Rated 5 out of 5 by Brandy Best Member service I've ever experienced!
Honestly, the best member service I have worked with in years. I had the Llyod working with Jaylee and she is just wonderful. Understanding and knowledgeable about all my options discussed with me. Will definitely return to for future banking needs and have referred Jaylee to and other staff to DCU!! No pressure or intimidation, thanks Jaylee!!
September 17, 2016
Rated 5 out of 5 by Gene Auto loan... simple
Waited less than five minutes to be greeted by Ms Johnson. Review my paperwork and in less than ten minutes I had a check in hand. This is why I have been a member for close to 30 years. DCU continues to be one of the best! Thank you.
August 6, 2016
Rated 5 out of 5 by Pharaoh22 Excellent in every way.
This is my second review now after more than a year I think, and it's still the same.
I am glad I did the Switch to DCU, banking is simple and easy with them so far.
July 30, 2016
Rated 5 out of 5 by Jules Customer Service
Brittney went above and beyond to help get the things I needed done and followed up with me to confirm everything was all set. I wasn't just a number, I was treated as a person. Wouldn't go anywhere else!!!
July 6, 2016
Rated 5 out of 5 by CC Wonderful Service and experience
Kim and Amalia were both such amazing representatives today. I came in with numerous requests and not only did they help me but both went above and beyond to make my experience be excellent!
June 24, 2016
Rated 5 out of 5 by Yvonne57 Best bank in Massachusetts!!
Great place, great customer service, awesome bank/credit union....I've had SO many bank accounts in my life, this bank is by far better then any I have been a member at. Every time I call and speak with a customer service rep they are pleasant, effecient and so personable. They always take care of any problem I have with the utmost efficiency and professionalism I've ever experienced....will stay with this bank only until my life is over lol Seriously.
June 18, 2016
Rated 5 out of 5 by Craig Great auto loan with low rates and excellent customer service
I rate DCU it five stars. I have been doing business with them for a few years now and enjoy their low auto rates. Jaylee Gomez of the Fitchburg branch in Massachusetts is my go to employee there. She is the best!
May 9, 2016
Rated 5 out of 5 by Nicole978 Amazing customer service !
Upon walking in to the Fitchburg DCU branch I was greeted by Kelly, she was friendly, knowledgeable and caring. Kelly acquired on all topics I wished to acquire on she gave me excellent customer service and I was more than satisfied with my auto refinance !!
May 7, 2016