About PC Branch
FREE Online Account Access Made Easy – Here's A Summary
| You've Got to Try It |
The pace of life is faster than ever. Time is precious. You need easy access to your money wherever you are, 24 hours a day. PC Branch can give it to you.
Thousands of DCU members use PC Branch to manage their DCU accounts absolutely FREE. In fact, as of September 2006, more than 150,000 DCU members are active users. That's over 52% of our membership and it continues to rapidly grow. Experts in the credit union movement and banking industries tell us that percentage is the best they've seen of any
traditional bank or credit union. Of the thousands of financial institutions in the U.S., Bank Technology News (August 6, 2001), ranked DCU 29th in North America in the total number of home banking users.
If you want to save your precious time and money, you owe it to yourself to try it, too.
| Joint Account Access |
With PC Branch, you can view and make transactions on all accounts on which
you are a joint owner – not just the ones under your personal Membership Number. That makes managing the family finances incredibly simple.
You can also set up Cross Account Transfers. This allows you to move funds from your accounts
into those of other members on which you are not a joint owner. Fill out the secure form in PC Branch
and these accounts will be added to your list. Each time you complete an actual transfer - your DCU Member Number will be reflected on the recipient account statement for identification purposes.
| Basic Transactions |
PC Branch gives you access to view all and transact business on most of your
DCU savings and loan accounts. Here's a list of the basic transactions you can perform...
- View the balances, account numbers, transaction history, and details on all your DCU accounts
- Transfer funds between your Checking, Savings, and Money Market Accounts
- View and print front and back PDF-format images of your cleared Checking, Money Market, and Visa checks. Up to twelve months of images are available
- View and print PDF-format images of your monthly, quarterly account statements, and eStatements.
- Make single, recurring, and principal-only payments on your DCU loans
- Withdraw money from your savings accounts and have it sent to your address on file (choose Check Request from the Transfer to menu when using Account Transfers)
- Set up Notifications – These are email messages you have sent to you when checks clear, balance levels are reached, or when certificates mature.
- Reorder checks
- Set User-Defined Options – These include changing your PC Branch password, time-out settings, e-mail address, default history ranges, graphics or text mode, and the default start page.
- Stock quotes – Check individual stocks or set up portfolios of up to 20 stocks. Prices are updated every 15 minutes.
- Open New Savings and Checking Accounts
- And much more
| Automatic Transfers |
You can easily set up recurring automatic transfers between your own accounts, between your accounts and your joint accounts, and from your account to other members' accounts (Cross Account Transfers).
You can also use this feature to make electronic payments on your DCU loans. Electronic payments
through PC Branch qualify you for loan rates 1/2% below those for other payment methods on most DCU Consumer Loans when you also have a Loyalty Checking Plus relationship .
| Loan and Visa® Advances |
With PC Branch, you can take loan advances up to your credit limit from your DCU Visa, or Home Equity Line anytime. Using the Account Transfer feature, you can transfer your advance into any checking or savings account or have a check sent to you.
| Export History |
If you use financial management software or keep track of your accounts on spreadsheet software, PC Branch can help. Export History Quickbooks-QBO Format can be used. Microsoft Money® users can export account history to their computers in the OFC format. Intuit Quicken® users can export in the QFX format. Both formats check for duplicate transactions in your account registers. This feature makes account balancing an electronic "snap".
You can also export account history to older versions of Money or to spreadsheet software in the CSV (comma-delimited file) format.
| FREE Bill Payer |
At DCU, Internet bill paying services are FREE. That can save you anywhere from 41 cents a bill to $10 per month over other bill payment providers. Payment services are provided through CheckFree®, the nation's largest bill payment service. Setting up billers and paying bills is fast and easy. And you save postage with every bill you pay.
With Bill Payer, you can pay almost anyone you want, make single payments, or set up automatic monthly, weekly, biweekly, twice-monthly, bimonthly, every four weeks, quarterly, semi-annual, and annual payments. The Electronic Bills bill presentment feature lets you receive bills electronically from participating billers and pay them online through PC Branch.
Bill Payer will save you time and money and use it along with a DCU checking account and enjoy all the Loyalty Checking benefits. To use Bill Payer open a DCU checking account, then enroll for FREE Bill Payer by going to the sign-up form located under the Bill Pay link on PC Branch.
Visit our Bill Payer Demo to see how it works.
| PC Deposit |
DCU is excited to offer another EASY way to do banking online. PC Deposit allows you to scan in your check deposits from home, the office, or even while traveling using your PC/Laptop and a scanner. Plus, it's FREE to qualified DCU Consumer Members! Now you will never have to mail in your checks, drive to an ATM, or visit a Shared Branch again. To register, log on to PC Branch and select "PC Deposit" then you may begin making deposits in five easy steps!
| CashEdge Funds Transfer |
CashEdge makes it easy to move money between your DCU accounts and your accounts at other financial institutions and vice versa. When you do a standard transfer of money into your DCU account it's FREE. You can also email money to anyone. This does not replace Bill Payer, you can still pay your billers using DCU's FREE bill payment service, and you can set up anyone as a biller (even your aunt) and they will receive a check. You can transfer funds between your DCU Accounts in PC Branch using the Transfer button at no charge.
| Complete View Account Aggregation |
DCU Complete View is a FREE online financial account aggregation service that offers you the fastest, easiest way to consolidate and view all your financial information in one convenient place. Almost any financial account that you currently access online with a password can be viewed. It is like seeing an up-to-the-minute personal financial snapshot.
Complete View is powered by CashEdge. CashEdge maintains leading edge security including SSL and data encryption technology, multiple firewalls, intrusion detection systems, and around the clock monitoring.
| Request Services Online with Secure Forms |
Your secret password you use to logon to PC Branch is positive confirmation of your identity. As a result, service requests you make in PC Branch carry the weight of a signed document. That enables us to process your requests quickly and efficiently for you.
Among the Secure Forms you can submit "in PC Branch" are...
- Order replacement DCU Visa Credit Cards, DCU Visa Check Cards, or DCU ATM Cards
- Report a change of address or phone number
- Dispute a DCU Visa Credit Card, DCU Visa Check Card, or DCU ATM Card transaction on your monthly statement
- Request a stop payment
- Certificate Changes – Give us instructions for your maturing certificate
- Request a new nickname for a Member Described Account
- General email service requests
| Accept Approved Loans |
When you log onto PC Branch, you may see a message at the top of the Account Summary screen. If that message says you are approved for a DCU auto or home equity loan, you can believe it!
Just click on the link to see the minimum amount you're approved for. You can accept your
approved loan online. A DCU Loan Representative will contact you after you do to complete
your loan request.
If you don't see the message, don't worry. You can apply for DCU loans online 24 hours a day.
Links to our online applications are on the PC Branch login screen.
| Wireless PC Branch |
Wireless PC Branch gives you easy access to many PC Branch functions from virtually every web-enabled phone, personal digital assistant (PDA), or pager. It's easy, works a lot like PC Branch, and it's free.
To use Wireless PC Branch all you need is a wireless device, wireless internet connections from your wireless service provider, your DCU Member Number, and your password. If you plan to use Bill Payer, you'll also need to set up your billers on PC Branch. You'll have full access to your primary and joint accounts, plus the ability to make cross-account transfers as on regular PC Branch.
For more details on Wireless PC Branch
select here.
| It Keeps Improving |
One of the reasons PC Branch continues to grow in popularity is that we keep making it better. You can stay up-to-date on the latest enhancements by regularly viewing our New Features page.
| User Support |
PC Branch is an easy-to-use, self-service product...until you have a question, problem, or concern. User Support is another area where we shine. Here's what you can expect...
- Online Help – Click on "Help" or "?" as you begin a transaction and you'll see information specific to the page you are on.
- Online Demo – Try out PC Branch without touching your account. Click the Demo button from the login window. You have the option of viewing the site with or without a text overview explaining each feature you visit.
- Online Support – Our E-Branch support team answers virtually all email we receive in 24 hours or less. LiveHelp is also available from PC Branch during normal LiveHelp hours.
- In-Branch Support – Each DCU Branch has staff thoroughly trained on PC Branch and can demonstrate it for you. Our Colorado Springs, CO, Alpharetta, GA, Hudson, NH, and Acton, Andover, Burlington, Littleton, Leominster, Westborough, Worcester, Marlborough East, and Marlborough Solomon Pond branches in Massachusetts have a Tech Center or Internet Café PCs in their lobbies you can use to access your accounts.
- Telephone Support – Our Information Center call center can also answer your questions. Call 508.263.6700 or 800.328.8797 weekdays from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 3:00 p.m., Eastern time.
| Log On Today |
As soon as you join DCU, you're automatically signed up. To logon, you'll need your Member Number, your Password, and one of two web browsers that offer data encryption for security of your transactions. They are Netscape Navigator 4.7, 4.75, 7.0 or 7.0.1, Microsoft Internet Explorer 5.5 SP1, SP2 or 6.0, or America Online 6.0, 7.0 or 8.0. PC Branch requires a web browser with 128-bit "strong" encryption – the strongest protection available today. Both Navigator and Explorer offer these levels. You can download popular browsers through this web site.
For more information, stop by any branch or call the Information Center at 508.263.6700 or 800.328.8797, 8:00 a.m. to 8:00 p.m. weekdays and 9:00 a.m. to 3:00 p.m. Saturdays, Eastern time.
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Digital Federal Credit Union
220 Donald Lynch Boulevard PO Box 9130 Marlborough, MA 01752-9130 508.263.6700 • 800.328.8797 |
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© 2008. Digital Federal Credit Union