Our team is actively monitoring recommendations and guidance from the CDC and federal, state, and local agencies to help ensure the actions we are taking align with best practices. We actively communicate with our employees and members to ensure our entire organization is prepared to act on any guidance we receive. We will also continue to share with members the ways that we at DCU are doing our best to ensure safe and effective operations.  

During uncertain times, members should know that they can count on DCU. In addition to our standard financial relief and recovery programs, please visit this page if you are experiencing financial hardship due to COVID-19.

Members are required to wear protective face coverings when visiting branch locations. Masks will be available at the branch for those members who do not have one. Our staff are required to wear masks in all public areas and while meeting with members. Based on CDC guidance, a protective face covering will not be required for children under the age of two. We ask that you limit the number of people with you to only those individuals transacting business whenever possible.

Tellers will be stationed at every other teller window.  Plexiglass sneeze guards have been installed at all teller stations and member service desks. We have also placed floor markers at 6 ft. intervals at the teller lines to encourage social distancing.

• For the DCU branches with drive-up teller windows, it is our intention to have the drive-up teller window open and operational during normal scheduled hours.
• Please note that branch lobbies are open by appointment only. Please schedule an appointment here prior to visiting the branch.
• Lobby appointments will be available for teller transactions (deposits and withdrawals) and other member service requests and may vary by location based on the size of the branch and number of staff in each location. 
• There will be a greeter at the door to facilitate previously scheduled appointments.
• Walk-up appointments can only be accommodated based on availability.
• Please visit this page on the day of your scheduled appointment or on the day you plan to visit the drive-up to ensure there have been no changes to our hours.

Members may receive a call prior to their appointment to review their request, gather pertinent information, and review required documentation.

High touch areas are cleaned frequently throughout the day.

Coin machines are available to our members by appointment only in the following locations: Andover, Burlington, Fitchburg, Franklin, Leominster, Lexington, Littleton, Lowell, Manchester, Marlboro Solomon Pond, Merrimack, Tyngsboro, Waltham, Westboro, and Worcester Shrewsbury Street.

Please click here to book an appointment.