Wireless PC Branch

General FAQs  |  Mobile Phones  |  PocketPC Devices

Palm Handhelds  |  RIM Blackberry Pagers   |  Troubleshooting

How do I access DCU's Wireless PC Branch?

In order to access Wireless PC Branch you need a valid DCU member number and password, and a wireless device with an Internet connection. Simply enter the Wireless PC Branch URL, mobile.dcu.org, into the browser of your Internet-enabled wireless device and then log in using the same member number and password you use to access PC Branch. Note that older Palm devices may require you to install a Wireless PC Branch PQA file before being able to log on.

You can access Wireless PC Branch with virtually all Internet-enabled PDAs, mobile phones, and pagers.

What happens if I get locked out of Wireless PC Branch?

If you get locked out of PC Branch, it is necessary to call DCU Member Services to reset PC Branch for access. If you have a custom password established for your PC Branch access and cannot remember it, you can request that the PIN be reset to the original 4 digit PIN assigned to the membership. This PIN will only affect PC Branch and Wireless PC Branch. Once your password is set up on your PC, you may use your account number and password to immediately log in to Wireless PC Branch.

Using your mobile phone to enter data takes a little practice. Make sure you are in the correct mode to enter numbers and not letters.

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a More link. When you click on More it will take you to the next page of information.

If you have a mini-browser, micro-browser, or wireless web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated. Many mobile phone carriers charge a monthly fee for wireless web access and may also charge for the volume of data exchanged.

When you attempt to gain access to a secure Web site from Windows CE, you may receive the error message, "Unable to establish secure connection."

Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page your are looking for cannot be found" or "Unable to establish secure connection."

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, visit the Microsoft web site.

First, please ensure that your Palm Handheld has an Internet connection either via Palm.net, a modem or another wireless Internet service provider. Once you verify that you can connect to the Internet, you can access DCU's Wireless PC Branch by either downloading and installing the PQA or, if your Palm is equipped with a browser, you may simply enter our URL in your browser – mobile.dcu.org

You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser – mobile.dcu.org

If the message is Service Not Available then this is a problem with the carrier network and not with Wireless PC Branch. This error may occur if the phone is out of range or if the carrier is experiencing temporary difficulties.

Get the carrier or wireless Internet service provider, make and model. This will help when you contact DCU or your service provider. Examples for the various wireless devices:

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