Home  >  Contact Us

How to Contact DCU

Here is a listing of all the ways you can contact DCU online, by email, mail, phone, or fax. Links take you to more detailed information on these services.
Email  /  Online Live Help  /  Online Applications and Requests  /  Mail  /  Phone  /  Fax

 By Email

Your Options...
Regular Email
Send to dcu@dcu.org or use our email page.

PC Branch Secure Forms – Email
Because your password verifies your identity, we consider emails through this method as if you sent us a signed written request. Click on the PC Branch link on the home page, log onto PC Branch with your member number and password. This form is available to you after you login.

Questionnaire
Use our questionnaire to let us know what we're doing right, what we could do better, and what new products and services you'd like us to provide.

To beginning of page

 Online Live Help

Hours:
Monday-Friday, 8:00 a.m. to 8:00 p.m., Eastern Time
Saturday, 9:00 a.m. to 3:00 p.m.
While you're online, chat live with a DCU E-Branch Specialist. Click on Connect below, log in, and type in your question. An E-Branch Specialist will receive your message, type your answer, and send you a reply.
E-Branch Specialists can handle almost any request except loan applications. Our knowledgeable E-Branch Specialists can answer any questions, perform certain transactions, and assist in opening new accounts.
Connect to LiveHelp

To beginning of page

 Online Applications / Requests

Your Options...

Apply for Loans Online
Just click on the application and follow the instructions. For Visa, Home Equity, and Consumer Loan Applications, most members can expect and answer while still online.
Online Requests
Just fill out the form completely and submit. We'll take it from there.
PC Branch Secure Forms
Because your password verifies your identity, we fill these online requests as if you sent us a signed written request. Click on the PC Branch link at the left of any page. Login with your Member Number and password and choose Forms & Services.
  • General Comments – Use for miscellaneous suggestions and requests by email.
  • Stop Payment Request – Request a stop payment order if the transaction has not yet cleared your account. Also use as an affidavit of an unauthorized or improper ACH debit.
  • Address and Phone Updates – See if your current address and phone number on record is up to date. Request corrections as needed.
  • Order Replacement Plastic Cards – Use to order replacement Visa Credit Cards, Check Cards, or ATM Cards if yours has been damaged.
  • Certificate Changes – Use to request certificate withdraws, transfers, add-ons, or a term change at maturity.
  • Reorder Mail Branch Envelopes – Use to order postage-paid envelopes that include a built-in deposit slip if you need to send deposits to DCU by mail.
  • Cross-Account Transfer Request – Use this form to request the ability to transfer funds to another DCU member.
  • Direct Deposit Request Form – Use this form to request that direct deposit of your payroll be deposited into your DCU Checking Account.
  • Domestic and International Wire Transfers – Use these forms to request a wire transfer from your DCU account to an account at another institution.
To beginning of page
 By Mail

Your Options...
Mailing Address
Send stamped mail to:
Digital Federal Credit Union
P.O. Box 9130
Marlborough, MA  01752-9130

Shipping Address
Send FedEx, UPS, and other deliveries to:
Digital Federal Credit Union
220 Donald Lynch Blvd
Marlborough, MA  01752

To beginning of page

 By Phone

Your Options...
Call 508.263.6700 or 800.328.8797 or
for hearing impaired members, call TTY 800.395.5146
As the automated attendant answers, you can input a DCU employee's extension or select one of the following by number...
  • Information Center (Press 7) – Our Information Center Representatives can answer questions about your accounts and DCU services. They can fill a number of service requests. The Information Center can be reached at 508.263.6700 or 800.328.8797, weekdays from 8:00 am to 11:00 pm and Saturdays from 9:00 am to 3:00 pm, Eastern time.
  • Easy Touch Telephone Teller (Press 6) – Provides 24-hour access to your accounts by touch-tone phone. All you need is your Member Number and PIN to login and use it. Quick Codes speed you call and let you bypass menus when you select your transaction.
  • Apply for Loans by Phone (Press 3) – Apply for Consumer, Visa, Home Equity or Mortgage loans with a representative or by touch-tone phone. Our 24-hour Consumer Loan Call Center can usually give you an answer on your request while you're still online.
Report a lost or stolen Visa Card
If your card has been lost or stolen, call DCU immediately. After hours, report lost or stolen Visa Credit or Check Cards at 800.847.2911.
To beginning of page

 By Fax

For fastest service when faxing information to DCU, please use the fax number that most closely corresponds to your request.
Membership-related faxes – 508.263.6453
Use this number to send us...
  • Loan authorization payment changes
  • Direct deposit changes
  • Auto insurance claims on DCU-financed vehicles
  • Vehicle titles
  • Other title information
  • Completed Membership Change forms
Money Wire Requests – 508.983.6382
Use this number to send us...
Direct Deposit Changes – 508.804.3662

Consumer Loan-related faxes – 508.263.6392
Use this number to send us...
  • Your completed loan application form for Visa Credit Cards, vehicle loans, personal loans, and other consumer loans and credit line increases (Note: you can apply online.)
  • Purchase and sale agreements
  • Paystubs
Mortgage Applications – 508.804.3675
Use this number to send us...
  • Your completed mortgage application form
  • Paystubs, account statements, and other documents for your application
Electronic Services faxes – 508.804.3630
Use this number to send us...
  • Written notice of erroneous VISA charges, ATM or DCU Check Card transactions, or bill payer transactions.
  • Additional Visa authorized user requests
  • To order a PIN number
To beginning of page
Jump over navigation links to end of page
What's New at DCU | Join Us | New Member Guide | Links | Branches | ATMs | Feedback | Help
Digital Federal Credit Union
Digital Federal Credit Union
220 Donald Lynch Boulevard
PO Box 9130
Marlborough, MA 01752-9130
508.263.6700 • 800.328.8797
 DCU is an Equal Housing Lender    Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency. Select for more information.

© 2008. Digital Federal Credit Union