excellent customer service
I have worked with Alvin Gonzalez several times in the past few years. He is a pleasure to work with. Alvin is knowledgeable and is focused on customer service.
April 5, 2015
These people are the best!
I have had at least 3 automotive loans through DCU now, and I am very pleased with their whole operation. They make it very easy to complete the transactions. Their rates are among the best in the business, in my opinion. I will continue to use DCU in my future needs.
March 22, 2015
Nice Behavior !!! Smile face work,,Always !!!
Received car load in 1 day !!! friendly behavior leads to apply to credit card !!! ..Best in class !!..Way to go !!
January 10, 2015
Laura & Patrick provided me with AMAZING DCU MEMBER service.
I walked into the Waltham Branch and meet with Patrick who coordinated with Laura to provide me with ideal member services on short notice. I was seeking to take capitalize on tremendous end of the year auto cash incentives offered to any credit union member by GMC on new auto purchases. Both Patrick & Laura introduced me to all the benefits we have as DCU members and I am very grateful for their support. In addition, over the past 15 months every DCU TEAM MEMBER I have come into contact with has been very helpful which reassures I made the right choice joining and banking with DCU. Thank you and Happy holidays to all of you :)!
December 19, 2014
Laura is AWESOME
My boyfriend and I went into this branch to open a new account and Laura was the person that helped us. Our experience with her was so great I had to write a review. She was so helpful and explained everything we needed to know. She was friendly and related to us on a personal level. Her customer service is outstanding! Customer service is so important and it seems that now a days it is rare to find good customer service. I love DCU as a bank but I love the customer service more. I've never had a bad experience with this bank. DCU will do everything they can to help their members and give them what they want. Laura went above and beyond to help us.
December 17, 2014
Great customer service and loan options.
I went to the Waltham branch to refi my auto loan and met with Sean to start the process. He was very helpful and the paperwork went seamlessly. The refi saved me $75 a month and a lot more over the life of the loan. I also mentioned to Sean that I was interested in a personal loan and if I could apply right then. He and the Branch Manager crunched the numbers and found that the DCU Visa card was a better option for me, saving me even more money. I honestly have never seen that level of customer service from a bank. I became a member that day.
December 13, 2014
Fantastic Service from People who Actually Care!
The Waltham, MA branch of DCU is a great place to do your personal banking. The people who work there are very friendly and helpful. In addition to their upbeat attitude I find that they tend to know what they are doing a bit more than you tend to find at the larger national banks. The manager Laura is very sharp, she understands the industry, and if you ask for her help she is very much empowered to assist you.
In general Digital Federal Credit Union is a fantastic place to keep your Checking and Savings accounts. They also have attractive rates for Auto Loans as well as Credit Cards. I originally became a member to finance a vehicle and soon thereafter ended up setting up checking, savings, and a visa card with DCU. It’s been seven years and I have never had an issue with them. At every turn they have given me the benefit of the doubt.
• My DCU Debit Card was cloned and fraudlent withdrawals were made – DCU replaced the money right away
• I deposited a check that bounced which could have had a domino effect and cause me to miss a mortgage payment – DCU covered me
• Cutting it close with an obligation and wasn’t able to deposit a check until the same day the draft was coming out – DCU didn’t rake me over the coals while they waited for my deposit to clear, instead they made the funds available immediately
If you are sick of banking with a large national institution that seems to charge you are every possible opportunity, never gives you the benefit of the doubt, and seems to be working against your bottom line then you should definitely consider DCU.
December 9, 2014
Love this bank!!!
The first time i heard about this bank i was a little hasitant about applaying. I finally decided to give them a try. Samantha was awesome! Right away i noticed how friendly she is. She helped me through the precess and even got me started on options to improve my credit. Latter i came back to this same location, hoping i would get to apply with her for my first credit card. I did, and she was great. Since she did a really great job at explaining all the process and everything I needed to apply, i was ready. The process was so fast i was able to get my card the same day! I am so glad i walked through the door of the DCU waltham location. And don't even get me started on the App. Not to mention that everytime i walk in for anything I am always welcomed in a friendly awesome way. Thanks guys for being an AWESOME branch.
October 4, 2014