What Can DCU Save You?

Online Banking

Online Account Access Made Easy




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Online Banking

Online Banking Benefits

  • Easy access to your primary and joint accounts
  • Wide variety of account information and transactions
  • Free eStatements and check images
  • Free Online Bill Payer
  • Free Online Deposit
  • Free Mobile Banking
  • Open and manage your accounts online
  • Free online file storage for important files
  • Export history to Quicken® or spreadsheet software
  • And much, much more

Calculate how much Online Banking and Online Deposit can save you and the environment.


"I do most of my banking via DCU Online Banking"

Open quote All the information I need to manage my accounts, evaluate rates, and pay my bills is available right here online, 24 hours a day. It's easy to find, easy to use, and reliable. I can even order my checks here. Thanks!  Close quote

— Beth, Nashua, NH

Online Banking at DCU

The pace of life is faster than ever. Time is precious. You need easy access to your money wherever you are, 24 hours a day. Online Banking gives it to you. That's why more than 200,000 DCU members use it to manage their DCU accounts and loans every day. All you need is your member number and PIN (Personal Identification Number).

Easy access to your primary and joint accounts

  • View and access your primary accounts – The accounts under your personal membership.
  • View and access your joint accounts – Account of another member on which you are a joint owner.
  • Cross Account Transfers – Allows you to move funds from your accounts into those of other memberships on which you are not a joint owner.*

Wide variety of account information and transactions

Online Banking gives you access to view-all, and transact with most of your DCU savings and loan accounts. Here's a list of the basic transactions you can perform:

  • View the balances, account numbers, history, and details on all accounts
  • Transfer funds between your deposit accounts
  • Deposit checks using Online Deposit
  • Make single, recurring, and principal payments on your DCU loans
  • Open new deposit accounts and apply for loans
  • Take advances on your DCU Visa® Equity LinePLUS accounts
  • Set up Notifications to alert you via email when checks clear, when balance levels are reached, or when certificates mature
  • Reorder checks
  • Change your account information and Online Banking options

Free eStatements and check images

With free eStatements, you can view, print, and save your monthly and quarterly statements for deposit and loan accounts, credit cards, and mortgages. What's more, using eStatements instead of paper statements helps you qualify for money-saving Plus or Relationship Benefits on your DCU Checking Account.

You can view, print, and save front and back PDF format images of your cleared checks. Up to twelve months of images are available.

More Great Online Banking Features

  • Bill Payer – Save time and money by paying almost anyone using one time payments or setting up recurring payments. Billers you set up online can also be paid through Mobile Banking.
  • Online Deposit – Deposit checks free with the camera on your smart phone or iPad, or the computer scanner.
  • Credit Card Balance Transfer – Transfer balances from high rate credit and store cards and start saving immediately .
  • CashEdge Funds Transfer – The easy way to move money between your DCU accounts and accounts at other financial institutions.
  • Account Manager – Manage your Visa Rewards, update your personal information, report a lost/stolen card, request wire transfers, and more.
  • Online File Storage – Gives you a secure place to upload copies of your important document files for safekeeping. Access Online File Storage through Account Manager.

  • FinanceWorks – An easy to use tool designed to help you manage your everyday finances all from within Online Banking.

Free Mobile Banking

Access your DCU accounts with smart phones, iPads, and internet-connected devices. Learn more about Mobile Banking.

Export history to Quicken® or spreadsheet software

Online Banking supports account history exports in following formats:

  • Quicken® in the QFX format
  • Quickbooks® in the QBO format
  • CSV (comma delimited file) for spreadsheet software such as Microsoft Excel®

User Support

If you encounter problems or develop questions while using Online Banking, our support team is here to help. Here's what you can expect:

  • Online Help – Select Help or "?" as you begin a transaction and you'll see information specific to the page you are on.
  • Online Support – Our eBranch support team answers virtually all emails we receive in 24 hours or less. Live Chat is also available from Online Banking during normal support hours.
  • Telephone Support – For questions in regards to the Online Banking Service, please contact DCU's Electronic Services Department at 508.263.6700 or 800.328.8797.

* To set up Cross Account Transfers, fill out a request form in Account Manager and these accounts will be added to your transfer list. Each time you complete a transfer, your DCU member number will be reflected on the recipient account statement for identification purposes.


"Everything in a one stop shop!"

Open quote Everytime I log onto Online Banking, I can do everything I need to do on a daily basis: check my balance, pay bills, receive notifications, open new accounts if needed, etc. AND, it's FREE! Does it get any better than that in today's economy?  Close quote

— SH, Leominster, MA

Browsers Required for Online Banking

While a variety of browsers may work to use and navigate Online Banking, the following browsers and versions are supported to work as intended:

Browser Settings for Online Banking

You may need to change your browser settings in order to perform online banking transactions in some situations. Learn how to edit settings to accept 3rd party cookies, set recommended security settings, and delete cookies and temporary files on:

NOTE: To view and print PDF files, you'll need Adobe Acrobat Reader, version 6.0 or later. Other PDF viewers may work, but we cannot guarantee the documents will display correctly.

To view flash-based content, you'll need Adobe Flash Player.





Online Banking 3.7 5 135 135
Just So Easy I have only been using DCU for only three weeks now, and I CANNOT BELIEVE the difference!!!!!!!!!!!! I had wanted to switch banks for some time now, and I was very pleasantly surprised as to what they have to offer. First of all, I got a much better car loan with this second chance, and they told me, that I had great credit, while my "other bank" said I didn't have good credit. I will say this also The People that work there are very well trained, and do know their business!!!!!!!!!!! And the lines seems to move faster, and no one likes to wait in line. This is the one located in Lowell on Bridge St, so go there and experience the difference like I did. September 15, 2014
amazing The online banking is the sweetest thing that has ever happened to banking. And dcu makes it much better with their low interest rate and how its so easy paying using the online banking. I dont have to worry about getting out of office and running down the bank. Thank you dcu September 6, 2014
Auto Re-Fi I recently visited the Marlborough MA branch on East Main St. to inquire about an auto re-fi. I had the pleasure and good fortune to meet and work with Maria at this location. She was fabulous! The re-fi was quick, painless, and 100% to my satisfaction! A-1 service! Valuable employee!! July 9, 2014
Changing Banks I was referred to DCU for a 2nd chance auto loan and I was surprised i got approved. I went to the Bridge Street branch in Lowell to get the applications started, it was so easy and simple. With the rate on my loan and also my approval for a credit card, i decided im going to be switching to DCU for ALL my banking needs. July 3, 2014
Excellent customer service. I am primarily online user. I have been a member of DCU since June, 2000. I have never had a better banking experience before, during, or after this time. In 2011 I became primarily an online customer because I moved out of state. I have yet to find a credit union (much less a bank) that responds so quickly, and positively to customer needs and concerns. I once had an issue with setting up a creditor in bill payer that the representative could not immediately answer. Not only did he escalate the issue and respond immediately, the higher level representative confirmed via email the the steps DCU was taking to not have this come up again and told me to contact him directly if the proposed solution did not resolve my issues. On another occasion, I had a car loan through DCU and noticed that they were offering lower rates than what my car loan rate was. When they checked my credit rating (and saw I would qualify) they simply changed the rate on my loan, had me sign the new document, and I was done in less than 10 minutes! I wish other service providers would follow DCUs example in putting customers first! January 28, 2014
account compromised My checking account was compromised and I understand that security will never be perfect. Kudos for DCU's quick response to dealing with the issue, fixing the problem and notifying me very quickly. Also a huge pat on the back to your electronic support department for reviewing my situation, opening a new account for me at "warp" speed. Shame on me that I cannot recall her name but the electronic support person was nothing short of fabulous.....she was patient, empathetic, extremely knowledgeable and treated me like a king. .....My call was sometime between 11 -1 on 3/22/2013, and I urge management to use her as a role model for an awesome customer service experience.....thanks again DCU !!! I hope to be with you another 25+ years March 22, 2013
Bill Payer is great! i have been using bill payer and the on line banking for years. It is a fantastic and easy tool to keep track of your balance and expenses. The ease of use, the customer service and the fantastic rates have secured my membership for a life-time. March 16, 2013
Very Convenient Online banking is convenient and user friendly. Easy to pay dues. March 9, 2013
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(36 Questions : 37 Answers)

Product Q&A

Ask your questions. Share your answers.

 
 
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I have two questions;
1. I Manage 3 separate member accounts in my PC Branch, my account and my 2 college age daughters. In the old PC branch these were listed separately so I could see the total amounts each of us had, i.e. it had the total for savings, money market, checking, etc per member. In the new PC Branch all 3 accounts are lumped into one big account so now I have the running total for 9+ items . How do I separate these so they appear as three separate member accounts just like in the Old PC Branch? I want to see how much money each of my daughers have at a glance rather than having to do out the math.
2. I do not use Financeworks nor do I have any desire to use it ever. How do I delete it from the new PC Branch?
Thank you DCU.
State: Massachusetts
Age: 45-54
DCU Member for: 10 to 20 years
2 years, 11 months ago
Member avatar
by
Laura
Lexington
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Answers

Answer: 
1. This is not possible to do in pc branch now, worker's credit union has a login page that will let you do what you want. perhaps you should open a small account with them and check it out.

2. Not possible - see answer 1.
State: New Hampshire
Age: 18-24
DCU Member for: 1 to 4 years
2 years, 10 months ago
Member avatar
by
racerhead
nashua
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Answer: 
The options you described are currently unavailable in the new PC Branch interface. We have plans to add these options with an upcoming enhancement in the near future.
State: Massachusetts
2 years, 10 months ago
Member avatar
by
DCU Staff
Marlborough
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State: Massachusetts
3 years, 11 months ago
Member avatar
by
DCU Member
Marlborough
+9points
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Answers

Answer: 
Upon opening your membership, you have access to DCU's online PC Branch to manage your accounts.

To log into PC Branch for the first time, please enter your membership number and four digit PIN (Personal Identification Number). You will be prompted to create a password and answer three additional security questions. The login fields for PC Branch are located in the upper right hand corner of our homepage.
State: Massachusetts
3 years, 11 months ago
Member avatar
by
DCU
Marlborough
+3points
3out of 3found this answer helpful.
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State: Massachusetts
3 years, 11 months ago
Member avatar
by
DCU Member
Marlborough
0points
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Answers

Answer: 
To log into PC Branch for the first time please enter your membership number and 4 digit PIN (Personal Identification Number). You will be prompted to create a password and answer 3 additional security questions. PC Branch is located in the upper right hand corner of our home page, dcu.org.
State: Massachusetts
3 years, 11 months ago
Member avatar
by
DCU Staff
Marlborough
+1point
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State: Massachusetts
3 years, 11 months ago
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by
DCU Member
Marlborough
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Answers

Answer: 
We do not currently offer the option to customize your PIN (Personal Identification Number), although custom passwords can be created for online access to PC Branch.
State: Massachusetts
3 years, 11 months ago
Member avatar
by
DCU Staff
Marlborough
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State: Massachusetts
3 years, 11 months ago
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by
DCU Member
Marlborough
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Answer: 
We can reset your password to your original 4 digit PIN.
State: Massachusetts
3 years, 11 months ago
Member avatar
by
DCU Staff
Marlborough
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"DCU's Online Banking is excellent"

Open quote DCU's Online Banking as well as their customer service are excellent! Thanks for providing this excellent service when big banks have failed to take care of their customers!! Close quote

— Kristina, K., Baltimore MD

Related Online Banking Links

  • DCU Text Alerts – We'll send you a text message to let you know that you are in danger of bouncing a check, your loan payment is due, or if your balance falls below a certain amount. You choose which alerts that you want to receive!
  • Account Manager – Manage your accounts, get messages, upload documents, accept loan approvals, and so much more within Online Banking.
  • Bill Payer – Save money with every bill you pay. It's fast, easy and secure!
  • CashEdge Funds Transfer  – Move money between your DCU accounts and your accounts at other financial institutions. Email money to anyone.
  • eStatements  – View, print, and save your statements electronically through Online Banking.
  • FinanceWorks – An easy to use tool designed to help you manage your everyday finances all from within Online Banking.
  • Frequently Asked Questions
  • Mobile Banking – Access your DCU accounts with smart phones, iPads, and internet-connected devices.
  • Online Deposit – Deposit checks free with the camera on your smart phone or iPad, or a computer scanner.
  • Online File Storage – Free secure storage of your important online document files.
  • Security Features – Here's how we protect your information and our systems.
  • Scheduled Maintenance – At off-peak times, we may take the system down for upgrades. Find out when the next times are.

Other Resources


Digital Federal Credit Union

220 Donald Lynch Boulevard

PO Box 9130

Marlborough, MA 01752-9130

508.263.6700  |  800.328.8797

ABA Routing Number: 211391825

    

Federally Insured by NCUA

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© 2015 Digital Federal Credit Union

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