Rated 4.9 out of 5 by 141
Rated 5 out of 5 by Sailor Excellent
This branch is always excellent.
The building is always clean and neat. I notice those things as I used to clean buildings for a living.
The customer support people are always very pleasant and helpful with immediate answers to my varied and uncommon questions. I also used to work with the public in a customer service role in the past so I appreciate this.
There are always multiple customer service people working when I arrive. This is noticed by me.
January 15, 2017
Rated 5 out of 5 by hobbitwho BEST DCU BRANCH
Everyone in the Franklin Branch are Professionals and strive for Excellent Customer Service. Therese, Amanda, Sheila are consummate professionals. I have been to (4) different branches and the Franklin Branch is the Gem of the organization from what I can see..
I have accounts in 5 different financial institutions and I would rate DCU as TIED for the Best.
The only think that I would add to their service is the ability to Directly Wire money from overseas....
December 31, 2016
Rated 5 out of 5 by Jackie This Branch had excellent services
the person who assist me was very nice, and corteaus
December 12, 2016
Rated 5 out of 5 by Chandrasekhara "CS" Extraordinary Help Service -- with a pleasant smile / Franklin MA
If you dont' know about DCU -- please read on -- this is for our FRanklin Branch.
We are all members of DCU since its start as a Financial Institution for other than Digital Corporation employees... It is a wonderful -- with simple Computer Loans for High School Children.
Now they are after 30 yr or so they are a formidable literally members oriented and as if we do have a stake in their daily operations .. exist and every one of them from the counters to progressively higher ups are all very helpful. And there are no fees for every little transactions... However bounced checks are charged a $35 / instance.-- not sure about others. Keep the good service going .
November 22, 2016
Rated 5 out of 5 by Fdc1394 Fast and easy.
Meeting with Sheila in the Franklin office was wonderful! She had an answer for me in no time at all and it is always great doing business with her!
November 19, 2016
Rated 5 out of 5 by Dana62 Vehicle loans are a snap!
The folks in the Franklin branch are always so helpful and friendly. I have had several vehicle loans thru DCU and the process is so easyou and fast!
November 19, 2016
Rated 5 out of 5 by Ktm1205 This branch is extremely than than help full and cares about its customers.
The people at the franklin branch are All extremely pleasant.
Dcu by far has the best interest rates on car loans and credit cards!
November 12, 2016
Rated 5 out of 5 by Bob This branch is excellent
I went into the Franklin DCU branch to apply for an auto loan. Not only was the customer service quick, they were all very friendly throughout the time I was there. I appreciate the service that was provided to me.
November 7, 2016