In an effort to minimize the risk of COVID-19 transmission, DCU is taking several steps, including reducing foot-traffic in our branches. Until further notice, all DCU branch lobbies will be closed to the general public. If a branch is open and has a drive-up teller window, the window will remain available for normal transactions.
We are also currently experiencing extremely high call volumes. To help keep our phone lines open for those members directly impacted by the current COVID-19 outbreak, please leverage self-service tools, such as those listed below for all routine transactions or questions.
Yes. Until further notice, all DCU branch lobbies will be closed to the general public. If a branch is open and has a drive-up teller window, the window will remain available for normal transactions. Before traveling to a branch, please check for up to date status, hours and available services by visiting this page.
While our Information Center remains open, our teams are focused on first addressing the needs of members directly impacted by this outbreak or whose requests can only be resolved with the assistance of a live person. If you do need to reach us by phone, our staff is available at 800.328.8797.
Yes. For the health and safety of our members and employees, the team at DCU is committed to following best practices for social distancing. As a result, our Information Center is operating with reduced capacity and members calling for service will experience longer than usual wait times.
Yes. For the health and safety of our members and employees, the team at DCU is committed to following best practices for social distancing. As a result, we have limited the number of staff in our mailroom and members will experience delays in the processing of deposits and payments sent via mail.
No. There are currently no service interruptions to our ability to process direct deposit. Your direct deposit should post at the scheduled interval you have selected.
If you find that you have not received your direct deposit, please contact your employer to ensure that it was sent.
Potentially. We are continuing to process all loans and other transactions as quickly as possible, but there could be a delay in our ability to handle applications as quickly as usual.
We will provide updates on the status of your individual loan application through your Inbox located in the Account Manager tab of Online Banking.
If our ability to process loan applications changes, updates will be shared on our dedicated webpage with information about potential service interruptions as a result of COVID-19.
Yes. If you need to withdraw cash, you may do so at one of our open branches that has a drive-up teller window. DCU branch lobbies are currently closed. You may also withdraw cash at more than 5,900 shared branches nationwide.
If you would prefer not to visit a branch at this time, all DCU members have FREE use of 35+ DCU ATMs in MA/NH and access to more than 80,000 surcharge-free non-DCU ATMs nationwide.
To locate a branch, shared branch or ATM near you, please visit dcu.org/locations.
Yes. DCU is a federally insured credit union and has the backing of the National Credit Union Administration (NCUA) which operates the National Credit Union Share Insurance Fund (NCUSIF).
NCUSIF parallels Federal Deposit Insurance Corporation (FDIC) insurance in banks.
For additional information, please visit the NCUA website.
DCU stands ready to assist members who have been directly impacted by COVID-19 (the coronavirus) by offering financial obligation relief and assistance plans, if necessary. Please contact DCU to explain your situation and learn about potential financial obligation relief programs we have in place to assist members in their time of need.
DCU is committed to helping its employees navigate this ever evolving and difficult situation. We are working with employees on a case-by-case basis to determine, if possible, a work-from-home or alternative work arrangement.
Employees who are sick are remaining home, so that they can take the necessary time to recuperate and help prevent the spread of germs to others.
All employees, both hourly and salaried, will continue to receive their paychecks and benefits as they normally would. While each individual employee’s situation is unique, we are prepared to assist them in any way we can.