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Policy Change Request

To make changes, please contact us:

Please provide:

  1. your name,
  2. policy number,
  3. effective date of the change,
  4. a description of the change you are requesting, and
  5. the best way to contact you during the day.

We will contact you to verify the details and to process any documentation that is required.

Please note that changes to coverage requested via voice mail, email, or fax are not bound until confirmed by one of our agents.

MAPFRE, Travelers, or TruStage policy changes

For changes to MAPFRE, Travelers, or TruStage policies, you can contact their service centers directly.

* Please note that ordinary email is not secure. You should avoid including any sensitive personal or financial information. Contact DCU directly with specific questions concerning your account or membership.

Independent Insurance Agent Logo
DCU Insurance (DCU Financial Insurance Services, LLC) is an affiliate of Digital Federal Credit Union (DCU). Business conducted with DCU Insurance is separate and distinct from any business conducted with the credit union.

Remember that any insurance required as a condition of the extension of credit by DCU need not be purchased from DCU Insurance but may, without affecting the approval of the application for credit, be purchased from an agent or insurance company of the member's choice.

Insurance products are not deposits of DCU and are not protected by the NCUA. They are not an obligation of or guaranteed by the credit union and may be subject to risk.

If you have any concerns or complaints regarding this relationship, you may contact the MA Office of Consumer Affairs, or the insurance department of your state. For information on how to contact them, you may call us.