Our Privacy Policy
As you should expect, the privacy of your personal financial information is extremely important to us. We take significant steps to protect your privacy so we can maintain your trust – and, it's the right thing to do.
The information below explains our policies for using and protecting the personal financial information you entrust to us.
At DCU Financial, your information is not for sale
We do not and will not sell mailing lists or the financial information of our members.
All information we must share with third party service providers is protected
In the course of providing and administering the products and services you use, we do share some information with our service providers (see more detail below). All of our information sharing is protected by contractual non-disclosure agreements that address the confidential nature of all of our member information. They require strict measures to protect the privacy of that information. In addition, ALL of these contractual provisions are specifically worded to survive the termination of every contract. This means that we have protected your information both now and any future point in time.
Collection and disclosure of personal information
When you apply for a product or service, you provide personal information necessary for us to process your application. In order to fulfill your requests and continue to maintain your membership effectively, we retain and may share information we learn about you from information we receive from you on applications (paper and on-line) or other forms such as your name, address, Social Security Number and information about your transactions with us.
Sharing information with third-party service providers
By using the services of reputable companies, we can provide you state-of-the-art products and services we would not be able to provide you on our own. In all cases where we use third-party service providers to help us serve you, contract provisions and our due diligence protect the privacy of all member information shared. Generally we share your nonpublic personal information with nonaffiliated third parties to complete transactions or maintain accounts and related records. We limit the information shared to only what is absolutely necessary to provide the service to you.
DCU Financial enters into arrangements only with businesses we believe provide a quality product or service and who follow strict confidentiality requirements to assure they are legally bound to safeguard any information that is shared with them.
Group benefit providers, surveys, consulting, and election firms
We may occasionally provide information to reputable non-affiliated third parties to give you access to products you have requested that are not offered directly by DCU Financial.
From time to time, we contract with financial institution consulting and survey firms. They may survey your opinions on our behalf or analyze financial data to help us identify trends and determine what future services may be of value to you.
DCU Financial enters into arrangements only with businesses we believe provide a quality product or service and who follow strict confidentiality requirements to assure they are legally bound to safeguard any information that is shared with them.
Information we must report to government agencies or the courts
As a financial services provider, we may be required by law or regulation to disclose personal financial information to government agencies, law enforcement, or the courts. Here is a summary of what we disclose under these circumstances:
- Tax reporting – By law, the firms that provide insurance and investments to you through DCU Financial must report information on your dividends, capital gains, proceeds on security sales, commissions, Individual Retirement Account contributions, and other reportable transactions to the Internal Revenue Service. The IRS requires this reporting include your name, address, and Social Security Number (or tax I.D. number). This same information is mailed to you in accordance with the IRS's requirements to assist in preparation of you tax returns.
- Court order – There are instances when the firms that provide insurance and investments to you may be ordered by a court of law to provide certain account information. This is usually the result of a court proceeding that you have been involved with and are therefore aware of.
Security of Information
We take security seriously. And, while we continue providing you convenient new methods by which to access your account, we realize there are a number of precautions we must take to safeguard the information you are transmitting.
We restrict the level of access our employees have to your membership based on their responsibilities and hold them to high levels of confidentiality. In addition, we maintain physical, electronic, and procedural protections that comply with federal regulations to guard your nonpublic personal information and privacy.
Opt Out
You may have seen or heard the term opt-out in articles or on the news in relation to privacy laws. An opt-out method is required to be provided by any institution sharing customer or member information in a manner that is not allowed for within the privacy laws. The opt-out effectively removes that customer or member's information from sharing processes.
DCU Financial currently only shares information as is allowed in the privacy laws. We NEVER
sell our member information and only share in within the context of providing services to you. Our confidentiality agreements include provisions preventing any third party we deal with from contacting you in any manner outside of the terms of the agreement. Therefore, DCU Financial does not currently provide an opt-out option. We do not intend to alter our current practices but rest
assured that if we do, we will provide an opt-out method and make sure you that are given notice and more than adequate time to respond.
All of the firms we deal with that provide you investments and insurance products have their own privacy policies for you to review. Each will give you the opportunity to opt out of all information sharing. If you opt out of all information sharing with any of these providers, DCU Financial will not be able to share information on your accounts with DCU. DCU would only use such information to analyze our product and service offerings and to make sure any related offers we send you are likely to meet your needs. We encourage you to not opt out of sharing between DCU Financial's investment and insurance providers and DCU, but will honor your wishes whatever your decision.
Discontinuation of Direct Mail Communications
We do provide you with a method to discontinue receiving any of our mailed member communication pieces. We use these to keep you informed of the benefits of DCU Financial as we try to help you achieve financial well being. We hope you find them worthwhile especially because the idea behind many of these mailing comes directly from our members. If you do decide to opt out of receiving DCU promotional pieces, you will cease receiving mailed offers of DCU Financial products and services.
If you wish to stop receiving these mailings, send an email to financial@dcu.org with Discontinue DCU Financial promotions in the subject line. Please include your name and member number in the body of the message. You can also mail this information to:
DCU Financial
220 Donald Lynch Boulevard, Marlborough, MA 01752
220 Donald Lynch Boulevard, Marlborough, MA 01752
Accuracy of Information
We strive to make sure our records contain accurate information. Inaccurate information, when brought to our attention, is corrected promptly. We request that you keep your personal information with us, including the often forgotten phone number, as current as possible so that you may take advantage of all that DCU Financial has to offer.
We Care About Your Privacy and You
Again, we take our member's privacy very seriously. We do not however, have control of the privacy practices of other institutions or web sites. We strongly advise you to review the privacy policies of any other institution or web site you visit. Learn about ways to protect yourself by visiting the DCU StreetWise Privacy Protection and Fraud Prevention site.
Our privacy policy and practices apply whether you are an active DCU Financial client,
an inactive client, or a former DCU Financial client.
| Investments are: NOT NCUSIF INSURED, NOT CREDIT UNION GUARANTEED, AND MAY LOSE VALUE. | NOT A DEPOSIT. NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY. |
| Securities, Insurance, and Advisory services offered by Financial Network Investment Corporation, Member SIPC. Digital Federal Credit Union (DCU) and DCU Financial are not affiliated with Financial Network. |
DCU Financial
220 Donald Lynch Boulevard, Marlborough, MA 01752 • 800.328.8797, ext. 6077
© 2003 DCU Financial