DCU is committed to providing all members convenient access to the products and services we offer. We make every effort to ensure a positive user experience, regardless of the assistive technology being used or the specific abilities of those individuals seeking access to our products and services through our Digital Banking, ATMs, branches and Information Center.
Digital Banking Accessibility - For members who have difficulty visiting a branch, using the phone, or who prefer to communicate with us electronically, DCU’s Digital Banking provide an alternative means of accessing our products and services.
While a variety of browsers may allow you to access online and mobile banking, the latest version of the following browsers is preferred to achieve optimal results:
We try to design our online and mobile experience to support a wide range of assistive technologies to help individuals with vision, hearing, mobility, and cognitive challenges. Depending on the type of challenges you or someone you know may face, there may be some benefit to using assistive technology such as: JAWS screen reader, VoiceOver, or Talkback. Please make sure to use the latest version of whichever technology you choose to use.
Branch & ATM
Our branches are designed to be accessible to all. Accessibility features include:
All of our ATMs offer a headset port for earphones with text to speech capability as well as Y adaptors, are accessible in Braille, and meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.
Persons who are deaf, hard of hearing, or have difficulty speaking are encouraged to contact us via TTY (Text Telephone) at 800.395.5146, Monday - Friday 8am-9pm and Saturday 9am-3pm EST. For general questions, automated chat is available on our website 24 hours a day or, for account specific questions, we offer online chat through Digital Banking (Monday - Friday 8am-9pm and Saturday 9am-3pm EST). You can also email us or access Digital Banking any time.
Let Us Know
DCU wants to ensure that communicating with us is simple. In accordance with the ADA and applicable state and local laws, we are always working to improve the accessibility of our products and services. However, we need your feedback to truly gauge the effectiveness of our efforts. If something works particularly well, we’d love to hear from you. More importantly, if you have trouble viewing content or difficulty accessing information on our website, in one of our locations or at one of our ATMs, please contact us through one of the following channels:
220 Donald Lynch Boulevard, PO Box 9130
Marlborough, MA 01752-9130