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Online & Mobile Banking

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Online Banking

Access and manage your money wherever you are - anytime, anywhere.

Features

Check balances
Transfer funds
Deposit checks
Pay bills
Set Savings Goals
Apply for loans
Manage Text Alerts
and much more

Get started

It's easy to access your accounts!

Click or tap the(located in the upper-right hand corner of any page of dcu.org) and input your DCU member number and online banking password.

More Great Online Banking Features

  • Credit Card Balance Transfer – Transfer balances from high rate credit and store cards and start saving immediately.  
  • Account Manager – Manage your Visa Rewards, update your personal information, report a lost/stolen card, request wire transfers, and more.
  • Payment Center – Located within Account Manager, Payment Center is a convenient and secure way to move money into DCU and to make payments and transfers to your DCU Accounts.
  • Money Management – An easy to use tool designed to help you manage your everyday finances all from within Online Banking.
  • Check balances, account numbers, history, and details on all accounts
  • Take advances on your DCU Visa® Platinum credit card or your Equity LinePLUS account
  • Reorder checks
  • Change your account information and Online Banking settings
  • View eStatements
  • View cashed check images
  • Export  account history to Quicken®, Quickbooks®, and CSV formats     

Mobile Banking      

Get access to many Online Banking functions quickly and easily using your smartphone or tablet. Deposit checks, pay bills, view recent transactions, and/or transfer funds — anytime, anywhere.

Get started

To use Mobile Banking, all you need is:

  • an Android™ phone, iPhone®, iPad® or other wireless device with a data plan or access to WiFi
  • your DCU member number, and
  • your Online Banking password

Download the DCU Mobile Banking App

Visit the App Store or Google Play and search for "DCU" or simply click or tap one of the links below to download the DCU Mobile Banking app today!

Download the DCU app on the Apple Store

 Download the DCU app from Google Play   

Requirements

How Your Information is Secure

  • For user authentication and reporting purposes, member numbers are stored but never shared or visible to outside parties.
  • Mobile Banking data is encrypted using the Wireless Transport Layer Security (WTLS) protocol and HTTPS/SSL, which provides the highest level of security.
  • A session timeout will happen after 20 minutes of inactivity which prevents someone from picking up your phone and accessing accounts.

Browsers Required for Online Banking 

While a variety of browsers may work to use and navigate Online Banking, only the latest versions of the following browsers and versions are supported to work as intended:

How do I find the version of my web browser? Visit this page to determine what browser version is installed on your computer.   

Online Banking Browser Settings

You may need to change your browser settings to perform online banking transactions in some situations.

Learn how to edit settings to accept 3rd party cookies

  1. Click on TOOLS
  2. Select INTERNET OPTIONS
  3. Click the Privacy tab
    1. Click the Advanced button
    2. Put a checkmark next to "Override Automatic Cookie Handling"
    3. Under First-Party Cookies make sure the radio button is set to Accept
    4. Under Third-Party Cookies make sure the radio button is set to Accept
    5. Put a checkmark next to "Always Allow Session Cookies"
    6. Click the OK button

How to set recommended security settings

  1. Click on TOOLS
  2. Select INTERNET OPTIONS
  3. Click on the SECURITY tab
    1. Set the Security slider to Medium (if slider bar is not available, then use Default Level)
    2. Click the button "Custom Level"
    3. Under File Download, make sure the radio button is set to Enable
    4. Under Scripting of Java applets, make sure that the radio button is set to Enable
    5. Click on OK
  4. Click the ADVANCED tab
    1. Under Security, make sure the checkbox for "do not save encrypted pages to disk" is blank
    2. Also under the Security section, put a check mark next to "Use SSL 3.0" AND "Use TLS 1.0"
    3. Click OK

How to delete all temporary internet files

  1. Click on TOOLS
  2. Select INTERNET OPTIONS
  3. Click the GENERAL tab
  4. Under Browsing History, click the 'Delete...' button.
  5. In the Delete Browsing History popup window, put a check mark next to "Temporary Internet Files and Website Files". (User may decide whether to put a check mark in all other boxes in this window)
  6. Click on the 'Delete' button at bottom of popup window
  7. Click on OK until exited completely from options

How to Delete Cookies Only

  1. Click on TOOLS
  2. Select INTERNET OPTIONS
  3. Click the GENERAL tab
  4. Under Browsing History, click the 'Delete...' button
  5. In the Delete Browsing History popup window, check the box for "Cookies and Website Data"
    1. Uncheck all other boxes in this window, with possible exception of 'Preserve Favorites Website Data'
  6. Click on the 'Delete' button at bottom of popup window
  7. Click on OK until exited completely from options

Learn how to edit settings to accept 3rd party cookies

  1. Click on the 3 horizontal dots in the upper right corner of the browser window
  2. Select Settings
  3. Select View Advanced Settings
  4. Select Don’t Block Cookies

How to set recommended security settings

  1. Click on the 3 horizontal dots in the upper right corner of the browser window
  2. Select Settings
  3. Select View Advanced Settings
    1. Turn off Block Pop-Ups
    2. Turn on Use Adobe Flash Player

How to delete all temporary internet files

  1. Click on the 3 horizontal dots in the upper right corner of the browser window
  2. Click the Clock Icon
  3. Select Clear All History
  4. Check the Cached Data and Files box
  5. Select Clear

How to Delete Cookies Only

  1. Click on the 3 horizontal dots in the upper right corner of the browser window
  2. Click the Clock Icon
  3. Select Clear All History
  4. Check the Cookies and Saved Data box
  5. Select Clear

Learn how to edit settings to accept 3rd party cookies

  1. From the Tools dropdown, select 'Options'
  2. Select the 'Privacy' icon
    1. Ensure that the 'Firefox will' dropdown option is 'Use Custom Settings for History'
    2. Ensure that the box 'Accept Cookies from Sites' is checked
    3. Ensure that the 'Accept Third-party Cookies' dropdown is set to 'Always'
    4. 'Keep Until' dropdown should be set to 'They Expire'

How to set recommended security settings

  1. From the menu bar, click on 'Tools'
  2. From the Tools dropdown, select 'Options'
  3. In the Options window, select the 'Privacy' icon
  4. The box for 'Always use private browsing mode' should be UNchecked
    1. If the 'Firefox will' dropdown is 'Never Remember History' cookies will be deleted from the browser upon close; if the user is experiencing trouble with the MFA cookie, change the option to 'Remember History' (the cookie then remains between sessions)
    2. If the 'Firefox will' dropdown option is 'Use Custom Settings for History'
      1. ensure that the box 'Accept Cookies from Sites' is checked
      2. ensure that the 'Accept Third-party Cookies' dropdown is set to 'Always'.
      3. The 'Keep Until' dropdown should be set to 'They Expire'
      4. The 'Clear History when Firefox closes' box should be UNchecked (NOTE : if this box is checked, MFA will be required at each login, even if the computer was enrolled as 'Private')
  5. In the 'Options' window, select the 'Content' icon
    1. The box for 'Block Pop-up Windows' should be UNchecked
  6. Click the 'OK' button to close the 'Options' window

How to delete all temporary internet files

  1. From the menu bar, click on 'History'
  2. From the 'History' menu, select 'Clear Recent History'
  3. In the 'Time Range to Clear' dropdown choose 'Everything'
  4. In the 'Details' section, click the arrow to expand (if necessary)
  5. Ensure that 'Cache' is the only option selected and click 'Clear Now'
  6. Click the 'OK' button to close out of 'Options' window

How to Delete Cookies Only

  1. From the menu bar, click on 'History'
  2. From the 'History' menu, select 'Clear Recent History'
  3. In the 'Time Range to Clear' dropdown choose 'Everything'
  4. In the 'Details' section, click the arrow to expand (if necessary)
  5. Ensure that 'Cookies' is the only option selected and click 'Clear Now'
  6. Click the 'OK' button to close out of 'Options' window

Learn how to edit settings to accept 3rd party cookies

  1. Open the Settings page by clicking on the icon with the three stacked horizontal lines to the right of the address bar. Clicking will open a drop down menu as shown below. The Settings link will be located towards the bottom of the menu. 
    Chrome settings menu
  2. Scroll to the bottom of the page and select "Show advanced settings…"
  3. Locate the "Privacy" section and choose "Content Settings…"
  4. In the "Content settings" overlay ensure that the following options are set:
    1. Cookies: The option for "Block third-party cookies and data" is unchecked

How to set recommended security settings

  1. Open the Settings page
  2. Scroll to the bottom of the page and select "Show advanced settings…"
  3. Locate the "Privacy" section and choose "Content Settings…"
  4. In the "Content settings" overlay ensure that the following options are set:
    1. Cookies: Allow local data to be set (recommended)
    2. JavaScript: Allow all sites to run JavaScript (recommended)
    3. Pop-ups: Allow all sites to show pop-ups 

*Please note that Google Chrome no longer supports NPAPI plugins. This includes Java. Java is required to utilize direct scanning with DCU’s Online Deposit service. Because of this, Online Deposit for Google Chrome will only function with the “Zero Client” version of the service.

How to delete all temporary internet files

  1. Open the Settings page
  2. In the left-hand navigation click on "History"
  3. Click the "Clear all browsing data…" button at the top of the page; this will open up an overlay with the title "Clear browsing data"
  4. From the "Obliterate the following items from" the dropdown, choose "the beginning of time"
  5. Ensure the following item is checked and uncheck all other items not listed:
    1. Empty the cache
  6. Click the "Clear browsing data" button

How to Delete Cookies Only

  1. Open the Settings page
  2. In the left-hand navigation click on "History"
  3. Click the "Clear all browsing data…" button at the top of the page; this will open up an overlay with the title "Clear browsing data"
  4. From the "Obliterate the following items from" the dropdown, choose the date range that is most appropriate; please note that this will delete all cookies for the user for the given timeline regardless of site:
    1. Selecting "the past day" should help clear cookies related to a user's session
    2. Selecting "the beginning of time" will remove all cookies in the browser
  5. Ensure the following item is checked and uncheck all other items not listed:
    1. Delete cookies and other site and plug-in data
  6. Click the "Clear browsing data" button

Learn how to edit settings to accept 3rd party cookies

  1. From the menu bar, click/select the Safari menu (upper left hand corner next to the apple symbol)
  2. From the Safari menu, select "Preferences"
  3. In the Preferences window, click the Privacy Tab
  4. In the "Cookies and Website Data" section, select the "Always Allow" radio button

How to set recommended security settings

  1. From the menu bar, click/select the Safari menu
  2. From the Safari menu, select "Preferences"
  3. In the Preferences window, click the "Security" icon/tab
  4. In the "Web Content" section
    1. Click (ON) the checkbox for: "Allow plug-ins"
    2. Click (ON) the checkbox for "Enable Java"
    3. Unclick (OFF) the checkbox for Block pop-up windows 
      It is recommended that "Block pop-up windows" be turned OFF because Internet Banking utilizes pop-up windows (e.g. Printer Friendly window, etc.). NOTE: 
      Block pop-up windows can also be turned on/off from the Safari menu
  5. In the Preferences window, click the "AutoFill" icon/tab
  6. Unclick (OFF) the checkbox for "User names and passwords"
  7. Close the Preferences window

How to delete all cookies and temporary internet files

  1. From the menu bar, click/select the Safari menu.
  2. From the Safari menu, select "Preferences..."
  3. In the Preferences window, click the "Privacy" icon/tab
  4. Click the "Remove All Website Data" button
  5. Click "Remove Now"
  6. Close the Preferences window

NOTE: To view and print PDF files, you'll need Adobe Acrobat Reader, version 6.0 or later. Other PDF viewers may work, but we cannot guarantee the documents will display correctly.

Need help?

If you encounter problems or develop questions while using Online Banking, our support team is here to help. 

  • Online Help – Select Help or "?" as you begin a transaction and you'll see information specific to the page you are on.
  • Online Support – Our eBranch support team answers all emails we receive in 24 hours or less. Live Chat is also available from Online Banking during normal support hours.
  • Telephone Support – For questions in regards to the Online Banking Service, please contact DCU's Electronic Services Department at 800.328.8797.   

Reviews

This product has great features

5 5 / 5 stars

The online banking feature allows me to access my accounts by multiple means. When using easy touch, I have quick access to my personal account information with just a touch of my phone’s keypad . This online banking feature also allows me to log into my account from virtually anywhere while using a very secure website.

Ron19 from Vista State:California Age: 45-54 DCU Member For:Over 20 years

Read More Reviews

Excellent customer service

Excellent customer service 5 5 / 5 stars

Every time I've had to contact DCU I've found them to be very professional.

Caarm27 from Las Vegas State:Nevada

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Madeline is a super star!!!!!!

Madeline is a super star!!!!!! 5 5 / 5 stars

I had a question about my DCU Platinum VISA card and a purchase that was over my credit limit. Madeline explained why I was having difficulty, presented me with a couple of options and completed my transaction within minutes. Problem solved!

Maureen from Weare State:New Hampshire Age:55-65 DCU Member For:5 to 10 years

Read More Reviews

Resources  

Related Online Banking Links

  • DCU Text Alerts – We'll send you a text message to let you know that you are in danger of bouncing a check, your loan payment is due, or if your balance falls below a certain amount. You choose which alerts that you want to receive!
  • Account Manager – Manage your accounts, get messages, upload documents, accept loan approvals, and so much more within Online Banking.
  • eStatements  – View, print, and save your statements electronically through Online Banking.
  • Frequently Asked Questions
  • Online File Storage – Free secure storage of your important online document files.
  • Scheduled Maintenance – At off-peak times, we may take the system down for upgrades. Find out when the next times are.

Other Resources

220 Donald Lynch Boulevard
PO Box 9130
Marlborough, MA 01752-9130
800.328.8797

ABA Routing Number: 211391825
NMLS# 466914

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