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DCU Information Center

Exceptional Member Service by Phone, Email or Live Chat

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  • Reviews

We strive to make our website a convenient, easy-to-use informational tool. But if you can't find the answer you're looking for, need help with something, or want to apply for a loan by phone, our well-trained representatives in the Information Center are ready and eager to help you!

Service by Phone

DCU's Information Center is our call center. Our knowledgeable representatives will assist you with opening new accounts, answering questions about your account, processing transactions, and taking loan applications – they can pretty much assist you with resolving whatever financial issue you might have! Visit Loans by Phone for more details on getting approved for a loan.

The Information Center is available weekdays from 8:00 am to 9:00 pm
and Saturdays from 9:00 am to 3:00 pm, Eastern Time:

508.263.6700

Service by Email

Send an email to dcu@dcu.org or use our email form and you'll be promptly answered by one of our Information Center representatives. For secure email, log into Online Banking and choose Contact Us in the upper right of your screen.

Information Center is rated 3.9 out of 5 by 64.
Rated 5 out of 5 by from calling DCU My call was answered promptly and the agent was courteous and thorough throughout the interaction. The information was clear and helpful
Date published: 2017-04-29
Rated 5 out of 5 by from Thank you Melissa Melissa really helped me today! she assisted me to understand my error and help me fix them for the future by promoting services i was unaware of. She was very friendly and personable and she left me feeling so much better than when i entered that chat! Thank you so much Melissa!
Date published: 2017-03-08
Rated 5 out of 5 by from Online chat help I had a great experience today using the online chat help. My rep was Melissa and she was polite, courteous, patient and very knowledgeable. Very helpful right now because I am living in the summer with little to NO cell service. online chat is a life saver.
Date published: 2016-08-18
Rated 5 out of 5 by from Your support staff I've had to call several times and every single person I've spoken to is helpful and friendly. Also the application process online was simple and quick. I appreciate the great service
Date published: 2016-05-21
Rated 5 out of 5 by from GREAT PEOPLE ... I have NEVER been disappointed by the staff .... every time I call they are right there .... ready to help ....Thank you all so much.
Date published: 2015-12-12
Rated 5 out of 5 by from Customer Service via telephone Very pleasant experience. I don't live near a branch so have to do business by telephone but they make it almost as good as being there, minus the lines and canned lobby music.
Date published: 2015-11-29
Rated 5 out of 5 by from Fraudulent Activity Response I contacted DCU with concerns about fraudulent activity against my checking account. They immediately closed the account, opened a new one, transferred the remaining funds, and began an investigation. I was able to obtain new check cards at a local branch the next day along with paperwork to support changing my direct deposits. DCU found the source of the fraudulent charges and alerted me the next day. Other than having to change my account and direct deposit information, the entire experience was quite painless.
Date published: 2014-11-22
Rated 5 out of 5 by from Eddie was professional and helpful Thank you so much for providing me all and additional information I needed for managing the member accounts. I look forward to following through with the emails I will receive. EXCELLENT service
Date published: 2014-08-11
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Is there a phone number for tech assit with web site my settings are all messed up

Asked by: NC Lover
Please first ensure that you are using a supported browser version and have updated your settings using the instructions on our web site at https://www.dcu.org/online-banking/browser-settings.html . If this does not resolve your issues, you may contact our Information Center for further help.
Answered by: DCU Staff
Date published: 2015-04-25

Do you have any branches in Austin, Texas?

We may have to relocate do to my fiancés job.
Asked by: Nat
DCU Branch locations are in MA and NH only. Although there are no physical DCU Branch locations in Austin, TX, we participate in the CU Service Center Network allowing members to conduct their in-person type transactions at participating Credit Unions throughout the country. Location information may be found online at http://www.cuswirl.com/ .
Answered by: DCU Staff
Date published: 2013-10-23

SPRIG ACCESS

I have been a Credit Union member for many years and I had started my account with DCU prior to transferring from Chicago to Atlanta because I like credit unions better than banks! After I opened a DCU account here in Alpharetta, GA... DCU pulled out of Georgia! So I had to access my accounts and do transfers remotely using the SPRIG network. Today I tried to access my accounts and DCU no longer appears on the SPRIG network! Is this a temporary action or is it permanent?
Asked by: CostcoGuy
DCU still participates in the Co-op Shared Branch Network. SPRIG appears to be an affiliate of Co-op, so there may have been overlapping locations, but was not the program network DCU was participating in. You can locate Co-op Shared Branch locations, as well as, Deposit-taking and Surcharge-Free ATMs in your area by using the Branch/ATM Locator tool from the top right of our home page.
Answered by: DCU Staff
Date published: 2015-05-30
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