Rated 5 out of 5 by BigBassDude Great Customer Service
I went to the Merrimack branch to obtain a new car loan. The advisor, Zeynep, made the process extremely easy. Since I was purchasing a vehicle from a dealer out of the area, the transaction required a wire transfer and attention to other details. Zeynep understood all of the various processes and took care of every aspect required to complete the loan and related items. I will definitely ask for her in the future when I need assistance with loans or other banking needs.
January 14, 2017
Rated 5 out of 5 by Paul Refinance grandsons college loans at lowest possible rate using vehicle as collateral.
I was able to complete the loan process over the phone and email. The agent, (Zeynep) explained rates and loans available, then completed the loan
over the phone with me, all done in the comfort of my home without leaving.
December 27, 2016
Rated 5 out of 5 by Bsous34 Great customer service
Zeynep Guler was a fantastic help for me and my fiancé today. Not only did she help us and answer all questions we had, but she was extremely patient with all aspects of the meeting such as giving us options and helping is achieve our financial goals. I will most definitely return to this branch if I ever need help with customer service because I have never had a better experience. She is someone I would recommend anyone to go see.
November 20, 2016
Rated 5 out of 5 by Chris Great Service!
Archana was very knowledge and friendly during my experience at DCU. She was able to inform me of any question I had and gave me peace of mind during a big step in my financial life of purchasing a car. Her great service is what sold this great product.
November 19, 2016
Rated 5 out of 5 by Matt Member oriented service is without comparison
I can't recommend DCU enough. Every time I've gone to ask questions, they have been there with information ready to go. When they are able to directly provide a service, they have done so and cleared all my doubts about the matter! On my first visit for my auto loan, I asked for clarity on several thing and left 100% confident with my newly gained knowledgr. The second visit was a 45 sit down to apply for the loan. Everything was smooth and effortless. I am on my way to having everything done through DCU!
October 31, 2016
Rated 5 out of 5 by Cindy Archana Panwalkar was great
Wanted to get either a car loan or refinance and Archana was great- I changed my mind on the details a few times on what I wanted and she was very patient - didn't feel like I was wasting her time.
October 21, 2016
Rated 5 out of 5 by catie978603 Great work!
Archana has been wonderful she was very helpful & provided great service. I will always recommend DCU because of the helpful & professional staff.
October 15, 2016
Rated 5 out of 5 by trideb She changed my life!
I am handling my own finances now for the very first time, and was very confused about my bank statement balances. I really needed help sorting things out, so I asked Olivia Provencher in Merrimack to assist me , and she was amazing! I learned all about on-line banking, how to track my balances, open other accounts, transfer money from one account to another, and other important things I need to know about " adulting" in the financial world. I feel so much more confident about my ability to manage my money now, and I know she will always help me if I need it. I hope all your customer reps are as fabulous as she is! Many, many thanks!
October 8, 2016