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DCU Branch in Worcester, Massachusetts

DCU Branch Details

DCU Worcester, MA

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225 Shrewsbury Street
Worcester, MA 01604


Drive-Up Window Available

Although how you bank with us when visiting a branch is going to be different, we remain committed to serving your financial needs. Please note the following:

  • Branch lobbies are open by appointment only.
  • Masks are required in order to enter the branch.
  • We ask that you use the floor markers to help maintain social distancing.
  • If you aren’t feeling well or think you may be experiencing symptoms of COVID-19, please reschedule your appointment.


Branch hours may vary by location and could differ from our regular operating hours. Please schedule an appointment before visiting a branch.

* In addition to online appointments, these branches have drive-up teller windows which remain open, during regular operating hours, with no appointment needed.        


  • Branch access by appointment only.



Frequently Asked Questions

Our team is actively monitoring recommendations and guidance from the CDC and federal, state, and local agencies to help ensure the actions we are taking align with best practices. We actively communicate with our employees and members to ensure our entire organization is prepared to act on any guidance we receive. We will also continue to share with members the ways that we at DCU are doing our best to ensure safe and effective operations.  

During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if you are experiencing financial hardship due to COVID-19.

Members are required to wear protective face coverings when visiting branch locations. Masks will be available at the branch for those members who do not have one. Our staff are required to wear masks in all public areas and while meeting with members. Based on CDC guidance, a protective face covering will not be required for children under the age of two. We ask that you limit the number of people with you to only those individuals transacting business whenever possible.

Tellers will be stationed at every other teller window.  Plexiglass sneeze guards have been installed at all teller stations and member service desks. We have also placed floor markers at 6 ft. intervals at the teller lines to encourage social distancing.

  • For the DCU branches with drive-up teller windows, it is our intention to have the drive-up teller window open and operational during normal scheduled hours.
  • Please note that branch lobbies are open by appointment only. Please schedule an appointment here prior to visiting the branch.
  • Lobby appointments will be available for teller transactions (deposits and withdrawals) and other member service requests and may vary by location based on the size of the branch and number of staff in each location. 
  • There will be a greeter at the door to facilitate previously scheduled appointments.
  • Walk-up appointments can only be accommodated based on availability.
  • Please visit this page on the day of your scheduled appointment or on the day you plan to visit the drive-up to ensure there have been no changes to our hours.

Members may receive a call prior to their appointment to review their request, gather pertinent information, and review required documentation.

High touch areas are cleaned frequently throughout the day.

Coin machines are available to our members by appointment only in the following locations: Andover, Burlington, Fitchburg, Franklin, Leominster, Lexington, Littleton, Lowell, Manchester, Marlboro Solomon Pond, Merrimack, Tyngsboro, Waltham, Westboro, and Worcester Shrewsbury Street.

Please click here to book an appointment.


Our thoughts and wishes continue to be with you and your family during these unprecedented times. We value your continued support as a member as we adapt to this challenging and rapidly changing environment.

During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if experiencing financial hardship due to COVID-19.

Due to limited appointment availability and high traffic at drive-up windows, we strongly encourage members to manage their money at home 24/7 using the DCU mobile app on a smartphone or tablet, or by logging in to Online Banking on a desktop computer.

For the latest information regarding how DCU is ensuring continued safe and effective operations during the COVID-19 outbreak, please visit this page.

Please visit the Center for Disease Control and World Health Organization websites for more information about COVID-19.

What Our Members Are Saying

This branch is awesome

RATINGS 5 5 / 5 stars

I recently went in to obtain an auto loan. I ended up speaking with two different people on two different occasions. Both people were nice, precise and helped me quickly. I ‘ve already suggested DCU to a couple people.

Tim - Auburn, MA


Exceptional service

RATINGS 5 5 / 5 stars

The representative I worked with explained the pros and cons of each product according to my personal financial situation. I was in the office for about an hour and never felt hurried. With their patience and knowledge, I left DCU that day feeling confident that I made the best decision for myself.

Nate45 - Worcester, MA


This branch is great

RATINGS 5 5 / 5 stars

Every time I visit this branch, I get wonderful service from the staff. Very well trained and professional. Keep up the good work.

Jonathan - South Hadley, MA