Rated 5 out of 5 by GolfR Robin Vanloo - above and beyond, every time!
Recently I ran into a rather complex and extremely frustrating administrative issue with my car loan at DCU. Robin was the person who stepped up, fought for my interests and ultimately resolved the issue. To be exact, Robin made the issue disappear as if it never happened, which was not a trivial task in this case.
Now, all things being equal, financial products are usually compared by interest rates, payments, returns, etc. However, in the faceless world of online banking, DCU in Manchester has a rare gem: a true member representative! You know, the one that actually represents members ...
It is precisely Robin's effort, hard work, and dedication that secured my business with DCU in the future. Way to go Robin, Thank you!
January 29, 2016
Rated 5 out of 5 by Dilbert87 Vanessa helped me find the best solution!
I came in looking for a loan to repair my vehicle, Vanessa taught me why a credit card would be a better option. She also showed me how to pay my bills online and got me signed up to have my fico report sent to me every month. Thank you for having staff that cares!
January 15, 2016
Rated 5 out of 5 by Erick Always professional
The service here is always fantastic. i have personally financed four car loans through here and opened accounts and been making deposits regularly. I'm 19 now but the when i was 18 and wanted my first car loan there was no hesitation, they went over the number with me to make sure it was in budget with my income. Its always refreshing to be treated like an adult, my family has been going to this branch for years and we will continue...
January 11, 2016
Rated 5 out of 5 by Yaha04 Member service was great
Sarah your member service in Manchester nh is very friendly. I'm very satisfied with the service she gave me.
December 26, 2015
Rated 5 out of 5 by Arick Thank you!
You treated me in child/mother relationship, not as an ordinary customer. I appreciated!
December 14, 2015
Rated 5 out of 5 by Dubetrax Never disappointed
I have been with the branch since it opened and every need and concerns that we have financially has always been geared to our needs even if we needed to wait for a loan or product we were advised on our next step for them to give us what we needed . Shout out to Darlene for being the kindest and most helpful person I have worked with in any financial institution. The rest of the staff are pleasant and also very helpful and respectful of us like a family. We Have Had Car Loans CONSOLADATION Loans And Personal . We have our savings checking and the lowest interest credit card around.
December 12, 2015
Rated 5 out of 5 by Cici Excellent!
Vanessa was very clear and helpful! Sarah did a good job also.
November 16, 2015
Rated 5 out of 5 by De_Chevallier Excellent service
Fast and curteous service, smiley staff who is knowledgeable
October 24, 2015