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DCU Franklin, MA Branch

500 West Central Street

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DCU Franklin, MA Branch Office



  • Services
  • Location
  • Hours
  • ATMs
  • Reviews

Services:

*Free for DCU members

Location

  • 500 West Central Street
    Franklin, MA 02038
  • Located less than a half mile from 495
  • Get directions

Serving the surrounding cities/towns of:

  • Bellingham
  • Blackston
  • Cumberland, RI
  • Holliston
  • Hopedale
  • Medway
  • Mendon
  • Milford
  • Milleville
  • Millis
  • Norfolk
  • N Attleborough
  • N Smithfield, RI
  • Plainville
  • Uxbridge
  • Woonsocket, RI
  • Wrentham


"I always have a very good experience."

Open quote From the initial meeting to opening my account to each and every occasion that I talk to the folks at the Franklin Branch, I have always enjoyed the the time spent. Always informative, friendly and courteous. I could not ask for more. I also appreciate that they now know me by name and greet me in such a nice way. A pleasure to have DCU as my credit union! Close quote

— kikinana22, Franklin, MA

Hours

  • Monday, Tuesday, Wednesday — 9am to 5pm
  • Thursday, Friday — 9am to 7pm
  • Saturday — 9am to 3pm

"Outstanding Service, skilled staff."

Open quote I deal with a number of locations in the DCU network and find the Franklin branch to be a prime example of the outstanding customer service DCU is known for. Each staff member is adept at processing transactions, finding solutions and offering advice. DCU provides everything you'd want (and rarely find!) from a financial partner. Close quote

— Bob D. Canton, MA

ATMs

  • Available 24 hours a day
  • Access all DCU accounts
  • Cash withdrawals
  • Accepts deposits
  • Make DCU transfers
  • DCU Visa advances
  • DCU credit line advances
  • Get balances

Franklin Branch is rated 4.9 out of 5 by 145.
Rated 5 out of 5 by from Online bill payer I worked with a young lady named shannel, about online bill payer. I came in at the end of her shift, and it didn't seem to mind her at all about closing. She was more than happy to work on my needs over getting out on time. I think she is an excellent representation of the company. I would recommend her for a raise.
Date published: 2017-02-24
Rated 5 out of 5 by from Very pleasant and knowledgable staff. The time it took to get this account opened seemed to be long.
Date published: 2017-02-20
Rated 5 out of 5 by from Excellent bar none! The Franklin Branch is like my second home! REALLY!!! When DCU was recommended to me through a friend, I decided to visit them and apply for a personal loan. I fully expected to be rejected. That was NOT the case! They were (or should I say ARE) very friendly and courteous! They exceeded my expectations. (If you knew of my financial plight, I'm sure you would fully agree). They've have restored my faith in financial institutions, most especially CREDIT UNIONS. I could never thank all of you enough for your kind assistance. KUDOS to everyone at the Franklin and Marlborough branches!
Date published: 2017-02-05
Rated 5 out of 5 by from Highly recommend this branch - excellent customer service and knowledgable friendly representatives I stopped into the Franklin branch and was helped by Sheila. She was incredibly helpful and I feel she went above and beyond to make sure I got the best option for my needs. A quick easy visit that left me feeling very comfortable about my choice to use DCU.
Date published: 2017-01-21
Rated 5 out of 5 by from Excellent This branch is always excellent. The building is always clean and neat. I notice those things as I used to clean buildings for a living. The customer support people are always very pleasant and helpful with immediate answers to my varied and uncommon questions. I also used to work with the public in a customer service role in the past so I appreciate this. There are always multiple customer service people working when I arrive. This is noticed by me.
Date published: 2017-01-15
Rated 5 out of 5 by from BEST DCU BRANCH Everyone in the Franklin Branch are Professionals and strive for Excellent Customer Service. Therese, Amanda, Sheila are consummate professionals. I have been to (4) different branches and the Franklin Branch is the Gem of the organization from what I can see.. I have accounts in 5 different financial institutions and I would rate DCU as TIED for the Best. The only think that I would add to their service is the ability to Directly Wire money from overseas....
Date published: 2016-12-31
Rated 5 out of 5 by from This Branch had excellent services the person who assist me was very nice, and corteaus
Date published: 2016-12-12
Rated 5 out of 5 by from Extraordinary Help Service -- with a pleasant smile / Franklin MA If you dont' know about DCU -- please read on -- this is for our FRanklin Branch. We are all members of DCU since its start as a Financial Institution for other than Digital Corporation employees... It is a wonderful -- with simple Computer Loans for High School Children. Now they are after 30 yr or so they are a formidable literally members oriented and as if we do have a stake in their daily operations .. exist and every one of them from the counters to progressively higher ups are all very helpful. And there are no fees for every little transactions... However bounced checks are charged a $35 / instance.-- not sure about others. Keep the good service going .
Date published: 2016-11-22
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How can I pay auto loan installment by online? plz give the right way to do that because I couldn't find that in your website.

Asked by: Anonymous
It's a transfer to the loan, not a "payment." Go to transfers to do it once, or set it up to go every month. They can also help you in a branch.
Answered by: Anonymous
Date published: 2017-01-28

Willl you have a shredding day in the spring or summer (like last year)?

Asked by: Anonymous
Yes, shredding events are planned between April through October each year, weather permitting. Dates and locations will be announced on our web site as more information becomes available.
Answered by: Anonymous
Date published: 2013-10-23

Does this branch offer a paper shredder for me to use?

Asked by: Anonymous
The following document shredding events have been scheduled for 2012: 4/14/12 Waltham, MA 4/28/12 Tyngsboro, MA 6/9/12 Franklin, MA 6/23/12 Andover, MA 8/11/12 Lowell, MA 8/25/12 Worcester, MA (Gold Star) 10/13/12 Westborough, MA 10/27/12 Littleton, MA
Answered by: Anonymous
Date published: 2013-10-23

Can Ihave my pension check and my Social Security monthly check automatically deposited in DFCU ?

Asked by: Anonymous
You may set up direct deposit of your Pension and Social Security Checks to a DCU Account. Once you account is opened you will be able to provide a Direct Deposit Form to each organization in order to set that up.
Answered by: Anonymous
Date published: 2017-02-14
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