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Billing Inquiry

How to contact your insurers

Make payments directly to your insurer

DCU Insurance policies are billed directly by the insurers, payments should be made to the insurer, not to the DCU Agency.

Address and payment option information

Payment addresses can be found online along with online payment options, if available. The remittance addresses and/or online payment options for our insurers can be found through the following links:

For other types of billing inquiries, please contact DCU Insurance:

* Please note that ordinary email is not secure. You should avoid including any sensitive personal or financial information. Contact DCU directly with specific questions concerning your account or membership.

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DCU Insurance (DCU Financial Insurance Services, LLC) is an affiliate of Digital Federal Credit Union (DCU). Business conducted with DCU Insurance is separate and distinct from any business conducted with the credit union.

Remember that any insurance required as a condition of the extension of credit by DCU need not be purchased from DCU Insurance but may, without affecting the approval of the application for credit, be purchased from an agent or insurance company of the member's choice.

Insurance products are not deposits of DCU and are not protected by the NCUA. They are not an obligation of or guaranteed by the credit union and may be subject to risk.

If you have any concerns or complaints regarding this relationship, you may contact the MA Office of Consumer Affairs, or the insurance department of your state. For information on how to contact them, you may call us.