The DCU Way

• People Come First – This is true of our members and our employees.
• Do the Right Thing – We want to serve members and give them choices in their best interests.
• Make a Difference – We want to make a meaningful, positive difference in the lives of our members.

• Everything you need – easy to use – We want to be your first choice for everything financial. To achieve that, we need to earn your business and your trust. We strive to do that every day. We continuously improve the services we offer and make them available whenever and wherever you need them. We regularly make information on membership benefits available so you can get the most from your membership.
• Serving you is our only priority – We are a credit union. A credit union is a not-for-profit financial cooperative. That means we are owned by and operated for you and your fellow members. There are no stockholders, partners, or outside owners. We are governed by a volunteer Board of Directors made up of members like you, elected by you. You are our only priority and any earnings we receive are returned to you or used for your benefit. Visit our What Are Credit Unions? Streetwise page to learn more about how credit unions operate differently.
• Our people care about you – You can see it in their faces and hear it in their voices. To serve you the way you deserve, we need a dedicated team of friendly people eager and ready to go the extra mile for you. We've built that team by choosing people that believe in what we're doing, by giving them the training and the tools they need, encouraging their ideas, paying them their worth, and treating them with respect.
• Consumer education – Our vision is that All members achieve their financial goals. We mean it and we live it every day. To achieve this, it's critical we provide you consumer and financial education. It's critical we offer products and services that give you a good financial deal. Our award-winning, unbiased StreetWise Consumer Education Program is strong evidence of our commitment to member consumer and financial education.
• We listen to you and respond – If you have a question, problem, or concern, you can expect us to take it seriously and address it fast. We constantly seek your input on what we do through your emails, phone calls, survey responses, and our face-to-face interactions with you. Many of the new services and service enhancements we introduce are a direct result of your input.

• Learn more about membership eligibility and how to join DCU.
• Take a look at our member testimonials.