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    image of Shruti Miyashiro President & CEO

      Messages from Shruti

    April 2026

    There are moments in the life of a credit union that call for more than a standard update. This is one of them as I reach out to share where we are on our merger journey, what's already improving for you, and what you can expect in the months ahead. Staying connected with you matters to me personally and to each of our team members.

    On January 1, 2026, Digital Federal Credit Union and First Tech Federal Credit Union officially merged to become one credit union. While the paperwork is done, our real focus is just beginning: setting a new standard in people-first solutions and ensuring this combination delivers meaningful value in your everyday financial life.

    What's already improving for you

    Beginning January 1, 2026, a new fee schedule was introduced that eliminated and reduced many fees across the credit union. Altogether, these changes will return an estimated $6 million to members this year alone. Fee reductions are practically unheard of in banking. For us, they reflect a deliberate choice to be purposefully built around member value and financial well being.

    What's not changing right now

    I know mergers can feel uncertain. So, we want to be straightforward. in 2026, you can count on:

      • The same accounts
      • The same branches

    We are carefully and intentionally planning system conversions with one guiding principle: minimizing disruption for you. We understand how important it is to keep the same experience you're accustomed to, and we are working closely with our partners and technology teams to limit changes wherever possible.

    When changes are necessary, you can expect:

    • Advance notice and clear easy-to-understand information
    • Time to prepare
    • Extra guidance and help from us along the way

    That's our commitment to being fiercely supportive, especially during times of change.

    A little about what's happening behind the scenes

    Behind the scenes, teams from across the organization are working closely and thoughtfully to bring the best of both credit unions together. This work is grounded in care for your accounts, your security and your day-to-day experience.

    Just as important we are listening and acting. Through recent member listening sessions, we gathered candid feedback and followed up directly where questions or concerns were raised. Those conversations are already shaping real actions today, and they want stop there. Ongoing listening sessions are planned, so your feedback continues to inform decisions, Improvements and priorities as we move forward together.

    Listening, transparency and follow through are not one-time efforts. They are essential to our commitment to always improving and being fiercely supportive of the people we serve.

    A final word on putting people first

    As we move forward together, it's important that your experience reflects our intentions. We are honored that your trust in us has led to multiple national and regional awards including: being named USA Today's Best in Customer Service and one of USA Today's Most Trusted Brands, as well as recognition as Best Credit Union in Central Massachusetts for the tenth consecutive year by the Worcester Business Journal and Best Credit Union in Greater Nashua for 2025 by The Telegraph.

    These honors reflect the dedication of our teams and reinforce a commitment you can count on: solutions that are purposefully built, always improving and fiercely supportive-today and into the future.


    We'd love to hear from you

    This is your credit union. If you have a question, a concern, or a suggestion, we want to hear from you. You can send an email to merger@firsttechfed.com. I read member feedback, and it genuinely shapes the decisions we make. Thank you for being a member and for placing your trust in us. We are committed to communicating openly and regularly as we continue this journey,

    Warm regards,
    Shruti

    Shruti Miyashiro
    President & CEO

    Return to Merger Page

    853 Donald Lynch Boulevard
    PO Box 9130
    Marlborough, MA 01752-9130

    ABA Routing Number: 211391825
    NMLS# 466914

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    Digital Federal Credit Union and First Technology Federal Credit Union have merged to form a single credit union named First Technology Federal Credit Union. As we work to combine operations, we are operating as two divisions named: Digital Federal Credit Union (DCU) and First Tech Federal Credit Union (First Tech). Learn more.