Our team is actively monitoring recommendations and guidance from the CDC and federal, state, and local agencies to help ensure the actions we are taking align with best practices. We actively communicate with our employees and members to ensure our entire organization is prepared to act on any guidance we receive. We will also continue to share with members the ways that we at DCU are doing our best to ensure safe and effective operations.
During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if you are experiencing financial hardship due to COVID-19.
Members are required to wear protective face coverings when visiting branch locations. Masks will be available at the branch for those members who do not have one. Our staff are required to wear masks in all public areas and while meeting with members. Based on CDC guidance, a protective face covering will not be required for children under the age of two. We ask that you limit the number of people with you to only those individuals transacting business whenever possible.
Tellers will be stationed at every other teller window. Plexiglass sneeze guards have been installed at all teller stations and member service desks. We have also placed floor markers at 6 ft. intervals at the teller lines to encourage social distancing.
Members may receive a call prior to their appointment to review their request, gather pertinent information, and review required documentation.
High touch areas are cleaned frequently throughout the day.
Coin machines are available to our members by appointment only in the following locations: Andover, Burlington, Fitchburg, Franklin, Leominster, Lexington, Littleton, Lowell, Manchester, Marlboro Solomon Pond, Merrimack, Tyngsboro, Waltham, Westboro, and Worcester Shrewsbury Street.
Please click here to book an appointment.
Our thoughts and wishes continue to be with you and your family during these unprecedented times. We value your continued support as a member as we adapt to this challenging and rapidly changing environment.
During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if experiencing financial hardship due to COVID-19.
Due to limited appointment availability and high traffic at drive-up windows, we strongly encourage members to manage their money at home 24/7 using the DCU mobile app on a smartphone or tablet, or by logging in to Online Banking on a desktop computer.
For the latest information regarding how DCU is ensuring continued safe and effective operations during the COVID-19 outbreak, please visit this page.