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DCU Routing Number: 211391825

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DCU Information Center

Exceptional member service by phone, email or Live Chat.

We strive to make our website a convenient, easy-to-use informational tool. But if you can't find the answer you're looking for, our well-trained representatives in DCU's Information Center are happy to assist you!

The Information Center is available weekdays from 8:00am to 9:00pm and Saturdays from 9:00am to 3:00pm, Eastern Time.  

Service by Phone

Simply call us at 800.328.8797.

Our knowledgeable representatives will assist you with opening new accounts, answering questions about your account, processing transactions, and taking loan applications.

Service by Email

Send an email to [email protected] or use our email form, and one of our Information Center representatives will respond promptly. For secure email, log in to Digital Banking and choose Contact Us. This can be found from the dropdown menu under the profile icon on desktop, or through the Membership tab in the mobile app.

Service by Online Live Chat

Live Chat is currently available to members after logging into Digital Banking, weekdays from 8:00am to 5:00pm, Eastern Time. For Live Chat, log in to Digital Banking and choose Contact Us. This can be found from the dropdown menu under the profile icon on desktop, or through the Membership tab in the mobile app.