Rated 4.9 out of 5 by 55
Rated 5 out of 5 by CC Wonderful Service and experience
Kim and Amalia were both such amazing representatives today. I came in with numerous requests and not only did they help me but both went above and beyond to make my experience be excellent!
June 24, 2016
Rated 5 out of 5 by Yvonne57 Best bank in Massachusetts!!
Great place, great customer service, awesome bank/credit union....I've had SO many bank accounts in my life, this bank is by far better then any I have been a member at. Every time I call and speak with a customer service rep they are pleasant, effecient and so personable. They always take care of any problem I have with the utmost efficiency and professionalism I've ever experienced....will stay with this bank only until my life is over lol Seriously.
June 18, 2016
Rated 5 out of 5 by Craig Great auto loan with low rates and excellent customer service
I rate DCU it five stars. I have been doing business with them for a few years now and enjoy their low auto rates. Jaylee Gomez of the Fitchburg branch in Massachusetts is my go to employee there. She is the best!
May 9, 2016
Rated 5 out of 5 by Nicole978 Amazing customer service !
Upon walking in to the Fitchburg DCU branch I was greeted by Kelly, she was friendly, knowledgeable and caring. Kelly acquired on all topics I wished to acquire on she gave me excellent customer service and I was more than satisfied with my auto refinance !!
May 7, 2016
Rated 5 out of 5 by BarryB love the free herbal tea and friendly staff
The facility is always clean. I love the free tea and friendly staff.
The staff seem so happy to be working at DCU which in turn creates a pleasant environment.
April 3, 2016
Rated 5 out of 5 by Bennie Fantastic people
The Member Services Reps and tellers in the Fitchburg branch are awesome and knowledgeable and make a big effort to get to know their members. They all friendly and competent. They make it a pleasure to go there. They can also generally solve problems quickly and correctly. The branch seems to be managed extremely well and the employees seem happy which make members feel welcome and happy too.
April 2, 2016
Rated 5 out of 5 by Nick Awesome Staff
Happy with my decision of switching banks over to dcu
March 19, 2016
Rated 5 out of 5 by Lori498 Great customer service
Set up personal loans and saving/checking accounts quick and easy. Explained everything very well.
Had a problem with using my debit card while out of state back in August of 2015 even though I made lots of arrangements to prevent any problems before going. Still don't understand why I ran into the problems I had.
Haven't l figured out how to use the online bill payer yet.
March 5, 2016