328.8797.

Browsers Required for Online Banking

While a variety of browsers may work to use and navigate Online Banking, the following browsers and versions are supported to work as intended:

• Microsoft Internet Explorer – 11
• Mozilla Firefox – Supported
• Safari 8 – Supported for Mac computers only
• Google Chrome – Supported

Please note that mobile and tablet browsers are unsupported. We recommend that if you are using a mobile device or tablet computer, that you download the DCU mobile app.

Browser Settings for Online Banking

You may need to change your browser settings in order to perform online banking transactions in some situations. Learn how to edit settings to accept 3rd party cookies, set recommended security settings, and delete cookies and temporary files on:

• Internet Explorer,
• Mozilla Firefox,
• Chrome,
• Safari

NOTE: To view and print PDF files, you'll need Adobe Acrobat Reader, version 6.0 or later. Other PDF viewers may work, but we cannot guarantee the documents will display correctly.

To view flash-based content, you'll need Adobe Flash Player.