Steps we are taking
Monitoring
Our teams are actively monitoring recommendations and guidance from the Centers for Disease Control (CDC) and federal, state and local agencies to help ensure the actions we are taking are in line with best practices.
Communication
We are also actively communicating with our employees to ensure our entire organization is prepared to act on any guidance we may receive.
Cleansing
We have made hand sanitizer stations readily available for our members and employees throughout our branch and back-office facilities and we are also conducting additional cleaning as appropriate, with a particular focus on high-touch surfaces and common areas.
Support
We continue to offer our members access to their accounts remotely 24/7 quickly and easily using our mobile app on a smartphone or tablet and through our desktop Online Banking. Using these tools, our members can access their accounts, deposit checks, pay bills, and/or transfer funds.
Relief
DCU also stands ready to assist members who have been directly affected by COVID-19 by offering financial obligation relief and assistance plans, should they become necessary.
