Policy Change Request
To make changes to your existing DCU Insurance policy please contact us by phone at 508.263.6978 or 800.328.8797 extension 6978, email insurance@dcu.org, or fax 866.897.2629. Please provide your name, policy number, effective date of the change, a description of the change you are requesting, and the best way to contact you during the day.
We will contact you to verify the details and to process any documentation that is required. Please note that changes to coverage requested via voicemail, email, or fax are not bound until confirmed by one of our agents.
For changes to Travelers or Liberty Mutual policies, you can contact their service centers directly. Travelers can be reached at 800.842.5936, or Liberty Mutual at 888.380.9287.
DCU Insurance (DCU Financial Insurance Services, LLC) is an affiliate of Digital Federal Credit Union (DCU). Business conducted with DCU Insurance is separate and distinct from any business conducted with the credit union.
Remember that any insurance required as a condition of the extension of credit by DCU need not be purchased from DCU Insurance but may, without affecting the approval of the application for credit, be purchased from an agent or insurance company of the member's choice.
Insurance products are not deposits of DCU and are not protected by the NCUA. They are not an obligation of or guaranteed by the credit union and may be subject to risk.
If you have any concerns or complaints regarding this relationship, you may contact the MA Office of Consumer Affairs, or the insurance department of your state. For information on how to contact them, you may call us.
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DCU Financial Insurance Services, LLC
220 Donald Lynch Boulevard, Marlborough, MA 01752 • 800.328.8797, ext. 6978
220 Donald Lynch Boulevard, Marlborough, MA 01752 • 800.328.8797, ext. 6978
© 2010 DCU Financial Insurance Services, LLC