The culture at DCU is unlike any other. The DCU Way permeates all we do, both personally and professionally. Check out our stories to learn more about what sets DCU apart from the others.
There's no mistaking that everybody works really hard, but we always make time for the fun.
We did have one event that I couldn't believe happened. We had an inflatable obstacle course you would see school-aged kids using. The laughter that you could hear from the other side of the building was just great.
It really makes you, I think, a more dedicated, happier employee.
Lending big chunks of money is always a great job to have, especially when it works. But, we did have a scenario where we had customers who had a tragedy in the family. They had lost a young girl to leukemia, she was just seven years old.
I took a personal responsibility to this file because at first glance, it's not something that would have been approved right away. Unfortunately the parents of the little girl divorced. One parent needed to buy out the other.
We had originally denied one of the parents and after taking a closer look at the file, and working with upper management we found ways to make this work for them. And because one parent was able to buy out the other parent that other parent could go off and buy something as well.
That scenario still is close to my heart because I feel as though we took that on a case-by-case basis, which we do with many loans at DCU.
When I started working at the branch after training, the head teller was responsible for making sure it was a smooth transition. And she answered any question I had; no matter what it was. She was always there to help, even if she had people in line waiting. She'd apologize to the members, but they understood too. It's always help first. Everybody listens. Everybody wants to help.
One of our members had been with DCU for 30+ years. She was a hard worker and had special needs. She had a very high paying job as an executive secretary for a CEO, She lost her job during the recession, so she went from making a good income to zero income.
This member was on the verge of losing her home, which was built to her needs, and we held the first mortgage. My colleague, a collector at DCU, showed amazing care to make sure that this member didn't lose her home, because that's all she had.
The collector spent weeks figuring out the member's budget, down to her groceries, getting her housing agency and advocacy group phone numbers, facilitating the entire home retention process during her unemployment, including helping her finding job.
Times started to get better for a lot of people in the country, and she did get a job. We were the first ones she paid. She sent in a very heartfelt note to the collector that the collector proudly displayed for years on their desk. She also made homemade bread and sent it in.
My first day on the job I was nervous to transition from the healthcare field to financial. But when I got here, and actually went through the training process, I realized that it wasn't as intense as I thought it was going to be. The trainers took their time to explain things, to let me know what my job was going to be and then once I got out of training, I went through even more training on the floor.
DCU makes sure that you're fully prepared and capable of doing the job before they actually just send you off on your own.
In IT, when we get a call from an employee saying, "I've got a member in front of me. They need their auto check to go get their new vehicle and it's not printing."
We prioritize that situation as much as humanly possible. We make sure we get critical resources assigned so that we can resolve it. and the member can get their check, so they're not sitting waiting in a lobby.
From the very beginning we're a first-name basis credit union. There's no misters, there's no missus, there's not sirs or ma'ams. And it seems like a small thing, but it's something that's endured over the years and everyone in the organization is on a first name basis. From the CEO all the way down to an entry level position in the organization.
My supervisor at DCU is the Vice President of Risk Management and he's definitely someone I can talk through any issue or problem I'm having. When I started at DCU I didn't know a lot about the operational side of things, especially in IT for example. And as an attorney I do have to know a lot about a lot. And I have that support to learn.
There's a particularly memorable interaction with a member that happened right after 9/11. We had a member call us who lost her husband on one of the flights that went into the World Trade Center. She had to call at specific times because she didn't want to talk about certain financial things or the loss of their father in front of her children. She wanted a direct contact rather than talking to a different person each time she called. We were able to set up someone to help her and stay in touch with her throughout the whole process of organizing her financial accounts after the tragedy of 9/11.
She wrote a particularly touching letter to the individual who helped her, thanking them for their support and empathy and knowledge about how to handle her accounts in a very difficult situation.
We are proud to be an EEO/AA employer M/F/D/V.