In Fall of 2018, DCU established the DCU Cares program to relieve some of the stress caused by financial obligations for those in disaster situations. Since its inception, this program has supported members during the Merrimack Valley gas explosions, Hurricanes Florence and Michael, wildfires in California, and tornadoes & flooding in the central and midwestern states.
Through this effort, eligible members receive automatic reimbursements for ATM transaction fees and waivers on overdraft fees. In addition, those needing financial assistance in recovery and reconstruction are offered interest-free loan options. During 2018, DCU made over 105 emergency loans totaling more than $660K, provided relief options for 205 members with existing loans totaling over $1.5M, and waived almost $85K in fees as part of the program.
Members were also provided direct access to BALANCE, which offers personalized counseling and online resources.