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DCU Franklin, MA Branch

500 West Central Street

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DCU Franklin, MA Branch Office

  • Services
  • Location
  • Hours
  • ATMs
  • Reviews


*Free for DCU members


  • 500 West Central Street
    Franklin, MA 02038
  • Located less than a half mile from 495
  • Get directions

Serving the surrounding cities/towns of:

  • Bellingham
  • Blackston
  • Cumberland, RI
  • Holliston
  • Hopedale
  • Medway
  • Mendon
  • Milford
  • Milleville
  • Millis
  • Norfolk
  • N Attleborough
  • N Smithfield, RI
  • Plainville
  • Uxbridge
  • Woonsocket, RI
  • Wrentham

"I always have a very good experience."

Open quote From the initial meeting to opening my account to each and every occasion that I talk to the folks at the Franklin Branch, I have always enjoyed the the time spent. Always informative, friendly and courteous. I could not ask for more. I also appreciate that they now know me by name and greet me in such a nice way. A pleasure to have DCU as my credit union! Close quote

— kikinana22, Franklin, MA


  • Monday, Tuesday, Wednesday — 9am to 5pm
  • Thursday, Friday — 9am to 7pm
  • Saturday — 9am to 3pm

"Outstanding Service, skilled staff."

Open quote I deal with a number of locations in the DCU network and find the Franklin branch to be a prime example of the outstanding customer service DCU is known for. Each staff member is adept at processing transactions, finding solutions and offering advice. DCU provides everything you'd want (and rarely find!) from a financial partner. Close quote

— Bob D. Canton, MA


  • Available 24 hours a day
  • Access all DCU accounts
  • Cash withdrawals
  • Accepts deposits
  • Make DCU transfers
  • DCU Visa advances
  • DCU credit line advances
  • Get balances

Franklin Branch is rated 4.9 out of 5 by 153.
Rated 5 out of 5 by from THE FRANKLIN BRANCH HAS TERRIFIC PERSONNEL I was having a difficult time applying for a IRA account online at home. So I went to the Franklin branch for help. Member Service Representative Sheila Chartier did the required paper work, answered all my questions, and reviewed all the results with me while being patient, pleasant and informative. Thank you for the very good customer experience.
Date published: 2017-06-25
Rated 5 out of 5 by from very good The Franklin branch has been very good to me. Maureen, Shirley and all the tellers have been very helpful. I hope to do more with this branch.
Date published: 2017-06-24
Rated 5 out of 5 by from BEST EXPERIENCE EVER! My husband and I received a recommendation to go to DCU (FRANKLIN) location after viewing a car, hoping to get an auto loan. We had never heard of DCU before since there are none in our area as we live an hour and a half south of Franklin and to be honest we were a little nervous. Now everybody knows waiting at a bank to get approved for an auto loan isn't the most fun of things to do in life. BUT I have to say, this was the BEST HANDS DOWN experience EVER. DCU really makes it easy for ya, you just walk in, sign yourself in on the iPad they have and it even gives you an estimated wait time based on the service your looking for. It was a really busy day that day and we waited around 20-30 min. It was worth it. The representative that called us in was Rachel. Little did we know Rachel was really an angel sent down for us from the Banking gods. She was so nice, down to earth and wonderful to work with making the auto loan process effortless with every question and keystroke. Rachel, I hope your location checks their reviews and reads this one aloud. Hoping that it will bring a smile to your face and recognition, on how much of an amazing asset you are to the DCU team. And to everyone reading this review now, YES GO THERE! Oh! and Yes we did get approved for the auto loan and WE COULDN'T BE ANY HAPPIER!
Date published: 2017-06-07
Rated 5 out of 5 by from Very good Very friendly place, comfortable and they help you with what you need quickly and efficiently. The check in tablet really helps things go smoothly.
Date published: 2017-05-13
Rated 5 out of 5 by from Awesome Went in for a used car loan. It was quick and easy! Staff was great. Amanda and maureen
Date published: 2017-04-16
Rated 5 out of 5 by from Fantastic service I have been a member for a couple of years and I am always surprised by the level of customer service I receive. I have been having financial trouble the last few months after losing my job. On March 18th the teller that served me was Joyce Campbell and she went out of her way to help me bring my account current and explained how to avoid issues that create problems. She was incredibly kind and sympathetic to my stress and anxiety. I have been to other branches but have never had the same positive experiences I have always had in the Franklin branch.
Date published: 2017-04-03
Rated 5 out of 5 by from came in to refinance auto Left with two auto refinances saving over $500 a month in payments, also took the DCU visa which had a lower rate than my current card. Receiving four quotes from DCU. Sheila was the biggest help to me in aiding my credit I've been trying to rebuild. She was a blessing.
Date published: 2017-03-21
Rated 5 out of 5 by from Visit to Franklin Branch was too good We were expecting to get a personl loan for our urgent need for money for our Sister's wedding. Sheila was assisting us to get the options we have based on our credit score. She was really great in explaining the options and guided us properly in right directions and got a good rate for our credit score. I really appreciate her patience with the customers. It will be my go to branch for any member services.
Date published: 2017-03-20
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How can I pay auto loan installment by online? plz give the right way to do that because I couldn't find that in your website.

Asked by: Anonymous
It's a transfer to the loan, not a "payment." Go to transfers to do it once, or set it up to go every month. They can also help you in a branch.
Answered by: Anonymous
Date published: 2017-01-28

Do you accept rolled coin?

Asked by: Anonymous
Our Branches accept rolled coin and the Franklin Branch also has a coin machine available for any loose change.
Answered by: Anonymous
Date published: 2017-05-23

Willl you have a shredding day in the spring or summer (like last year)?

Asked by: Anonymous
Yes, shredding events are planned between April through October each year, weather permitting. Dates and locations will be announced on our web site as more information becomes available.
Answered by: Anonymous
Date published: 2013-10-23

Does this branch offer a paper shredder for me to use?

Asked by: Anonymous
The following document shredding events have been scheduled for 2012: 4/14/12 Waltham, MA 4/28/12 Tyngsboro, MA 6/9/12 Franklin, MA 6/23/12 Andover, MA 8/11/12 Lowell, MA 8/25/12 Worcester, MA (Gold Star) 10/13/12 Westborough, MA 10/27/12 Littleton, MA
Answered by: Anonymous
Date published: 2013-10-23

Can Ihave my pension check and my Social Security monthly check automatically deposited in DFCU ?

Asked by: Anonymous
You may set up direct deposit of your Pension and Social Security Checks to a DCU Account. Once you account is opened you will be able to provide a Direct Deposit Form to each organization in order to set that up.
Answered by: Anonymous
Date published: 2017-04-22
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