Rated 4.7 out of 5 by 95
Rated 5 out of 5 by Ericks Member service !!
I came into the branch on Saturday aug 20 , I was in shambles so distraught and just need some Help on where to go from totaling my car I explained to the member service repressive (Sarah) that was i was in a bad car accident and just totaled my car and the loan was with dcu , she informed me of all the step I needed to do which she wrot down everything for me which was very helpful! Then she told me I had a pre-approval without even having to pulling my credit I was amazed she even could do that . I had informed her that I was going to be looking for a new car .....she issued me a auto check and wished me luck in shopping , I have to say I broke down in her office crying because she showed such compassion and was so helpful . Dcu isn't my primary banking institution but after how easy everything was I will be switching everything
August 21, 2016
Rated 5 out of 5 by FRANKNERO Good customer service and work in a professional friendly manner
The workers at Shrewsbury branch take care customers problem like thier own problem. That customers problems re thier problems. Unlike Gold Star branch in Worcester poor customer service and poor human relationship. Shrewsbury branch is the best of the best branch of DCU
August 3, 2016
Rated 5 out of 5 by Zo111 Honestly Mariah's customer service was phenomenal!
After coming in and out of branches and calling on several occasions in order to confer with a representative in regards to some concerning incident that occurred with my account. I had been denied and ostrosized by those I spoke with prior although there was some efforts to assist me in my situation. Immediately upon meeting Mariah I could sense her genuineness and was her desire to assist me with formulating a viable course of action for my case. Alongside with being super polite and empathetic she excelled in all areas of interpersonal interactions with me. I hope Mariahs talents are effectively utilized to ensure a kosher and productive work environment. I am most satisfied with the services provided and I would defiantly recommend her outstanding assistance. Bless her sweet soul (;
June 21, 2016
Rated 5 out of 5 by Danny Most caring Bank
This bank in fact provides everything I expect from a caring bank.
They're just awesome!
June 15, 2016
Rated 5 out of 5 by Tony p It too me a few seconds to get my request
DCU is my number 1 bank and recommend to everyone I've not regret choosing this bank its took me few seconds to get my loan approved.
May 21, 2016
Rated 5 out of 5 by Dre User friendly
Staff are very friendly and quite attentive to customer needs/questions
April 30, 2016
Rated 5 out of 5 by Al Service at this branch
I have never been disappointed with the service at this branch. Given that experience, it's the one branch I go to most of the time.
April 23, 2016
Rated 5 out of 5 by KMC Love my bank
I love this bank. They are helpful, convenient, and friendly each time I go and with the help of DCU I have been able to raise my credit score.
I purchased a car and my husband thought we should go thru DCU for the loan instead of letting the car dealer look for the financing and the BEST decision!! We applied vale the loan via the phone because they were closed that day and the next day got an email with the approval and instructions to head into a branch to complete. We went to the branch on Shrewsbury St (Worcester Ma) thought it was going to be a long hassle but , it was so fast and easy and we got a much lower APR rate.. We got the check in minutes.
The services they offer a great and the DCU phone App is very helpful.
I highly recommend DCU and this particular branch. Make sure to get DCU app for your phone.
April 23, 2016