PINS and Passwords
What is a PIN?
A PIN is a personal identification number that you use in conjunction with your DCU Membership Number to access electronic services. It's a secret password only you should know. Don't share your PIN with anyone. Do not write it on your checkbook, Check Card, or ATM Card. No one at DCU knows your PIN and no one will ask you for it.
What do I need a PIN for?
You need your PIN for the following...
- Check Card/ATM transactions at ATMs or point-of-sale (POS) locations.
- Access to your accounts using Easy Touch Telephone Teller System
- To take a Visa Cash Advance on your DCU Visa account at an ATM
- To access your accounts via PC Branch for the first time. You will be prompted to create a unique password for PC Branch upon your first log on.
When will I receive my PIN?
You should receive your PIN within seven days after you join DCU.
May I select my own PIN?
For security reasons, PINs are generated by DCU. Members cannot select their own PIN.
What if I lose or forget my PIN?
A PIN may be reordered at any DCU branch or by faxing or mailing your name, member number, and signature to the Account Services Center. Your signature is required for security. The PIN will be mailed to you at the address we have on file within seven days.
Fax – Fax to the DCU Account Services Center at 508.263.6453.
Mail – Mail to Digital Federal Credit Union, ATTN: Account Services Department, 220 Donald Lynch Boulevard, Marlborough, MA 01752.
If you receive an invalid PIN message at an ATM?
It may be because your card is damaged. To test it, try using Easy Touch. If it works, your card is most likely damaged and a new card should be ordered. If it doesn't work, you may be entering the wrong number. You can order a new copy as described above.
Your PC Branch Password
We require you to customize your PC Branch Password to a minimum of 6 characters made of a mix of numbers and letters. If you forget your PC Branch Password or your account is locked due to login failures, you can easily reset it online by selecting here.
|
Digital Federal Credit Union
220 Donald Lynch Boulevard PO Box 9130 Marlborough, MA 01752-9130 508.263.6700 • 800.328.8797 |
|
© 2008. Digital Federal Credit Union