Rated 4.9 out of 5 by 53
Rated 5 out of 5 by Craig Great auto loan with low rates and excellent customer service
I rate DCU it five stars. I have been doing business with them for a few years now and enjoy their low auto rates. Jaylee Gomez of the Fitchburg branch in Massachusetts is my go to employee there. She is the best!
May 9, 2016
Rated 5 out of 5 by Nicole978 Amazing customer service !
Upon walking in to the Fitchburg DCU branch I was greeted by Kelly, she was friendly, knowledgeable and caring. Kelly acquired on all topics I wished to acquire on she gave me excellent customer service and I was more than satisfied with my auto refinance !!
May 7, 2016
Rated 5 out of 5 by BarryB love the free herbal tea and friendly staff
The facility is always clean. I love the free tea and friendly staff.
The staff seem so happy to be working at DCU which in turn creates a pleasant environment.
April 3, 2016
Rated 5 out of 5 by Bennie Fantastic people
The Member Services Reps and tellers in the Fitchburg branch are awesome and knowledgeable and make a big effort to get to know their members. They all friendly and competent. They make it a pleasure to go there. They can also generally solve problems quickly and correctly. The branch seems to be managed extremely well and the employees seem happy which make members feel welcome and happy too.
April 2, 2016
Rated 5 out of 5 by Nick Awesome Staff
Happy with my decision of switching banks over to dcu
March 19, 2016
Rated 5 out of 5 by Lori498 Great customer service
Set up personal loans and saving/checking accounts quick and easy. Explained everything very well.
Had a problem with using my debit card while out of state back in August of 2015 even though I made lots of arrangements to prevent any problems before going. Still don't understand why I ran into the problems I had.
Haven't l figured out how to use the online bill payer yet.
March 5, 2016
Rated 5 out of 5 by Frugal Best decision opening this account
Leo at the Fitchburg branch was excellent. He assisted me through all my services at dcu and made sure I got exactly what I was looking for. I would say if you have any questions about dcu go to him he was great extremely friendly and welcoming ! I recomended all my friends to go see him to open accounts at dcu !
February 14, 2016
Rated 5 out of 5 by Flo Excellent!
Excellent service, just a few days ago got my very first car loan and the process was not painful at all. Amalia is absolutely wonderful, so thankful for her assistance in all this! She helped me out and explained everything with such dedication. She gave me great advice from the very moment I told her about wanting to get a loan. I'm so very happy with how it all worked out, it was beyond my expectations! Thank you DCU and thank you Amalia!!!
February 13, 2016