- Move money between DCU and your accounts elsewhere
- Transfers from other institutions to your DCU accounts are free
- Economical prices for other transfers
CashEdge Funds Transfer Service
CashEdge makes it easy to move money between your DCU accounts and your accounts at other financial institutions and vice versa. When you do a standard transfer of money into your DCU account it's FREE. You can also email money to anyone.
DCU free Bill Payer and transfers within Online Banking should be your first choice for most payments, but CashEdge is a good option for payments those options may not cover. You'll find CashEdge External Transfers under Transfers inside Online Banking.
What can CashEdge do?
Institution to Institution Transfers
You can transfer funds between your DCU Savings or DCU Checking Account and your own accounts at any of more than 20,000 banks and brokerages. You can set up a one time transfer and schedule it for a future date. You can also set up recurring transfers. This service is made-to-order for people who currently mail deposits to DCU and also have an account at a local financial institution. It's a faster and easier method. Certain monetary limits do apply.
Effective December 31st, 2015, POPmoney will no longer be supported by DCU. Our new Person to Person transfer service, People Pay will take its place. Existing POPmoney users will have to re-enter their contacts with People Pay. Read about the great features of DCU People Pay.
The CashEdge Funds Transfer Service is safe and secure. You'll appreciate the steps that ensure only you and the people you pay have access to transferred funds. 128-bit SSL encryption is used when communicating data over the ACH network. More security features can be found in the CashEdge demo and their full length Security Policy.
Prices for CashEdge Transfers
Standard transfers (about 3 to 4 business days) from your account at another institution to DCU are FREE. Each standard transfer to a person (POPMoney) is $2 and each standard transfer to another institution (CashEdge) is $5. Premium (next day) incoming or outgoing transfers using either CashEdge or POPMoney are $10, and are available only between institutions.
Institution to Institution Transfers
| Transfer to DCU
(Premium Incoming or Outgoing Next Day)
Easy to Sign Up
It's easy to sign up – The first time you visit the service, we encourage you to take the tour. Once you read the accept the terms and conditions, you can sign up. You'll be asked for personal information to confirm your identity. Once your account is established, you can set up other institutions with which you have relationships. You can start transferring funds to each institution as soon as you get a confirmation. The confirmation process typically takes three days. You can begin transferring to other people as soon as you are set up. Just follow the instructions on the screen.
For more information, click on Help when you are logged into Online Banking and CashEdge.
Please verify that your email address is correct in Online Banking. The email address appears above the main menu on the right of the screen. If you need to change your email address, please select User Options.
Institution to Institution Funds Transfer
This allows you to transfer funds between your DCU Savings or Checking Account and your own account at any of more than 20,000 banks and brokerages. This service is made-to-order for people who currently mail deposits to DCU and also have an account at a local financial institution. This is faster and easier.
Steps for an institution to institution transfer
After your other institutions are verified, see below in Manage Accounts. Time frame given is by business day.
Day OneInitiate the transfer – This can be from either your DCU account or your other financial institution
Day TwoFunds are withdrawn
Day ThreeIn process
Day FourFunds deposited and your transfer history will be updated
You can view the status of your payment at any time in the Overview page of CashEdge within Online Banking.
Add Institutions to Transfer
- Enter the institution in the Add Account tab.
- If you have an internet relationship with this other account, verification can be done in minutes, and you may start the transfer funds process. (Not available at all institutions that have online capabilities)
- For all other institutions, a deposit verification request for that institution will be done. Two small deposits will be sent to the institution you are adding.
- Three to four business days from the initiation of verification, view the non DCU institution to see if the two small deposits have been made.
- With these two successful deposits, you can now verify this institution under Manage Accounts, enter the amounts of the deposits, and select Confirm.
- Deposits and withdrawals can now be made between this account under Funds Manager. Most transfers will occur between 3 to 4 business days.
You can view the status of your payment at any time in the Overview page of CashEdge.
DCU People Pay
DCU also offers People Pay – a fast and safe way of sending money to anyone who has an email address or a mobile phone and a bank account in the United States.
- Allows you to quickly transfer money to a person either at DCU or another financial institution
- FREE service for DCU Members
- Transfers only take one business day
- Available 24 hours a day, seven days a week
Why do I have to verify my external accounts?
We do everything possible to protect your security and maintain the integrity of the payments network. The account verification procedures are double-check safeguards that help us make sure nobody sets up your accounts but you.
Can I make changes to my account portfolio after the initial set-up?
Absolutely. You can easily add or delete accounts at any time from the Overview page.
How often will I have to go through the account verification process for the external accounts?
For your protection, we'll ask you to a complete the individual account verification process for each account you set up in the first session and for any accounts you add thereafter.
Your Accounts held at other financial institutions: For the accounts held outside of Digital Federal Credit Union, Account Ownership Verification is a one-time exercise you are required to complete when setting up external accounts. Once the set up is complete, it is a single point and click user experience to schedule a transaction from those accounts.
Which accounts are eligible for Transfer Funds service?
At this time, you can add the following accounts to your Transfer Funds Portfolio
- Checking accounts and savings accounts held at any commercial bank or credit union nationwide that is able to accept ACH transfers. (In other words, just about all of them. Contact your institution if you're not sure.)
- Investment accounts held at any of our affiliated online brokerage firms. We currently have accessibility to most of the nation's largest brokerage companies, and we will be adding several major brokerages in the near future. We'll keep working to expand this roster steadily in the months ahead.
Please note that the accounts held at DCU will be auto enabled for this service. All your other external accounts will be required to complete our simple account ownership verification process.
Can I add my savings account to my Accounts Portfolio?
Savings accounts are eligible for the Digital Federal Credit Union CashEdge Transfer Funds Service. However, many institutions place transaction limits on savings accounts. As with all other accounts, any limits and conditions placed on transactions into or out of your savings account by your institution will apply to transactions executed through CashEdge.
Which account types are not eligible for Transfer Funds service?
The following accounts are not eligible for the Digital Federal Credit Union Transfer Funds Service:
- Individual Retirement Accounts (IRAs)
- Custodial and/or Trust Accounts
- Business Accounts for which more than one person has check-writing privileges
- Certificate of Deposits (CDs) or other time-based accounts
- Loan Accounts (including credit card and equity accounts)
You may have other accounts that are ineligible for this service due to restrictions specific to your financial institution(s). If in doubt, please contact your institutions to ensure that your accounts are eligible for Transfer Funds service.
How do I add accounts to my portfolio?
The procedures for adding new accounts to a previously established portfolio and for adding accounts to a brand new portfolio are exactly the same. If you remember how the process worked the first time, go to it. If you'd like a refresher, just follow along with the step-by-step explanations below.
How do I add bank accounts to my Accounts Portfolio?
Clicking Manage Accounts from the menu bar and you will be taken directly to the Add Bank Accounts page. You can search for your financial institution either by name or by 9-digit ABA/Routing Number. In many cases, we'll be able to verify the account with your institution automatically through our online account verification process. For other accounts, just follow the trial deposits verification steps.
- Entering your institution name
- Providing account information
- Adding additional accounts
- Verify your accounts
Enter the name of your financial institution in the data entry field. For best results, please enter a significant portion of the institution name. Note that typing the full institution name may prevent a successful search if our database doesn't include the name exactly as you've entered it. Finally, do not use abbreviations. See the examples on the Add Bank Account screen for hints on how to best enter your institution name in the data field.
Once you perform the search, you'll see links for one or more institutions matching your search data. Click on the link for your institution.
Alternatively, you can search for your institution by entering the 9-digit ABA Routing number usually found at the bottom of your check on the left hand side.
You'll be brought to a screen asking for the account number and ABA routing number of your account. Enter the account number in the data field and select the proper ABA routing number from the drop-down list. See below for information about ABA Routing/Transit numbers, including what they are and how to find yours.
Online account verification: We can often verify the account with your institution immediately via the Internet. If this is the case, you'll also be asked to supply the login credentials you use to gain access to your online account with that financial institution (not your Digital Federal Credit Union user name and password).
If online account verification is not available, you'll be asked to complete our convenient trial deposit verification process. See below for details regarding online and offline account verification.
When you have supplied all requested information, click Continue. You will be brought to your Overview page.
If you have completed a successful online verification, the account will be listed under box called Approved Accounts. This account is now ready to be used with the Transfer Funds.
If trial deposit verification or offline verification is required, the account will appear under Accounts Requiring Verification box.
To add one or more additional bank accounts to your Accounts Portfolio, click Manage Accounts at the top of the page. You'll return to the Add Bank Accounts page, where you can simply repeat the process described above until you've submitted all the bank accounts you wish to enable for Transfer Funds.
To add investment accounts, click Manage Accounts to return to the Add Bank Accounts page. Click Add Investment Accounts. (See below for details about adding your investment accounts.)
For your protection, before we activate your new accounts to be used with this service, we'll verify each account with your financial institution(s).
Your accounts held at this financial institution will be auto-enabled for this service.
The external accounts that you have submitted for this service and that could not be verified online appear on your Overview page under the box called Accounts Requiring Verification.
To complete the verification process, just click on the Verify link next to that account under the Accounts Requiring Verification box. (See below for details regarding account verification.)
Why doesn't the search or alphabetical list produce a match for my financial institution?
- Your search may not be successful if you've included an abbreviation in the search criteria or entered the institution name in a way that's inconsistent with it's listing in our databases (see the search hints on the Add Bank Accounts screen). Try entering the institution name again, a little differently. Check for spelling errors and other typos.
- You may be entering an institution that isn't in our database yet. While our listings include over 23,000 banks and credit unions in the U.S., there are still a few, especially smaller institutions that are not yet included.
- You may be trying to enter an account type that is not eligible for Transfer Funds. Bank accounts currently eligible to be added to your Portfolio generally include checking accounts, money market accounts for which you have check writing privileges, and savings accounts.
If in doubt, please contact Customer Service(800) 328-8797.
What is an ABA routing number?
The ABA routing number is an identification number assigned to each financial institution and each branch office. That's why the larger your institution, the more ABA numbers appear in the drop-down list on the data entry screen. It is usually a 9-digit number found at the bottom of your check usually on the left hand side.
How do I identify the ABA routing number for my account?
Take a look at your check. You'll see a printed row of numbers, usually at the bottom of the check. The ABA routing number is the nine-digit sequence that appears between the symbols.
How do I find my account number?
Checking accounts, money market accounts for which you have check-writing privileges (other than those held through brokerages) and savings accounts are eligible for the Transfer Funds as bank accounts. You can add accounts held at credit unions by selecting Add Bank Account link.
Adding Investment Accounts
What is the definition of an investment account for the purposes of Transfer Funds?
An investment account is the cash account (usually a money market account) that you hold at your brokerage. This is where your brokerage holds the funds you use to make stock, mutual fund and other investment purchases, and where the brokerage deposits the proceeds from the sales you execute.
Which brokerages are accessible for Transfer Funds?
The Transfer Funds allows you to add investment accounts from any of our affiliated online brokerage firms. We are proud to offer access to most of the nation's most prominent brokerage companies, and we'll be adding more major brokerages in the near future. We'll keep working to expand this roster steadily in the months ahead.
How do I add investment accounts to my Accounts Portfolio?
Click Manage Accounts at the top of the Overview page. You'll be brought to the Add Bank Accounts screen. Click Add Investment Accounts. You'll be brought to the Add Investment Accounts screen. Follow the same procedures as used when adding a bank account.
What if my brokerage doesn't appear on the "Available Brokerages" list?
Unfortunately, if you don't see your brokerage in this list, you won't be able to add accounts held at that institution to your Funds Transfer Portfolio.
Account Ownership Verification
How do you verify my accounts with my financial institutions?
In many cases, we can complete online confirmation of individual bank and brokerage accounts for which you have Internet access within just a few minutes.
For other accounts, we'll ask you to complete the trial deposit verification process.
Online Account Verification
When is online account verification possible?
Online verification is possible when you have online access to a bank account.
CashEdge has online verification arrangements with a select group of banks, including some of the most prominent financial institutions in the country. Accounts held at these institutions are eligible for our automatic online verification process. We'll be constantly working to expand this group, to make adding accounts to your Transfer Funds even easier in the future.
Check with your institution if you're not sure about your access status or passwords for any of your accounts.
What if I don't have online access to the account?
Just provide your account number and ABA number, leave all other information fields blank, and click Continue. You'll be brought to the Overview page, and the account will appear under Accounts Requiring Verification.
Trial Deposit Verification
How can I get my external accounts verified using Trial Deposit verification Method?
For any reason, if your account cannot be verified using real time online verification method, you will be automatically directed to the page where you can initiate the trial deposits. On receiving your instruction, CashEdge will make one or two deposits into your account. You will be asked to confirm the amount of deposits.
Once you know the amount of deposits by calling your financial institution or from your account statement available online, just login to your account and click on Verify next to the account under the box Accounts Requiring Verification. You will be taken to a screen where you can enter the amount of deposits. If the amounts entered are correct, your external account will be enabled for the service. The account will now show under the box Approved Accounts on the Overview page.
What do I have to do to get my accounts verified using Trial Deposits Verification?
If for any reason, you do not want to get your account verified online, you can always get it verified using Trial Deposit Verification. Just click on the link Trial Deposit Verification and follow the simple instructions. On receiving your instruction, CashEdge will make one or two deposits into your account. You will be asked to confirm the amount of deposits.
How do I find out the amount of deposits made by you to get my account verified?
The trial deposit transactions can be identified as from TRANSFER or ACCOUNT VERIFY in your account statement. You can find out the amount of deposits made by us in a number of ways:
- Call your financial institution
- Review the account statement available online on your financial institution web site
- Review your monthly statement
How long does it take to get my accounts verified using Trial Deposit Verification?
The trial deposit transaction(s), if posted successfully to your account are available within 2 business days from the day you registered your account to the Transfer Funds. Sometimes, the trial deposit verification can take longer than that based on how long your financial institution takes to post the transfer.
What do I do if the trial deposit(s) made to my account fails?
If the trial deposits made did not post successfully to your account, you will be notified by email. Also, when you click on Verify link next to the account from the Overview page, the link will take you a screen showing the status of the transaction as "Failed."
We suggest that you double check the account credential entered. If incorrect, delete and add the account again with the correct account details.
Offline Account Verification
How can I tell which accounts still have to be verified with my institutions?
For your protection, every external account you submit for the Transfer Funds must be verified with your institution before getting enabled for the service. All accounts still pending verification will appear in your Overview page as Accounts Requiring Verification. We ask you to help us complete the verification of these accounts by completing the simple verification process based on the method selected by you.
How do Transfer Funds work?
Digital Federal Credit Union processes Electronic Transfer Funds via the Automated Clearing House (ACH) secure network. This is the same network used by the Federal Reserve to clear checks between financial institutions. Digital Federal Credit Union submits a request to the ACH network to transfer funds between the accounts you've specified. ACH then uses its secure channels to complete the transaction. This procedure is very similar to the process employers use to create direct deposit of payroll and that financial institutions use to carry out automated payments for loans or mortgages.
When do you execute my Transfer Funds request?
Your Transfer Funds request enters into the ACH system on the business day following receipt of your request, provided you've made your transaction request Transfer Funds Execution message by 4:00 p.m. Pacific Time (7:00 p.m. Eastern Time).
If you initiate a Transfer Funds after the daily cutoff time, the transfer will be posted two business days following the request date. Please note that all Transfer Funds requested during the weekend (after the Friday cutoff time) will be posted on Tuesday.
Depending upon the financial institution, it may take an additional business day for the transaction to be reflected in the account balance of the destination account.
Can I transfer funds into someone else's account?
Yes. Using DCU People Pay you can send money to someone else.
Can I set up a Transfer Funds now to be executed at a future date?
For the present, we're unable to accept predated Transfer Funds. However, we'll be offering this capability in the near future.
Can I set up regularly recurring Transfer Funds?
Not at this time. This is a service enhancement that's scheduled for the near future.
Can I use this service to transfer money between accounts at the same financial institution?
You can if you wish, but it's generally quicker to use your financial institution's banking network to complete this transaction.
Why can't I move my funds between my accounts held at other financial institutions using this service?
This service can facilitate movement of funds only between your accounts held at Digital Federal Credit Union and your accounts held at other financial institutions.
It does not support movement of funds between your accounts held at other financial institutions at this time.
Requesting a Transfer
How do I transfer funds between my enabled accounts?
Just click Transfer Funds tab at the top of your screen. You'll see a listing of all of your Transfer Funds enabled accounts. Simply select the accounts you want in the Transfer From and Transfer To columns, enter a transfer amount in the data field, and click Confirm.
You'll be brought to a Confirmation screen where you'll see the details of your Transfer Funds request.
If everything is correct, click Submit.
To cancel click Cancel.
You will be returned to your Overview screen, where you'll be given a reference number for your transaction. The details of the transfer will also appear in the Recent Transactions area near the top of the screen.
The transfer will also appear on the History page, which offers a detailed view of your Transfer Funds history including the status of all transactions executed over the past 12 months.
Why don't all of the accounts I've submitted appear on my Transfer Funds page?
Your account(s) can only be enabled after it has been verified with your financial institution. Check your Overview page. If verification of the account is still pending, or if you haven't begun the offline verification process, you'll see the account listed under Accounts Requiring Verification.
When the verification process has been completed, the account will automatically be listed under Approved Accounts and appear on your Transfer Funds page. You can now schedule transactions from this account.
Please see above for more details about Account Verification, or contact our Information Center via email at firstname.lastname@example.org or by phone at at 508.263.6700 or 800.328.8797.
How much money can I transfer per transaction and per calendar month?
Once your accounts have been verified, you will be able to transfer:
- As much as $5,000.00 per transaction
- Up to $5,000.00 in total transactions per day
- Up to $10,000.00 in total transactions per calendar month
Your outstanding transfers (transfers that you've initiated but which have not yet settled) may total up to $5,000.00 at any given time.
These figures represent your total transactions for all accounts.
Do account transaction limits and/or fees assigned by my financial institution apply to Transfer Funds service?
Yes. In all cases, limits and conditions placed on account transactions by individual financial institutions apply to Transfer Funds executed through Transfer Funds. Please note that your external account financial institution, may charge any and all fees resulting from such conditions to you. If in doubt, please contact your financial institutions to determine whether restrictions and/or conditions, including fees, pertain to transactions made into or out of any of your accounts.
Canceling a Transfer
What should I do if I wish to cancel a Transfer Funds request?
You can cancel your request anytime before the cut-off time. Once your Transfer Funds request have been transmitted to ACH, you can not cancel the transaction. Your best bet is to request a second transfer between the same two accounts sending the funds back to their point of original (in effect reversing your first transfer).
It is simple to cancel the transaction before the cut-off time. Just click on the Cancel Link next to the transaction on the Overview page and follow the simple instructions.
How will I know when a transfer is complete?
Your Transfer Funds Status screen provides an up-to-date status report of all your Transfer Funds requests over the past twelve months. Each transfer request is displayed along with the date and status of the transaction. You can see at a glance whether a transfer is complete or still in progress. You'll also know right away if we're unable to successfully execute a transfer,with full details about the transaction just a click away.
You should also be able to confirm the completion of the transaction with your financial institution after scheduled completion of your transaction request.
Under what circumstances will an attempted Transfer Funds be unsuccessful?
Transfer Funds will be returned, if it cannot successfully be posted to your account. The most common reasons for failed or returned Transfer Funds are:
- Entering an incorrect account number or bank ABA routing number
- Lack of sufficient funds in the source account
- Exceeding the dollar limit for an individual transaction, total transactions per calendar month, or outstanding transfers (transfers that you've initiated but which haven't been finalized).
You will be notified by e-mail if we have received a "Return" message on your transaction indicating that the transfer has not been completed. Full details will be available on your History screen.
How will I know when a transfer is complete?
You can go to your History screen for an up-to-date status report on your Transfer Funds request. You should also be able to confirm the completion of the transaction with your financial institution.
How do you protect my security and privacy?
We're committed to maintaining the privacy, security and integrity of the financial and personal information you share with us, and take every precaution to do so. We've designed multiple levels of security to ensure the protection of your information from loss, theft, and unauthorized access, modification or disclosure. We make sure that our security measures conform to all applicable federal, state and local laws.
- Sensitive information, including bank account numbers and account verification date, is encrypted with state-of-the-art encryption software. For example, we use 128-bit SSL encryption when communicating data over the ACH network. For a full description of the care we take in this area, please see our full-length Security Policy.
How do you verify my identity and my account information to prevent fraud?
We employ a two-tiered verification system to make sure your accounts are secure.
- When you sign up for the Transfer Funds Service, your financial institution provides confirmation of your identity and the accounts held at that financial institution.
- Accounts that reside at DCU will be auto enabled after the end has accepted the terms of service and you can start using it. Before activating your other accounts into our Transfer Funds Service, we'll verify each one with your financial institution. This takes a little more time for you and for us, but it's part of the care we take to maintain your safety and the overall integrity of the payment network. You'll find more detailed information about this process included below.
Occasionally, we're unable to register successfully because of incomplete information received from your financial institution. If this happens you will have a chance to provide this information to us and you will be registered for the service.
Do you share my information with third parties?
Your information is never shared with a third party.
How do I update my contact information?
It's important that you keep your contact information up-to-date so we can communicate with you quickly whenever necessary. Luckily, keeping your Digital Federal Credit Union Personal Profile current is simple and convenient. If your contact details should change, click the Edit Your Profile link found at the bottom of every page. Edit the data entry fields as necessary, and our records will be automatically revised with your new information. There are no phone calls to make or forms to mail.
How can I Unsubscribe from the Transfer Funds service?
If at any time you wish to discontinue your use of the Servi ce, you can unsubscribe by clicking on "Unsubscribe" from the Edit Profile page or by sending Digital Federal Credit Union an e-mail to email@example.com or, if you prefer, by sending a registered or certified letter to Digital Federal Credit Union at 220 Donald Lynch Blvd, P.O. Box 9130, Marlborough, MA 01752-9130. Once your account with Digital Federal Credit Union has terminated for any reason, you will have no further right or access to use the Transfer Funds service.