DCU Cares Program

DCU Cares

DCU’s member-focused model means we are here for our members, their families and our communities in their time of need. We’ve been monitoring the impact of the severe storms and flooding in Central Massachusetts that occurred on September 11, 2023, and want you to know that DCU is here to support. 

Our Member Service Representatives are also available Monday through Thursday 8am to 8pm, Friday 8am to 5pm, and Saturday from 9am to 3pm (ET). You can also reach a representative by submitting an online service request.  

As always, we are prepared to assist members who may be experiencing unexpected financial hardships or have questions regarding their accounts.  

In Fall of 2018, DCU established the DCU Cares program to relieve some of the stress caused by financial obligations for those in disaster situations. Since its inception, this program has supported members during the Merrimack Valley gas explosions, Hurricanes Florence and Michael, wildfires in California, and tornadoes & flooding in the central and midwestern states.  

Through this effort, eligible members receive automatic reimbursements for ATM transaction fees and waivers on overdraft fees.   

In addition, those needing financial assistance in recovery and reconstruction are offered interest-free loan options contingent upon eligibility. During 2019, DCU made over 60 emergency loans totaling more than $265,000.  

Members were also provided direct access to BALANCE, which offers personalized financial counseling and online resources.