Rated 5 out of 5 by Cyberperi I am pleased with the new building and location
I am very happy with banking at DCU. I have had a car loan, checking/savings, and a travel trailer loan. I used to be a Citizen's Bank customer but the fees and the interest rates were much higher than DCU.
My greatest disappointment with the new location in Littleton is lack of access to a public bathroom. As an older customer, I would like DCU to consider this an important customer service in all of its branches.
August 25, 2016
Rated 5 out of 5 by RN Excellent member service
Member Service representative Martha Lloret was very friendly and helped with setting up the new representative payee account for my special neds son, and even pproviiding the account number that I wanted.
She handled all the dettails explaining everything properly and making sure I uunderstood all that is required.
It is such Great Service, that I wish every other bank could provide
March 1, 2016
Rated 5 out of 5 by HappyUser64 Outstanding services provided by Martha Lloret
DCU has been providing excellent banking services to my family for over 18 years. I took that to be what DCU is. But over the last couple of weeks, I experienced a higher level of service well above and beyond my expectations, all thanks to Martha at the Littleton, MA branch.
She was very helpful, courteous, professional and above all, pleasant during my interactions regarding a car loan. She provided the auto loan check and sent it via courier service in no time for my family member (who is also a DCU member) purchasing a car out of state. However, as the car dealer would not accept an auto check, I had to go back a few days later. Martha understood the issue and was equally helpful in providing a banker's check instead.
Thanks a lot, Martha, for the wonderful services on both the occasions!
January 26, 2016
Rated 5 out of 5 by das0423 Best Customer Service Ever!
Today I went into DCU to open a checking and savings account.
No big deal right?
Yes it really was a big deal!!
Martha my Member Services Rep opened my checking and savings account and then refinance my car loan, saving me a lot of money in interest and getting me gap insurance, all for less than I was already paying for my car. She also gave me a low rate credit card to transfer balances from high interest cards that I have. But that's not all!! She also is trying to save me money on my car insurance.
This is the most amazing financial institution I have ever dealt with.
Thank You Martha!
This was a Great Day!
October 16, 2015
Rated 5 out of 5 by Kim55 Pravina Mistry
I would like to recommend DCU as the most credible Institution where a person can find all services. I also would like to say thank you to Pravina Mistry. She is incredible in serving people. She is very nice to everybody and she makes you feel at home when she is serving or helping you.
I wish someone can encourage her to do even more as her service to other is excellent.
September 13, 2015
Rated 5 out of 5 by sammy helpful and genourous
appreciate the services. i would definetly recommend it to friends
March 13, 2015
Rated 5 out of 5 by DM1 Marianne M. was outstanding!
Marianne was so helpful in finalizing my auto loan. She went out of her way to help me. She was so friendly and helpful. It was right before a holiday and the branch was crazy busy, but she still took her time to explain things. I can not say enough good things about her and the loan department. Thank you Marianne.
December 29, 2014
Rated 5 out of 5 by John B Great Banking experience!
I don't know why I did'nt switch earlier. What a breath of fresh air. Great car loan rates that beats everyone elses. Service was second to none. Highly recommend!!
October 13, 2014